Smarto AI Customer Support Chatbot, Helpdesk & Support Tickets

Smarto AI Customer Support adds an AI support chatbot to your WordPress site that knows your business. It answers visitors from your pages, posts, products, courses and the documents you add, any time of day and in their own language. When a question needs a person, it creates a support ticket for your team, so no customer is left without an answer. It is a customer service chatbot and a helpdesk in one plugin, running on your own site with your own AI key. No account with us, no per-seat pricing, and your conversations stay in your WordPress database. https://www.youtube.com/watch?v=1E5PilcUq2I Setup guides, every setting explained and fixes for common problems: documentation. Key features

• AI chatbot that answers only from your own content and says so when it does not know.
• Replies in the visitor's language and writing style, with no translation plugin.
• WooCommerce help: live stock and prices, product cards, shipping, policies, the visitor's cart, the customer's own orders, and the store coupons you allow.
• Tutor LMS and LearnPress help: course search, course details and each student's progress.
• Built-in helpdesk with support tickets, email replies, private notes and a private reply page for customers.
• Stays on topic: off-topic chat, homework and prompt tricks are refused, and misuse is paused.
• Visitor details and orders next to every conversation, so your team knows who they are helping.
• Works with OpenAI, Claude, Gemini, OpenRouter or any OpenAI-compatible server.
• Guided setup in a few minutes, with a live preview of the chat widget, and opening hours for the whole week in one step.
• Fill from my website: the AI reads your home, About and Contact pages and fills your business profile and opening hours for you to check.

It is built for every kind of WordPress site. It reads what your site offers, so a shop never talks about courses and a blog never talks about shipping. Online stores (WooCommerce) "Is this in stock?", "Where is my order?" and "How much is shipping?" get an accurate answer in seconds: products, live prices and stock, variations, shipping options, store policies, the visitor's own cart, and the customer's own orders and tracking. Private order details stay protected. Asked about discounts, it shares only the store coupons you allow (none, all active ones, or the ones you pick), explains the conditions such as minimum spend, expiry and sale items, and checks whether a coupon works for the product the visitor is looking at. Coupon descriptions stay private, so you can keep internal notes there. This short video shows a store assistant answering stock, order and shipping questions: https://www.youtube.com/watch?v=AxK3pg8lHOA Service businesses Services, published prices, opening hours ("are you open now?"), location, service area, and quote or booking requests that reach your team as tickets. See it on a service business site: https://www.youtube.com/watch?v=k6w5wc-cTe8 Course sites (Tutor LMS, LearnPress) The course catalog, what a course covers, and a logged-in student's own enrollment and progress. Lesson content and quiz answers are never shared. Watch how it helps students without giving away quiz answers: https://www.youtube.com/watch?v=y5q1Cail0W0 Blogs, documentation and membership sites Answers from your published content, with links to the source pages, and account help for logged-in members. Speaks your visitors' language The assistant replies in the language each visitor writes in, even when your content is in another language. It also follows mixed styles, such as Bangla or Hindi typed in English letters. There is nothing to set up and no translation plugin to install. Support only, by design The assistant only helps with questions about your business. It politely refuses coding help, homework, essays, general knowledge questions and attempts to change its rules, so nobody can use your AI budget as a free chatbot.

• A quick scope check labels each message and refuses off-topic requests before the full answer is written, which also saves AI tokens.
• Repeated misuse ends the chat.
• Message length, messages per minute, chats per day, and daily or monthly token limits.
• A built-in scope tester runs common misuse prompts against your settings.

Private data stays private

• Visitors only see public information or their own data. Who the visitor is comes from WordPress (their login), never from what the AI says.
• Guests can check an order with the order number, the billing email and a one-time code sent to that email.
• Order details shared with the AI never include addresses, phone numbers, emails or payment details.
• Lesson and quiz content is never used, and the assistant never gives quiz or exam answers.
• The assistant never shares staff details, other customers' data or how your site is built.
• It can only read pages of your own site, never other websites.

Knowledge

• Choose which post types are used: all, only the ones you tick in the editor, or none.
• Upload Markdown, text, CSV, HTML or Word (.docx) files. Only the text is kept.
• Paste text or add questions and answers.
• Learns what to add next: every question the assistant could not answer is collected in one list, so you answer each one once and the knowledge gap closes for good.
• Content is re-indexed automatically when you save a post.

Your team stays in control The assistant covers nights and weekends. Anything it cannot answer waits for your team as a ticket, with the full chat attached, so you start the morning knowing exactly what customers need. https://www.youtube.com/watch?v=wJGPpEyIcIg

• A ticket inbox: open, waiting on customer and closed views, search, filters and bulk actions.
• Reply to customers by email right from the ticket, and keep private notes for your team.
• Customers get a reference number, a confirmation email and a private page to answer you; your team gets an email for each new ticket.
• Full transcripts that show which tools the assistant used, on a clear screen with the visitor, the conversation, tickets and orders in separate cards.
• Smart chat names: the AI names each chat after what the visitor needs, such as "Refund for a damaged watch", instead of "Hi". Rename any chat yourself.
• Visitor details on each chat: country, local time, browser, system, device and language.
• WooCommerce orders next to the chat, only for a logged-in customer or an order confirmed with the emailed code.
• Dashboard with conversations, handoffs, ratings, helpful votes, blocked misuse and AI usage.
• An optional "AI + human support. AI can make mistakes." note under the chat, which opens the Message the team form.
• Buttons for other ways to reach you: WhatsApp, Telegram, Messenger, phone, email or any link. They are plain links, nothing is tracked.
• Skills: step by step instructions in plain language, such as how to handle returns or quote requests. Edit the built-in ones or write your own.

A chat widget your visitors will use

• Brand color, left or right position, avatar styles or your own image, and an icon or labeled button, with a live preview before you save.
• Welcome message and suggested questions written for your kind of site, or your own.
• Product and course cards in the chat, linked to the page.
• Visitors can read and continue their past conversations, rate a chat and end it.
• A Message the team form that is always one tap away.
• Optional consent before chatting, and an "AI + human support" note.
• Full screen on phones, keyboard friendly, with screen reader labels.
• Drawn in its own isolated layer, so your theme or page builder cannot break it.
• Hide it on chosen post types or pages, show it to logged-in users only, or place it inside a page with a shortcode.

AI providers Bring your own API key from OpenAI, Anthropic (Claude), Google Gemini, OpenRouter, or any OpenAI-compatible server. You pay the provider directly, and daily or monthly token limits keep usage under your control. Keys are stored encrypted. A searchable model list shows every model your key can use. Pro Smarto AI Customer Support Pro is a separate, optional plugin sold on wpsmarto.com. It adds live chat with your team (with files, product and coupon sharing, and the visitor's cart), conversation tags, customer email replies and files into tickets, saved replies, ticket assignment and response times, team reports, CSV export, page greetings, opening hours for the chat button and custom widget text. This plugin works fully without it, with no account, license or time limit.

1. Install and activate the plugin. A short setup guide opens and walks you through the AI provider, your business and the chat widget. Once the AI is connected, Fill from my website fills your business details from your own pages.
2. Or set it up by hand: go to AI Support, Settings, AI provider. Add an API key, choose a model and click Test connection.
3. Fill in Assistant and Business, or click Fill from my website on the Business screen.
4. Go to AI Support, Knowledge and choose your content, upload documents or add questions and answers.
5. Try it in AI Support, Test chat and run the scope tester.
6. Turn on the chat in Settings, Chat widget.

You can open the setup guide again from AI Support, Dashboard.