Storebird AI Chat for WooCommerce
| 开发者 | velocityplugins |
|---|---|
| 更新时间 | 2026年6月22日 17:19 |
| PHP版本: | 7.4 及以上 |
| WordPress版本: | 7.0 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
- WooCommerce Product Search -- AI-powered product recommendations from your live catalog
- Order Tracking -- Customers check order status directly in chat (no more "Where is my order?" emails)
- Lead Capture -- Collect name and email before, during, or after conversations
- Human Handoff -- Seamless transfer to live chat with push notifications
- WhatsApp Integration -- Two-way WhatsApp chat, handoff to WhatsApp, and order notifications -- meet customers where they already are
- Multi-Language -- Automatic language detection and response in 50+ languages
- Custom Branding -- Match colors, logos, and position to your store design
- Knowledge Base -- Train AI on your shipping, returns, and store policies
- Analytics Dashboard -- Track conversations, satisfaction, revenue attribution, and time saved
- WPML Compatible -- Full multi-language product and page sync
- Lightweight -- Under 15KB, zero impact on Core Web Vitals
- Save 10+ hours per week on repetitive customer questions
- Increase conversions with instant AI product recommendations
- Capture more leads with configurable lead capture forms
- Reduce cart abandonment with proactive chat assistance
- Reduce repetitive support work by automating common product, order, and store-policy questions
- Support customers 24/7 in any language -- no extra staff needed
- Install the plugin from WordPress.org
- Connect your WooCommerce store with one click
- Products sync automatically -- the AI learns your entire catalog
- Your chatbot is live and helping customers in minutes
- Automatic product sync -- Your entire catalog including variations, prices, images, and stock status
- Real-time updates -- Product changes reflected in the chatbot immediately
- Order lookup -- Customers check status with order number or email
- Category-aware recommendations -- AI understands your product taxonomy
- Revenue attribution -- Track which chat conversations lead to purchases
- Compatible with all major shipping plugins -- PostNL, DHL, UPS, FedEx, SendCloud, MyParcel, and more
- Two-way WhatsApp chat -- Customers start and continue conversations with your AI assistant directly in WhatsApp. It answers product, stock, and order questions there exactly like it does on your site.
- Handoff to WhatsApp -- Move a website conversation into WhatsApp for personal, human follow-up. The chat history and context come along, so nobody has to repeat themselves.
- Order notifications on WhatsApp -- Send order confirmations, status updates, and tracking to customers on the channel they actually read -- not a forgotten inbox.
- WooCommerce stores with 50-50,000+ products
- Stores receiving repetitive product and order questions
- Store owners who want an AI sales assistant that understands WooCommerce products
- International stores needing multi-language support
- eCommerce businesses looking to reduce repetitive support work
- Essential -- 750 conversations/month, 1 website, perfect for small stores
- Pro -- 5,000 conversations/month, custom branding, lead capture, human handoff. 14-day free trial included.
- Scale -- 15,000 conversations/month, 3 websites, API access, for growing businesses
安装:
- Go to Plugins > Add New in your WordPress admin
- Search for "Storebird"
- Click Install Now and then Activate
- If you created your website on storebird.ai first, the plugin connects automatically -- no extra steps needed!
- Otherwise, click "Connect to Storebird" in the plugin settings to link your store
- Your store is connected -- sync your products and you're live!
屏幕截图:
常见问题:
Do I need a Storebird account?
Yes. The plugin is free to install, but you need a Storebird account to power the WooCommerce AI chatbot. The Pro plan includes a 14-day free trial so you can test it on your store.
How much does Storebird cost?
Plans start at $39/month (Essential). The Pro plan at $89/month includes a 14-day free trial and unlocks custom branding, lead capture, and human handoff. The Scale plan at $199/month supports up to 3 websites. See all plans at storebird.ai.
Can Storebird answer questions about my specific products?
Yes! Storebird syncs your entire WooCommerce product catalog -- including names, descriptions, prices, images, stock status, categories, and variations. It uses this data to give accurate, product-specific answers.
Does Storebird support multiple languages?
Yes. Storebird automatically detects and responds in your customer's language. You can also set a preferred language in the dashboard.
Can customers track their orders through the chatbot?
Yes. Customers can ask about their order status using their order number or email address, and Storebird will show them real-time tracking information from WooCommerce. This is a WooCommerce order tracking chatbot that eliminates repetitive "where is my order?" support emails.
Can I hand off a conversation to a human?
Yes (Pro plan and above). When the AI can't fully resolve an issue, it can hand off to you or your team. You'll get a push notification and can respond in real-time from the Storebird dashboard. This gives you the best of both worlds: an AI customer support plugin with woocommerce live chat when you need it.
Can Storebird chat with customers on WhatsApp?
