Small Package Quotes - For Customers of FedEx

Visit the carrier's website or contact the carrier's customer support.

Your username and password will have been issued when you established your account. If you have your username and not your password, you can try to recover the password on the login page to the carrier's website. Otherwise contact the carrier's customer support department.

You must register your installation of the plugin, regardless of whether you are taking advantage of the trial period or purchased a license outright. At the conclusion of the registration process an email will be sent to you that will include the license key. You can also login to eniture.com using the username and password you created during the registration process and retrieve the license key from the My Licenses tab.

Login to eniture.com and navigate to the My Licenses tab. There you will be able to manage the licensing of all of your Eniture Technology plugins.

The plugin has a single site license. To use it on another website you will need to purchase an additional license. If you want to change the website with which the plugin is registered, login to eniture.com and navigate to the My Licenses tab. There you will be able to change the domain name that is associated with the license key.

No. Each license allows you to identify one domain for your production environment and one domain for your staging or development environment. The rate estimates returned in the staging environment will have the word “Sandbox” appended to them.

If you can successfully test your credentials from the Connection page (WooCommerce > Settings, select the tab for the carrier and than connections) then you have one or more of the following licensing issue(s): 1) You are using the license key on more than one domain. The licenses are for single sites. You will need to purchase an additional license. 2) Your trial period has expired. 3) Your current license has expired and we have been unable to process your form of payment to renew it. Login to eniture.com and go to the My Licenses tab to resolve any of these issues.

Common reasons include one of the shipment parameters (weight, dimensions) is different, or additional services (such as residential delivery) were required. Compare the details of the invoice to the shipping settings on the products included in the shipment. Consider making changes as needed. Remember that the weight of the packing materials is included in the billable weight for the shipment. If you are unable to reconcile the differences call your local Worldwide Express office for assistance.

There are several possibilities:

• Carrier has restrictions on a shipment’s maximum weight, length and girth which your shipment may have exceeded.
• There wasn’t enough information about the weight or dimensions for the products in the shopping cart to retrieve a shipping rate estimate.
• The carrier's website isn’t operational.
• Your carrier's account has been suspended or cancelled.
• Your Eniture Technology license key for this plugin has expired.