Smartcode Live Chat
| 开发者 | alextrejo |
|---|---|
| 更新时间 | 2026年7月13日 08:52 |
| PHP版本: | 7.4 及以上 |
| WordPress版本: | 7.0 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
- Clean, unobtrusive chat bubble — bottom-left or bottom-right
- Customizable welcome message and primary color to match your brand
- Real-time queue position ("You are next!" or "3 chats before you")
- Typing indicator so visitors know the agent is responding
- Star rating at the end of every chat
- Transcript sent to their email on request
- Chat stays open as visitors browse between pages on your site
- Offline contact form when no agents are available
- Toggle online/offline from the WordPress admin bar — available on any admin page and on the front end while logged in
- Accept the next waiting customer with one click
- Real-time chat popup window with typing indicator
- See the customer's name, email, and how long they've been waiting
- View and search their own chat history, with ratings and transcripts
- Live queue view with wait times
- Online agents dashboard
- Full chat history with filters by agent, date range, and rating
- Daily Report — chats per day, per-agent stats (chats handled, average first response time, average duration, abandoned chats)
- Chat Overview report for any date range — totals, completion rate, abandonment rate, and a star rating breakdown
- All data stored in your own WordPress database — zero external dependencies
- Works with any WordPress theme
- Translation-ready — ships with a Spanish (es_ES) translation
- Developer-friendly, with 25+ action and filter hooks for custom integrations (
smartchat_customer_created,smartchat_chat_ended,smartchat_rating_saved, and more)
- Install and activate — you're redirected to a setup guide automatically
- Create users with the Chat Agent or Chat Manager role
- Customize the welcome message, color, and widget position in Settings
- Agents log in, click "Go Online" in the admin bar, and start accepting chats
安装:
- Upload the
smartcode-live-chatfolder to the/wp-content/plugins/directory, or install directly through the WordPress plugin screen - Activate the plugin through the Plugins screen
- Follow the setup guide that appears automatically after activation
- Assign the Chat Agent or Chat Manager role to your support staff
- Go to Smart Chat → Settings to customize the widget
屏幕截图:
常见问题:
Does this require an account or subscription?
No. Smartcode Live Chat runs entirely on your WordPress hosting. There are no external accounts or recurring fees.
How many agents and managers can I have?
Unlimited Chat Agents and Chat Managers.
Will it slow down my site?
The chat widget only loads on the pages you enable it for. Polling uses a lightweight endpoint that bypasses the full WordPress bootstrap, keeping server load low even during active chats.
Can agents use it while browsing the front end of the site?
Yes. Agents can toggle online/offline and accept new chats from the WordPress admin bar, which is visible on both wp-admin and the public-facing site while they're logged in.
What happens when no agents are online?
Visitors see a configurable offline message and can leave a message through a contact form, which is emailed to the addresses you configure in Settings.
Is it GDPR compliant?
Smartcode Live Chat stores data only in your own database and sends nothing to third parties. Whether your specific use is GDPR-compliant depends on your setup, your privacy policy, and how you handle the data you collect.
Can I integrate it with my CRM or email list?
Yes. The smartchat_customer_created action fires every time a new visitor starts a chat, passing their name, email, and phone number, so you can push contacts to your CRM, email marketing tool, or any other service.
Can I translate it?
Yes. The plugin is translation-ready and ships with a Spanish (es_ES) translation. Use the included .pot file with Poedit or a similar tool to add more languages.
What are the requirements?
WordPress 6.2 or higher and PHP 7.4 or higher. No additional plugins required.
更新日志:
- Initial release.