RedFoX HeyFox – Live Chat & Shared Inbox

HeyFox is the live chat for WordPress that lets you recognise your customers. As soon as a visitor is logged in or known in your CRM, you see right in the conversation who is writing – with FluentCRM tags and lists, FluentBooking appointments, FluentCommunity spaces and courses, or ActiveCampaign and Mailchimp tags and lists. Whether member, customer or the person who booked yesterday: your team can act without leaving the chat – add a FluentCRM tag that starts an automation, send a booking link and see when the appointment is booked. What you get

• Know who you are talking to: logged-in members and known contacts appear with their name and CRM data instead of "Visitor #…".
• Talk to visitors at the right moment: see who is on your website right now, which page they are on, since when and which pages they visited before – and start the conversation yourself.
• See which campaigns bring conversations: HeyFox shows where each visitor comes from, including campaign parameters (UTM).
• Statistics that show what works: conversations per day, visitors, first response time, solved conversations, sources and campaigns, most visited pages, countries, your team and your automatic greetings.
• See it in FluentCRM too: a "Website activity" tab on every contact shows where they came from, which pages they visited and their chats with you.
• Act from the chat: FluentCRM tags set in the chat start your automations as if they had been set in FluentCRM.
• No lost leads: visitors who leave an email address are added to FluentCRM – as transactional contacts, no marketing consent assumed.
• One clean inbox for your team: all conversations in one tidy interface – with automatic greetings and canned replies. Reply from your desk or from your phone: the web app sends push notifications to iPhone and Android. Facebook Messenger and Instagram are coming soon.
• Lightweight: one small script (about 24 KB compressed), loaded asynchronously in the footer so it never blocks your page. No jQuery, no extra stylesheet, no extra database tables.
• Privacy built in: hosted in Switzerland, no cookies in the chat window, visitors' IP addresses are not stored.
• Set up in a minute: one field – the website ID from your HeyFox inbox.

Your visitors talk to people – HeyFox is not a chatbot. What you need A HeyFox account. HeyFox is a paid service – try it free for 14 days, no card needed. The trial ends on its own, at no cost. Details and prices at heyfox.chat. The plugin itself has no locked features. What the plugin does

• Adds the HeyFox chat bubble to your website – you choose in HeyFox on which pages it appears.
• Shows logged-in users by name (optional) – useful for academies, member areas and online courses.
• Shows FluentCRM tags and lists, FluentBooking appointments and FluentCommunity spaces and courses of a visitor directly in the HeyFox inbox.
• Lets your team add FluentCRM tags from the chat.
• Adds chat visitors who leave an email address to FluentCRM (status "transactional", tag "HeyFox-Chat").
• Booking cards: your team sends a FluentBooking link in the chat, and HeyFox shows when the visitor has booked, rescheduled or cancelled.
• Adds a "Website activity" tab to FluentCRM contacts (origin, visited pages, chats – loaded live from HeyFox, nothing stored on your site).

FluentCRM, FluentBooking and FluentCommunity are optional. Without them, the plugin simply adds the chat to your site. ActiveCampaign and Mailchimp: connect them directly in your HeyFox account – no plugin needed. As soon as a visitor gives their email address in the chat, you see their tags and lists. More integrations are coming soon. Two sites, one CRM Many businesses run their website and their member area or CRM on two WordPress installs. HeyFox handles this with two kinds of keys:

• Connection key (hfc_…) on the site with FluentCRM – this site is the data source.
• Login key (hfi_…) on further sites with a login – it only passes on logged-in users and gives HeyFox no access to data on that site.

A hacked public website can therefore never open your CRM.

1.8.0

• New: "Website activity" tab in the FluentCRM contact profile – recent chats, campaign origin (UTM), visited pages and how the contact was matched.
• Improved: settings page on small screens.

1.7.4

• New settings page: clear cards, the HeyFox logo and a help box with links to the HeyFox chat, booking and help center.
• The settings explain in full sentences what each field does and show a notice when a setting has no effect (for example a login key while "Logged-in users" is switched off).
• A saved key can now be removed ("Remove key") and is shown masked with its last four characters.
• HeyFox answers are never cached (Cache-Control: no-store) – fixes outdated answers behind hosting caches.
• German texts follow the style guide of the German WordPress translation team.

1.7.3

• Readme: free 14-day trial instead of the former pilot phase.
• German: “Posteingang” instead of “Postfach”, as in the HeyFox app.

1.7.2

• New plugin name: RedFoX HeyFox – Live Chat & Shared Inbox.

1.7.1

• Security: the endpoint for contacts from FluentCRM email clicks only answers your own site and its subdomains, as determined by the browser. Domains such as example.co.uk and other.co.uk no longer count as one site.

1.7.0

• Available in the WordPress.org plugin directory. Updates now come from WordPress.org.
• English base language; German included.
• The chat script is now added the WordPress way (async, in the footer). The filter heyfox_script_attributes works as before.
• Requires WordPress 6.3 or later.

1.6.0

• Recognises visitors who clicked a link in a FluentCRM email (switch "Recognise contacts from email clicks" in the HeyFox inbox) – also on a subdomain of the same site.

1.5.1

• HeyFox can pass its own tags and a source when it adds a contact.

1.5.0

• Website and member area on two WordPress sites: HeyFox asks the site you set as data source (FluentCRM, FluentBooking, FluentCommunity), no matter on which site the visitor chats.
• One field, two kinds of keys: connection key (hfc_…) only on the site with FluentCRM, login key (hfi_…) for further sites with a login. Sites without a login need no key.
• Stronger signature (content + one-time nonce) for new connection keys; older keys keep working.
• "Test connection" in the HeyFox inbox; FluentCRM field "HeyFox: last chat" for confirmed contacts.

1.4.1

• Version number on the settings page; hints point to the new areas in the HeyFox inbox.

1.4.0

• Updates directly in WordPress.

1.3.0

• FluentBooking card in the chat, with a notice when an appointment is booked, rescheduled or cancelled.

1.2.0

• Set tags from the chat, greetings by FluentCRM tag, campaign source (UTM) in the visitor profile.

1.1.1

• Renamed "secret" to "connection key".