Yes. Storebird connects your store to WhatsApp so the AI works across both your website and WhatsApp. Customers can message your assistant directly in WhatsApp, you can hand off a website conversation to WhatsApp for personal follow-up (the history comes along), and you can send order confirmations, status updates, and tracking to customers on WhatsApp. You enable and configure WhatsApp from your Storebird dashboard.
Can I customize the look of the chat widget?
Yes (Pro plan and above). You can customize header colors, message colors, button colors, logos, widget position, and more from the Storebird dashboard to match your brand.
Will Storebird slow down my website?
No. The chat widget loads asynchronously and weighs under 15KB. It has zero impact on your Core Web Vitals or page load speed.
How is Storebird different from Tidio, Crisp, or other live chat plugins?
Storebird is built specifically for WooCommerce. Unlike generic live chat plugins, Storebird syncs your product catalog and understands products, prices, categories, variations, and stock levels. When a customer asks a product question, Storebird answers from your WooCommerce data instead of relying on scripted responses. It also includes WooCommerce order tracking, revenue attribution, and category-aware product recommendations out of the box.
Does Storebird work with WPML or multilingual WooCommerce stores?
Yes. Storebird has full WPML compatibility. It syncs all language versions of your products and pages, detects the current language on the frontend, and responds to customers in their language. The AI automatically handles multi-language conversations without any additional configuration.
How does the AI chatbot learn about my products?
When you connect Storebird to your WooCommerce store, it automatically syncs your entire product catalog -- including product names, descriptions, prices, images, stock status, categories, and variations. The sync happens automatically when you add or update products. You can also add custom knowledge base pages to train the AI on your store policies, shipping info, return process, or any other topic.
Can Storebird help reduce cart abandonment?
Yes. Storebird proactively engages customers who may have questions blocking their purchase. By providing instant answers about products, shipping, returns, and availability, the WooCommerce AI chatbot removes friction from the buying process. The lead capture feature also lets you collect email addresses so you can follow up with customers who don't complete their purchase.
Which shipping and tracking plugins does Storebird support?
Storebird works with all major WooCommerce shipping and tracking plugins, including WooCommerce Shipment Tracking, Advanced Shipment Tracking (AST), YITH Order Tracking, AfterShip, SendCloud, PostNL, MyParcel, DHL for WooCommerce, and ShipStation. Customers can check their order status and tracking information directly in the chat.
Is Storebird GDPR compliant?
Yes. Storebird supports Google Consent Mode v2 for compliant analytics tracking. Customer data is processed securely through the Storebird API. You can review our privacy policy at storebird.ai/privacy and our terms of service at storebird.ai/terms.
更新日志:
- New: Discount code & voucher lookup. Storebird can now read your WooCommerce coupons -- the discount, which categories or products they apply to or exclude, minimum spend, expiry, and customer-specific restrictions (email-locked vouchers and per-customer usage limits). The assistant explains accurately why a code does or doesn't work instead of guessing.
- Maintenance: Updated the plugin tags and listing details so store owners searching for a WhatsApp or live chat solution find Storebird more easily. No functional changes.
- New: WhatsApp integration. Storebird now works across WhatsApp as well as your website -- customers can chat with your AI assistant directly in WhatsApp, you can hand off a website conversation to WhatsApp for personal follow-up, and order confirmations, status updates, and tracking can be sent to customers on WhatsApp. Enable and configure it from your Storebird dashboard.
- New: Test mode before going live. You can now install the plugin, connect your store and try the chatbot on your live site for free — the widget shows only to logged-in store admins with a "test mode" notice, so visitors never see it until you go live. Going live (a paid plan with a 14-day free trial) flips it on for everyone.
- Fix: Trash icon now actually deletes the conversation — messages, agent, lead capture state and the saved session ID are all wiped and the widget returns to the welcome screen.
- Improvement: Removed the back arrow in the chat header. Once you're in conversation you stay there — exit is the X, reset is the trash. Less clutter, clearer mental model.
- Fix: The "share your details" lead capture form no longer pops up immediately after the bot's first reply. It now waits for at least two visitor turns or an explicit handoff so the conversation can warm up first.
- Fix: Chat header trash and close buttons are now the same size, aligned and balanced on the right of the header.
- Improvement: Redesigned proactive bubble — it now looks like a speech bubble coming directly from the chat trigger (rounded card with a tail pointing down to the button) rather than a separate floating box. The avatar/name row was dropped to keep the message punchy.
- Fix: Markdown rendering of AI replies — now handles italics, headings, numbered lists, fenced code blocks, and strips internal
[PRODUCT:…]markers that the bot occasionally leaks. Bold, links, bullet lists and inline code already worked. - Improvement: Tighter spacing around in-message headings, lists and code blocks so streaming responses look like a polished chat reply, not a wall of plain text.
- Fix: Brand logo is now visible in the chat header (previously only on the welcome screen). During agent handoff the logo swaps for the agent avatar.
