Solver Live Chat
| 开发者 | solverwp |
|---|---|
| 更新时间 | 2026年7月10日 17:58 |
| 捐献地址: | 去捐款 |
| PHP版本: | 6.2 及以上 |
| WordPress版本: | 7.0 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
- A visitor asks a question in the chat widget.
- Solver Live Chat first checks your knowledge base for an exact match — if found, it answers instantly.
- If there's no exact match, Solver Live Chat searches your own content (the post types, pages, RSS feeds, and/or sitemap URLs you've selected) for the single most relevant piece of information, and shows it.
- If nothing relevant is found anywhere, Solver Live Chat shows your configured "I don't know" message instead of guessing.
- A knowledge base — paste a JSON list of keyword/answer pairs for instant, exact answers (see the format below), or just paste plain paragraphs of text.
- Your own content — choose which post types (posts, pages, products, or any custom post type) Solver Live Chat is allowed to search, or point it at individual page URLs or a sitemap.xml for content outside those post types.
- RSS feeds — your own site's feed, or any external feed, as additional grounding.
[ {"k": ["shipping", "delivery time"], "a": "We ship within 3-5 business days."}, {"k": ["refund", "return policy"], "a": "Refunds are available within 14 days of purchase."} ]
Each entry's "k" list is a set of keywords/phrases — if a visitor's message contains all the words in any one of them, that entry's "a" answer is shown instantly. You can also just paste plain paragraphs of text (separated by a blank line) instead of JSON.
Features
- Paste JSON or plain text to build your knowledge base — no coding required.
- Searches your own posts/pages (or any custom post type) live, with no separate index to maintain.
- Common legal/boilerplate pages (Privacy Policy, Terms & Conditions, Cookie Policy, Style Guide, etc.) are excluded from matching by default, so they don't crowd out your real content.
- Point Solver Live Chat at extra individual pages or a sitemap.xml for content outside your selected post types.
- Pull in RSS feed content as additional grounding.
- Match-accuracy features that need zero configuration: stemming, a stopword filter, a built-in synonym table, frequency-weighted best-match ranking, and full-content sentence extraction.
- Strict "answer only from what's provided" behaviour — an honest fallback message whenever nothing matches.
- Questions Log admin screen — see every question visitors ask (and which ones got no answer), and send a direct human reply that shows up in that visitor's still-open chat alongside the automatic bot.
- Flag as wrong — mark any bot answer for later review, right from the Questions Log, so you can spot and fix bad answers over time.
- Optional email notification (at most one every 15 minutes) when a visitor's question gets no answer, so you can jump in and reply directly while they may still be on the page.
- Optional "leave your email" lead capture in the widget, entirely voluntary — only submitted if a visitor fills it in themselves.
- Optional privacy notice link in the widget, defaulting to your site's configured Privacy Policy page.
- Clickable suggested questions under the welcome message (editable, or turn them off entirely).
- Auto-adds the widget site-wide, or place it manually with the
[corechat]shortcode. - Built to work correctly behind a proxy/CDN (e.g. Cloudflare) — rate limiting is based on the visitor's real IP, not the proxy's.
- All conversation data is stored locally in your own database only — nothing is sent to any third party.
安装:
- Upload the
solver-live-chatfolder to/wp-content/plugins/, then activate it through the "Plugins" screen (or install directly from the WordPress plugin directory). - Go to Solver Live Chat in the WordPress admin menu.
- Paste your knowledge base into the Knowledge base field — JSON for instant exact answers, or plain text paragraphs (see the format example above).
- Under Include post types, tick which of your own post types Solver Live Chat should be able to search.
- (Optional) Add RSS feed URLs, or extra page/sitemap URLs, if you want Solver Live Chat to draw on content outside your selected post types.
- Customize the widget's title, placeholder text, welcome message, "nothing found" fallback message, and suggested questions to match your business.
- Save changes — the chat widget now appears automatically on your site (or use the
[corechat]shortcode to place it manually, after turning off "Show on frontend").
常见问题:
Will Solver Live Chat make up answers?
No. If nothing in your knowledge base, selected post types, RSS feeds, or extra pages relates to a question, Solver Live Chat shows your configured "nothing found" message instead of guessing.
Can I answer a visitor myself?
Yes. Open Questions Log in the admin menu and reply directly to any logged question — if that visitor's chat widget is still open, they'll see your reply alongside the automatic bot.
Can I see what visitors are asking?
Yes, the Questions Log screen lists every visitor and everything they've asked, including which questions got no answer — a useful signal for what to add to your knowledge base next.
Can a visitor delete their own chat history?
No — only a site administrator can delete a visitor's conversation, from the Questions Log screen. This keeps the data useful for the site owner's records while still being fully under the owner's control.
Does this comply with GDPR / privacy requirements?
Solver Live Chat stores conversation data locally in your own database and lets you show a privacy notice linking to your Privacy Policy page. As the site owner, you're responsible for disclosing this data collection in your privacy policy and handling any data requests, the same as with any other on-site data you collect.
What happens if a lot of people chat at once?
Each visitor is rate-limited individually by their own IP address, so one busy visitor can't block others. If your site sits behind Cloudflare or another reverse proxy and you want rate limiting based on each visitor's real IP rather than the proxy's, add add_filter( 'corechat_trust_proxy_ip', '__return_true' ); in your theme or a small must-use plugin.
更新日志:
- Initial release.