Redono - Returns and RMA for WooCommerce
| 开发者 | motylanogha |
|---|---|
| 更新时间 | 2026年10月30日 19:19 |
| PHP版本: | 8.1 及以上 |
| WordPress版本: | 7.1 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
Redono gives a WooCommerce shop the after-sale half it usually lacks: a place for a customer to say something is wrong, and a place for the shop to answer. From My Account > Orders a customer opens a request on an eligible order and chooses what they actually need.
- A Return, sending an item back for a refund or an exchange.
- A Complaint, reporting a fault or a warranty issue.
- A Repair, asking you to repair a faulty item. Repair is one of the remedies the EU legal guarantee gives a consumer against the seller (Directive (EU) 2019/771, art. 13).
returns_rma custom post type with its own meta; the settings are two options. No account, no external service, no third-party script, and the notification and receipt emails go through your site's own wp_mail.
Features
- Three request types per order: Return, Complaint and Repair.
- "Request a return" action on eligible orders in My Account (orders list and single order view).
- Type-aware reasons: each request type offers its own reason list, validated on the server.
- Preferred remedy (repair, replacement or refund) captured for complaint and repair requests.
- Item picker with per-item quantity, a reason dropdown and an optional note.
- Ownership-checked: an order placed with an account can be requested only by its logged-in owner.
- Guest orders: a shopper who checked out without an account finds the order by order number and billing email, is limited to 5 attempts per 15 minutes, and reaches only that one order.
- Configurable eligible order statuses, a return window in days and a separate complaint and repair window in months (24 by default, the EU legal guarantee).
- Each request is saved as a private custom post type and emailed to the store admin.
- The customer receives a receipt email with the request type, the items and the request number.
- Admin management screen with a status workflow (requested, approved, rejected, completed), a Type column and a filter by request type.
- Customer-facing status list in My Account so shoppers can track their returns.
- Accessible markup with a responsive layout; storefront styles inherit your theme's colours, so they sit in light or dark themes without extra work.
- Translation ready (POT included) and clean uninstall.
- HPOS and cart/checkout blocks compatible.
安装:
- Upload the plugin to
/wp-content/plugins/redono, or install via Plugins > Add New. - Activate it. WooCommerce must be installed and active.
- Go to WooCommerce > Redono to choose eligible order statuses and the time windows.
- Customers can now open a return from My Account > Orders on any eligible order.
屏幕截图:
常见问题:
Does it require WooCommerce?
Yes. WooCommerce must be installed and active.
Which orders can be returned?
Orders in the statuses you choose under WooCommerce > Redono (Completed and Processing by default). A Return must be filed within the return window in days (30 by default); a Complaint or Repair within the complaint and repair window in months (24 by default). Set either window to 0 to remove that time limit.
Does it issue refunds automatically?
No. This MVP records the request and tracks its status. Process any refund in the normal WooCommerce order screen; the return record stays in sync with the status you set.
Where do return requests go?
Each submission is emailed to the store admin and saved as a private "Return Request" record under the WooCommerce menu in wp-admin.
Can a customer return the same order twice?
Not with the same request type. Each order accepts one Return, one Complaint and one Repair request. Once all three types have been used, the order's detail page and the request endpoint both show a notice instead of the form. The link in the My Account orders list still appears; opening it leads to that same notice.
Can a guest customer file a request?
Yes. On the My Account login page a guest follows the "Ordered without an account?" link, enters the order number and the billing email, and gets the request form for that order. A wrong number and a wrong email give the same message, attempts are limited to 5 per 15 minutes per IP address, and access lasts 30 minutes and covers that one order only. Orders placed by a registered customer are reached by logging in, never by this lookup.
Does the customer get a confirmation email?
Yes. On submission the billing email receives a receipt with the request type, the items and the request number. Emails about later status changes are not part of this plugin.
What is the Repair request type for?
It is for the legal guarantee remedy. When an item is faulty, EU law lets a consumer ask the seller to repair or replace it (Directive (EU) 2019/771, art. 13). A customer can ask you to repair a faulty item and state their preferred remedy (repair, replacement or refund). The request is recorded like any other and tracked through the same status workflow. The separate EU right to repair rules (Directive (EU) 2024/1799) put their obligations on manufacturers, not on the shop, and this plugin does not implement them.
Does this plugin work on WordPress Multisite?
Yes. This plugin is compatible with WordPress Multisite. Network activate it or activate it on individual sites; each site keeps its own settings and data.
更新日志:
1.3.8
- Fixed: deleting the plugin on a multisite network now removes its settings from every site, not only the main one.
- The Plogins Withdraw line under Ecosystem integrations links to the plugin search on the Add Plugins screen when it is not installed.
- Security (low): return requests are open to shop managers and administrators only. They used the standard post permissions, so an Editor could open, edit and delete customers' return requests, with their names, emails and order details, by direct link.
- Settings: added an Ecosystem integrations card that says whether Plogins Withdraw is active.
- Links point at the new plogins.com address.
- The Upgrade to PRO links open the pricing page in the admin's language where plogins.com has one, and tell plogins.com which plugin the visit came from (utm_source, utm_medium and utm_campaign in the link). Nothing is sent from your site.
- Readme: the PRO section lists what the free plugin includes and what the paid edition adds as two lists, which WordPress.org can display (it does not display tables).
- Readme only: a PRO section with links to the paid edition.
