Retora – Returns & RMA for WooCommerce
| 开发者 | armrecords |
|---|---|
| 更新时间 | 2026年6月18日 18:01 |
| PHP版本: | 8.1 及以上 |
| WordPress版本: | 7.0 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
Retora – Returns & RMA for WooCommerce gives your store a complete, self-service returns system. Customers submit return requests through My Account; you manage everything from a clean admin dashboard.
Features
- Self-service customer return portal on the My Account page
- Guest returns — non-registered customers can file returns via a secure email link
- Admin dashboard — RMA list, approve / reject / receive / complete workflow
- Rules engine — eligibility windows, auto-approve rules, customer limits, required-field rules
- Email notifications — submitted, approved, rejected, received, refunded
- WooCommerce refund integration — refund via gateway directly from the RMA
- Data import / export (JSON backup)
- GDPR personal data export and erasure
- HPOS (High-Performance Order Storage) compatible
- WooCommerce Blocks checkout compatible
- Customer visits My Account → Returns, selects an eligible order and items
- RMA is created; admin is notified by email
- Admin approves (refund) or rejects — a notification is sent to the customer
- When the package arrives, admin marks it received
- Admin completes the return — refund is issued via the WooCommerce payment gateway
- Eligibility rules — enforce return windows, block specific categories or products
- Auto-approve rules — automatically approve low-value or specific-reason returns
- Customer limit rules — restrict customers who abuse returns
- Required fields rules — require photos or detailed reason text per condition
- Store credit — issues a WooCommerce coupon, tracks balance in a ledger
- Exchange orders — creates a linked WC order for replacement items
- Shipping labels — one-click prepaid return labels via supported carrier integrations
- Fraud protection — auto-flag and blacklist abusive customers
安装:
- Upload the
retora-returns-rma-for-woocommercefolder to/wp-content/plugins/ - Activate through Plugins → Installed Plugins
- WooCommerce 8.0 or later must be active
- Go to Returns → Settings to configure your return policy
屏幕截图:
常见问题:
Does this plugin work with WooCommerce HPOS?
Yes. Retora is fully compatible with WooCommerce High-Performance Order Storage.
What PHP version is required?
PHP 8.1 or higher.
Can customers return partial orders?
Yes. Customers select specific line items and quantities.
Does it support guest customers?
Yes. Non-registered customers receive a secure link in the order confirmation email to file a return. For secure tracking, the plugin can connect the return to a customer account.
Where is my data stored?
All RMA data is stored in your WordPress database in dedicated plugin tables (wp_recfw_rmas, wp_recfw_rules, wp_recfw_history, wp_recfw_items). No data is sent to external servers by this plugin.
更新日志:
1.0.0
- Initial release
- Customer return portal (My Account integration)
- Guest return flow with email verification
- Admin RMA dashboard (React SPA)
- Rules engine with condition builder UI
- WooCommerce refund integration
- Email notifications (6 templates)
- First-run setup wizard with region presets