DeskHub – All-in-One Contact Widget (AI Chatbot, SMS, Email, FAQ)

DeskHub gives small businesses a professional contact widget without the complexity. Add your FAQs once, and your visitors get instant answers — 24/7, without you monitoring a live chat queue. Developed and field-tested across real small business deployments before this public release. Built for businesses that want to start simple and grow. You do not need to understand AI to use this plugin. Start with your FAQ list — the chatbot matches visitor questions directly against what you provide. When you are ready to take it further, connect an AI model to handle questions your FAQ list does not cover. You choose when, or whether, to take that step. How it works Add your frequently asked questions through the FAQ manager. The chatbot draws on this when answering visitor questions. The readiness score helps you identify gaps before you go live. Floating Action Button (FAB) A customizable floating button gives visitors up to four ways to reach you:

• Chat — FAQ-matched responses, with optional AI for questions your list does not cover
• Text Us — links directly to your support number
• Email Us — links to your contact email with one-click address copy
• FAQ — links to your FAQ page

FAQ Manager Add FAQs individually or import via CSV. Edit, delete, and reorder entries at any time. The chatbot matches visitor questions against your list using keyword and exact-match scoring. KB-only mode Answer every visitor question purely from your FAQ list — no AI, no external service, no API key required. This is the default starting point for most users. Optional AI enhancement When a visitor asks something your FAQ list does not cover, KB-only mode returns your configured fallback message. Enabling the AI feature routes those unanswered questions to Anthropic's Claude, which uses your FAQ content as context to generate a response. This is entirely optional — the plugin works fully without it. Cost control If you enable AI, set monthly token and dollar cost caps. When the limit is reached the chatbot falls back gracefully to a configurable message — visitors never see a configuration error. Features

• Floating action button — Chat, SMS, Email, and FAQ contact options
• KB-only mode — answer from your FAQ list with no AI or external service required
• FAQ manager — add, edit, delete, and import via CSV
• Configurable no-answer fallback message with [PHONE] and [EMAIL] tokens
• Training readiness score
• Export and import training data (JSON)
• Single brand color for the FAB
• Custom widget icon via media library
• Page exclusion list
• API cost caps and email alerts (when AI is enabled)
• Graceful fallback when cost limit is reached
• Chat log with configurable retention
• Weekly email reports
• Go Live setup wizard

Requirements No external account or API key is needed to use the core chat and FAQ features. An Anthropic API key is only required if you choose to enable the optional AI feature — the ability to answer questions that fall outside your FAQ list. Visit anthropic.com to learn more. Most small business sites that use the AI feature spend under $5/month.

1. Upload the plugin files to /wp-content/plugins/slb-deskhub/, or install through the WordPress Plugins screen directly.
2. Activate the plugin through the Plugins screen.
3. Navigate to DeskHub in your WordPress admin sidebar.
4. Run the Go Live Wizard to configure your widget step by step.
5. Add your FAQ content on the Teach It page.
6. Enable the widget on the Go Live page.

If you choose to enable AI features: Add your Anthropic API key in Settings > Security. For maximum security, define it in wp-config.php instead — this keeps the key out of the database entirely: define( 'DSKH_ANTHROPIC_API_KEY', 'your-key-here' ); When defined in wp-config.php the key exists only in a server-side file, is never written to the WordPress database, and is never exposed in the admin UI.

3.2.0 Phase 2 Free release: Pro feature badges now visible in Settings so Free users can see what's available in DeskHub Pro. Free/Pro comparison matrix added to the Help page. "Pro Coming Soon" placeholder replaced by individual feature badges with descriptions. 3.1.2 WP.org compliance: corrected transient key prefix from slb_session_count_ to dskh_session_count_; stripped backend implementations of Pro-only features (AI model selection, response styles, conversation memory, report frequency, log retention) from Free build so no Pro infrastructure is present in the Free zip; removed empty Google Sheets class stub from Free zip; neutralized conflict guard admin notice wording. 3.1.1 WP.org compliance: added @pro-start/@pro-end markers to backend implementations of Pro-only settings (model resolution, token map, response style blocks, report frequency/retention cron logic) so Free and Pro builds differ structurally, not just at the UI level. 3.1.0 WP.org compliance: added @pro-start/@pro-end markers around per-session rate limit check and UI-restricted settings validation (chatbot_model, history_turns, log_retention_days, response_style save paths) to ensure Free build contains no gated Pro code paths. 3.0.0 WP.org compliance: renamed all plugin prefixes from slb_ to dskh_ (4+ character minimum required by WordPress.org). Added third-party library documentation for Cropper.js and Chart.js. No settings or data are lost — a migration routine renames all existing option keys on activation. 2.9.0 WP.org compliance: removed SLB_Pro_Features::enabled() backend gates from AI model selection, response style, and conversation memory handling in class-chatbot.php — these settings now read directly from stored values with no gating logic. Documented Spartan Logic Builders waitlist and support inquiry endpoints in External Services section with privacy policy and terms of service links. 2.8.0 WP.org compliance fixes — removed 50-FAQ CSV import limit (no artificial cap on any feature); removed all upgrade-prompt text referencing Pro. Admin UX improvements — Reporting becomes the default landing page after initial setup; new Favorites tab for quick access to frequently used settings; Contact Launcher moved to Operate It tab; Security and License settings merged into a single tab; Channels tab renamed to Contact Channels. 2.7.0 Renamed plugin to DeskHub. WP.org compliance fixes — all inline styles and scripts converted to wp_add_inline_style() / wp_add_inline_script() API; feature gate checks removed so all included features are fully accessible; build script now removes Pro-only PHP files from the Free zip. 2.6.0 First public release on WordPress.org. Developed and field-tested across real small business deployments during a private beta period before this submission. Chat Widget

• Floating action button (FAB) with Chat, SMS, Email, and FAQ contact options
• Configurable brand color, custom icon via media library, and widget position
• Chat window with greeting message and conversation history
• Page exclusion list to hide the widget on selected pages FAQ Manager
• Add, edit, delete, and reorder entries individually or import via CSV
• Export and import all training data as JSON Chat Modes
• KB-only mode — answers from your FAQ list, no AI or API key required
• AI mode — routes unanswered questions to Anthropic's Claude using your FAQ content as context
• Configurable no-answer fallback message with [PHONE] and [EMAIL] tokens Settings and Controls
• Go Live setup wizard with step-by-step onboarding
• Training readiness score with gap identification by category
• API cost caps (token and dollar) with email alerts when thresholds are reached
• Graceful fallback message when cost limit is reached
• Chat log with configurable retention period
• Weekly email reports Help and Support
• In-plugin bug report and feature request form
• AES-256-GCM encrypted API key storage