Simple Tickets

In order to display New Ticket Form, you need to add [GBL_SMTCKS] on a specific page and after saving the page it should appear on it after refresh.

It is on the WordPress left menu at the top, above Dashboard.

Yes you can, either through the Simple Tickets panel in the WP-admin Simple Tickets > New Ticket or through the website page you pasted the [GBL_SMTCKS] to. Don't forget when you're finished writing up the ticket to click the button 'Create Ticket'! If you are trying to create a ticket through a page then don't forget to meet the criteria.

Yes you can if you are the website administrator. It is in Simple Tickets > Ticket List. If you are not an administrator then you can't see your ticket but if the website asks you for your email then the administrator might contact you through it.

If you're in a ticket, you can go back to the ticket list by clicking 'Back to Ticket List' or go to the previous ticket by clicking 'Previous Ticket' button (if displayed at the top) or you can go to the next ticket if button 'Next Ticket' is displayed at the top. After the buttons you will get a Settings Panel on the left which allows you (administrator) to edit all the user settings give like their email, name etc. You can update these by clicking Update Settings. If you want to comment on the ticket you can click in the 'Your new comment here' area an type in your comment. After you have finished typing it in then you can click 'Create Comment' button in order to create the comment. If you want to edit a ticket then you can click on the Edit button next to #1 | Date by user. or if you want to delete the ticket you can click delete button which is next to Edit or if you want to move this ticket into a different category you can click move which is next to delete. Don't forget that Edit | Delete and Move. On top of this, the move feature is only available if you are registered with us.

Same applies to comments as to ticket but the delete button doesnt delete the ticket now, it deletes the specified comment.

If you are getting this error it either means that the ticket doesn't exist or one of the ticket files is corrupted. To find out more contact us through http://simple-tickets.com/contact/

First, you need to be registered with us and then download the feature called Categories for Simple Tickets from our website.

You have to go into Simple Tickets > Settings and at the top you will get 'Time the user has to wait after creating a ticket in order to create the next one:' and the value will be set to 5 minutes by default, you can change this and click Save and it will save.

Same as to one above, 25 is set by default.

Label stands for the display name of the field, so if you change Your name to e.g. 'How old are you?' this will get displayed in new ticket form.

same as Label but this is the text displayed in the input field next to the Label if the field is empty. It disappears if the user types something in it.

Similar to label and placeholder but this determines what input type this field has. E.g. say you want the user to just input numbers, you would select number and the user would be limited to just using numbers. Placeholder does not work for the Type: 'select'.

Enabled specifies if this field is enabled or disabled. If it is set to Yes then this field will be displayed in new ticket form (if not hidden) and in ticket settings when viewing a ticket. If it is set to No then it will not be displayed anywhere. Bare in mind that it can be switched back on later.

If Required is set to Yes then when a user (outside of admin panel) tries to create a ticket, they will get a little red star next to the required field. Furthermore this field will be validated so if it is empty, the user will get an error and will have to input something into this field if they want to create a ticket. If Required is set to No the user can input data into it but they do not have to so if it is left out blank and click Create Ticket it will be created.

If Hidden is set to Yes then the user (outside of admin panel) will not see this field altho it might be required, they will not see it and cannot input data into it. When the user creates a ticket then the admin set this field to whatever he or she wants through the admin panel when editing their ticket. However, if you are creating a ticket through the admin panel then you will see these hidden fields as you are the admin so you see everything. If Hidden is set to No then the user (outside of admin panel) will see this field and if it is required they need to fill it in but if it is disabled they won't see it. Neither will you unless you switch it back on.

If Display in Ticket List is set to Yes then when you view the Ticket List this field will be in one of the headers and you can sort all your tickets with this field if you click on it in the header (blue). If this field is Disabled then this won't have any affect. If Display in Ticket List is set to No then this field won't be displayed in the Ticket List.

This stands for the select options the user can choose from. Of course if the Type of this field is set to 'select'. Your select options have to be separated by commas (,) on order to split the select options. This field does not work with any other Type so if you are trying to get select options working Type has to be set to select.

It will save if you click on the Save button on the right. Don't forget that this Save button saves only your field that is on the line with the button.

You have to go into the ticket you want to edit, click Edit Ticket (it is by the Ticket Details on the right) and edit what you want click Update and done.

Same as to Edit Ticket but it says Edit Comment.

Click Delete Ticket next to Edit Ticket | Move Ticket

Click Delete Comment next to Edit Comment | Move Comment

Because this feature is not available yet.

Go into settings change 'Send E-mail to website administrator if someone creates a ticket?' to No and click Save

Go into settings change 'Send E-mail to website administrator if someone creates a comment in a ticket?' to No and click Save

Go into settings change 'Send E-mail to website administrator if someone updates a ticket settings?' to No and click Save

Click the little RED pin under Vertsion: X

Go into Admin > General Settings and set Auto Save Backups to off.

Go into Admin > General Settings and set Display output from scripts to off.

Go into Admin > General Settings and set Switch Globel Dashboard On or Off to off.

Go into Admin > General Settings and set Advanced Features On/Off to on.

Make sure after any change you do to click Save Settings button as otherwise your settings won't save.

If you wan't to delete a ticket directly through the Ticket list, you will see a column on the right saying 'Options' and it will contain in line with the ticket an 'X' with red background. IF you click the 'X' the ticket will be deleted.

First you need advanced settings switched on in settings then you need to go into Simple Tickets > Settings if a field named 'Status' doesn't exist, rename one field to it and save if the Type is not 'select', change it to select and add some options save and then you should see Ticket List Colour '': your colour goes here then save it and in Ticket List if a ticket has this field set to your desired option then the colour will be set to the colour you have set in the Settings.

in order to do so you need to edit your shortcode on the page you wan't it to display. change [GBL_SMTCKS] to [GBL_SMTCKS type=clear] and this will change the CSS.

The CSS file responsible for the styling of [GBL_SMTCKS type=clear] is in Plugin Directory > Extension > simple-tickets > shortcode.css