Simple Connection for ChronoFresh

A commercial Chronofresh contract from Chronopost (not a consumer Chronopost.fr login). Your sales rep gives you an account number and API password. Ask them to enable the product codes you will use (for example 2R home fresh, 6S fresh pickup points, 2S freeze). Until a code is on the contract, Chronopost returns errors such as 33 / 35.

No. Test mode signs every call with the official Chronopost sandbox pair from their Web Services documentation. It is only there so you can explore the plugin (map, labels, workflow) before you have a contract. Sandbox labels look real but no parcel is ever picked up. A warning banner stays visible in wp-admin until you switch to Production mode.

WooCommerce → ChronoFresh → Settings tab: switch the Mode to Production, then fill in the account number and password. Also set shipper phone (printed on the label), default DLC in days, max kg per parcel, and optional auto order status. Store address under WooCommerce → Settings → General is the shipper on the label.

The health check runs real calls on the pickup-point service, which lets it verify authentication and whether product codes 86 / 5Q / 6S are on your contract. It deliberately does not call the label service, because the only way to test that is to create a real label — the check will never do that behind your back. Generate a label on a test order: Chronopost errors (e.g. a home-delivery product code missing from your contract) are shown on the order screen and in the debug logs.

No. Ask only reads: connection health, the pickup point already saved on the order, or Chronopost tracking for labels that already exist. Generate, regenerate and cancel stay on the ChronoFresh Labels buttons.

WooCommerce → ChronoFresh, under Connection health check; and at the bottom of the ChronoFresh Labels box on an order. WordPress 7: Settings → Connectors (install the AI plugin from that screen) then Settings → AI → Enable AI. If blocked, Tools → Connector Approvals → approve this plugin.

Required. If the plugin shows that the extension is missing, ask your host to enable php-soap (WooCommerce → Status).

In /wp-content/uploads/simple-connection-for-chronofresh-woocommerce/, one file per day named chronofresh-YYYY-MM-DD-<site code>.log. Open them over FTP / SFTP or your host's file manager: the folder is closed to web browsers. Export CSV logs (WooCommerce → ChronoFresh) downloads the latest entries without server access. Logs are deleted after 14 days (filter sccfcw_log_retention_days). With Debug mode on, the plugin also writes each label request and response there as scc-soap-*.xml, with the API password masked and the PDF removed. Turn Debug mode off once the issue is solved.

Two reasons. Each temperature group (Ambient, Fresh, Freeze) ships in its own parcel. Within a group, a parcel is closed once it reaches Max weight per parcel (WooCommerce → ChronoFresh, 20 kg by default), counting unit by unit: 30 × 1 kg gives a 20 kg parcel and a 10 kg parcel. Weights come from the product Shipping tab, in the unit chosen under WooCommerce → Settings → Products. A product without a weight counts as 1 kg, so a box of 24 items without weights counts as 24 kg. Set a weight on every product you ship, including chained products and Mix and Match contents.

Only for parcels that have no active label. Chronopost bills every label it creates, so the button reads Generate missing labels once an order has labels, and it skips parcels already labelled. To replace a label, Cancel it first, then generate again. Bulk generation skips orders whose parcels are all labelled and tells you how many. If an error stops a generation half way, the labels created before it stay on the order; generating again only creates the missing ones. The tracking email lists each parcel once, after a generation completes.

In /wp-content/uploads/simple-connection-for-chronofresh-woocommerce/labels/, with random file names, in a folder closed to web browsers (.htaccess for Apache; on Nginx the random names keep them out of reach). The PDF button on the order opens them through WordPress, for users with the manage_woocommerce capability only.

The box appears on orders that use a ChronoFresh shipping method, or that contain at least one product with a Temperature type set (product page → Shipping tab). If neither applies — for example the order was shipped with another carrier and its products were created before the plugin was installed, so they have no temperature type yet — the box is hidden. Also check Screen Options (top right of the order screen): the "ChronoFresh Labels" panel may simply be unticked. Before 1.3.2 the box also stayed hidden when products had no temperature type even on ChronoFresh orders; that is fixed.

At label generation it ships as Ambient (codes 5M / 5N / 5Q depending on the method). The ChronoFresh Labels box shows a notice listing such products so you can set Fresh or Freeze on the product page before generating, if needed.

Admin and AJAX actions use nonces and check the manage_woocommerce capability. Inputs are sanitized and outputs escaped. Labels, logs and debug files are private (see the PDF labels question above); debug files never contain the API password. Chronopost still receives order addresses when you search pickup points or generate labels (see External services).

Child products inside a WooCommerce Mix and Match Products container are packed with the container: one label for the whole assortment, and the parcel weight includes the children. They are not listed individually in the "ships as Ambient" notice — look at the container product's temperature type instead. WooCommerce Chained Products is different: each linked product is an independent order line with no parent to detect, so give every chained product its own weight on the product page (Shipping tab) or parcel splitting by weight can be wrong.

Mix and Match Products is supported when that plugin is active. Other bundling plugins can hook sccfcw_order_item_parent_id (the filter receives 0, the order item, and the order) and return the container order item ID so those children are packed with their parent the same way.