- Corrected the legal basis of the Repair request. A customer asking the shop to repair a faulty item uses the legal guarantee remedy (Directive (EU) 2019/771, art. 13); the right to repair rules of Directive (EU) 2024/1799 bind manufacturers, so the "EU Right to Repair" wording is gone from the readme, the plugin description and the request form.
- The "Request a return" link no longer shows twice on the single order view in My Account with WooCommerce 10.9 or later.
- Complaint and repair requests have their own time window, in months, 24 by default to match the EU legal guarantee. Returns keep the window in days. The form offers only the request types whose window is still open for that order.
- Guest orders: a shopper without an account can file a request by entering the order number and billing email. The lookup does not say which of the two was wrong, allows 5 attempts per 15 minutes per IP address, never reaches an order that belongs to a registered customer, and grants 30 minutes of access to that one order only.
- The customer now gets a receipt email on submission with the request type, the items and the request number.
- The new-request email to the store now carries its "Manage in admin" link. It was always missing, because the link was built with the permissions of the customer who submitted the form.
- A personal-data erasure now also clears the customer as the author of their request records; it used to clear only the stored customer ID and note.
- The settings screen confirms a save with a "Settings saved" notice.
- The upgrade notice's "Coming soon" and "Get notified" labels are English source strings for every language; Polish sites used to get their own Polish source text, which translators in other languages then saw untranslated.
- Hardening: the item and quantity lists posted by the return request form are now sanitised as integers at the moment they are read, instead of being read raw and cast later.
- The sidebar upgrade promo now follows the same dismissal as the banner. Dismissing the banner used to leave a full-height advert on the settings screen for good, which is not what the WordPress.org guideline on upgrade prompts means by used with moderation.
- The admin screen carries the new name. The rename reached the plugin header and the text domain but not the strings a shop owner actually reads: the WooCommerce submenu still said Returns, the settings heading said "Returns: RMA settings", and the upgrade promo sold "Returns Pro".
- The personal-data export and erasure query is annotated for Plugin Check. It reported the meta_query as a possible slow query; it runs only while WordPress processes a privacy request for one person, is paged, asks for post ids alone and uses two indexed meta keys, so the note explains it rather than contorting the query around a heuristic.
- Renamed to Redono. The WordPress.org review team asks a plugin name to lead with a distinctive, coined identifier rather than a generic descriptive word, and "Returns" is as generic as it gets. Redono is Esperanto for a giving back, which is what all three request types are. The text domain follows the new name; the settings, the stored requests and every hook are unchanged.
- Fixed: the PRO upgrade promo kept selling to people who had already bought the paid edition. Only the banner could be dismissed, so the sidebar promo and the locked feature cards followed a paying customer around for good. The promo now checks whether the paid edition is active and steps aside when it is.
- Fixed: arrow glyphs in the admin menu paths, and in the strings handed to translators. An arrow inside a translatable string makes the glyph every translator's problem and changes the layout in any locale that drops it.
- Fixed: deleting the plugin left the per-user "dismiss" flag from the PRO notice in the database. Uninstall now removes it for every user, not just the one who dismissed it.
- The translation template was regenerated. It still named an older version of the plugin and pointed at source lines that had since moved, which is what translation tools read to show a string in context.
- Renamed to Plogins Returns - Returns and RMA for WooCommerce so the name leads with the brand rather than a generic word, which is what the WordPress.org plugin review team asks for. The plugin slug is unchanged.
- Fixed: the "Request a return" link appeared on the order confirmation screen, straight after checkout. WooCommerce 10.9 began rendering My Account order actions there as well; the link belongs on My Account, where the documentation puts it.
- Tested against WordPress 7.1. Verified by activating this build on a clean 7.1 install with WooCommerce 11.1, not by editing the header.
- Fixed the PRO promo on the settings screen quoting a price in PLN. PRO is priced and charged in EUR, so an admin on a Polish site was shown a zloty amount and then billed in euro, and the zloty figure was a fixed conversion that drifted from the real charge as the rate moved. The promo now shows the euro price that is actually taken.
- Polish, German and Spanish translations completed for the typed request strings.
- The "WooCommerce required" notice now uses the current plugin name.
- Typed requests: every request is now a Return, a Complaint or a Repair. Return stays the default, so existing records keep working unchanged.
- Right to Repair: the Repair type lets customers ask you to repair a faulty item and state a preferred remedy (repair, replacement or refund) for complaints and repairs.
- Type-aware reasons: each request type has its own reason list, validated on the server so a reason always matches its type.
- Each order now allows one request per type instead of one request in total, so a return no longer blocks a later complaint or repair.
- Admin: a Type column and a "filter by type" dropdown on the Return Requests list, plus the type and preferred remedy in the request details.
- The merchant notification email now states the request type and preferred remedy.
- New
returns/typesfilter and areturns/request_createdaction for extensions.
- Accessibility improvements to the admin and storefront markup.
- Fixed low-contrast admin headings under an OS dark-mode preference.
- Added bundled Polish, German and Spanish translations for the plugin interface.
- First stable release.
- Renamed to Plogins Returns for WooCommerce for a more distinctive plugin name.
Returns\Support\Refundshelper withreturns/order_refundaction for PRO refund automation.
Returns\Support\Reasonswithreturns/reasonsandreturns/reason_labelfilters for PRO analytics and extensions.
- Initial release: self-service return requests from My Account, item picker with reason and note, ownership checks, configurable eligibility and window, merchant email, a private return-request record and an admin status workflow.