- Fix: Mobile responsiveness overhaul — full-screen panel honours iOS safe-area insets at top and bottom, composer buttons grow to 40px tap targets on phones, chat header is single-line with truncated brand name, and message bubbles use 94% width on small screens.
- Fix: Layout cleanup of the chat header — back arrow, brand mark, brand name + status, and the close/end-chat actions are now in a stable horizontal layout that never overflows.
- Fix: Removed every hardcoded quick action from the welcome screen. The chat widget is unique to each store, so default actions are no longer shipped at all. Stores that want quick action cards configure them via the Storebird dashboard; until then, the widget shows only the greeting and the input field — no risk of advertising features the store doesn't actually offer.
- Fix: Removed the hardcoded "10% off + early access" quick action from the welcome screen. Default actions are now strictly store-agnostic: Discover products, Track my order, Talk to a human. Stores that want to advertise a discount or signup must configure it via their Storebird dashboard (coming soon) — no more wrong promises on the widget.
- Fix: Quick action labels respect the visitor language when the backend doesn't override them.
- Major: Brand-new React-based chat widget — redesigned UI with quick action cards on a welcome screen, team avatars, animated proactive greeting bubble, native lead capture form, agent takeover header, end-chat flow, and a horizontal product carousel.
- Major: Multi-language UI out of the box (English, Dutch, German, French, Spanish) with WPML and Polylang detection on the host site.
- New: Notification chime when a bot or agent reply arrives while the widget is closed, plus a pulsing unread indicator on the trigger button.
- New: Shadow DOM isolation so host-site CSS can never leak into the widget (or vice versa).
- Note: Sites that need to roll back temporarily can set the
storebird_widget_versionoption to2, or addadd_filter('storebird_widget_version', fn() => '2');in a snippet.
- Compatibility: Tested and verified against WordPress 7.0.
- Fix: Product attribute specifications (capacity, dimensions, material, etc.) now sync with their readable values instead of internal WooCommerce IDs, so the AI answers specification questions accurately.
- Feature: File attachments in chat -- visitors and support agents can now share images and documents directly inside the conversation
- Improvement: Refreshed widget asset versioning so UI updates load reliably for all visitors
- Performance: Reduced memory usage by 40% during product sync
- Fix: Resolved memory exhaustion errors on sites with 128MB PHP memory limits
- Improvement: More efficient handling of product variations during sync
- Improvement: Added explicit memory cleanup after processing each product
- Fix: WPML product sync now correctly syncs only default language products
- Fix: Resolved issue where all language variants were being synced instead of default language only
- Improvement: Minor update to verify plugin update system is working
- Fix: WPML product sync -- all default language products now sync correctly instead of only the current admin language
- Improvement: Added language filtering to prevent translated duplicates from syncing
- Improvement: Language detection for each product during bulk sync
- Feature: Automatic revenue attribution -- completed WooCommerce orders are matched to recent chat conversations
- Feature: Reports order total, billing email, and line items to Storebird for analytics
- Feature: WPML multi-language support -- syncs all language versions of products and pages
- Feature: Sends language code with product and page sync for language-aware chatbot responses
- Feature: Widget detects current WPML language and passes it to the chat API
- Feature: Google Consent Mode v2 integration for compliant analytics tracking
- Fix: Improved auto-sync reliability -- clears stale sync locks before starting
- Fix: Resolved "Connect first" message showing when already connected
- Improvement: Improved auto-sync timing after plugin connection
- Feature: Automatic product sync after plugin connection -- products sync immediately without manual trigger
- Improvement: Improved connection reliability and error handling
- Feature: One-click connect flow -- plugin redirects back to Storebird dashboard after automatic connection
- Improvement: Faster auto-connect after activation (30-second retry instead of 5-minute cooldown)
- Improvement: Improved onboarding: single "Connect" button on dashboard detects plugin status automatically
- Fix: Improved auto-connect reliability -- plugin now retries connection periodically while unconnected
- Fix: Resolved issue where auto-connect only triggered once after activation
- Feature: Auto-connect -- plugin automatically connects to Storebird after activation when a website is set up on the dashboard
- Improvement: Improved onboarding flow for faster setup
- Fix: Fixed "Go to Dashboard" button not working in Help section
- Improvement: Expanded plugin description with detailed features and FAQ
- Improvement: Improved installation instructions
- Fix: Fixed sync modal styling (CSS variables now work correctly in modal overlay)
- Fix: Fixed spinner animation conflict between CSS and SVG spinners
- Fix: Fixed admin page styling (complete CSS overhaul)
- Improvement: Connect flow now redirects back to Storebird dashboard after successful connection
- Improvement: Improved login redirect token preservation for connect flow
- Feature: Initial release
- Feature: AI-powered chat functionality
- Feature: Product and order sync
- Feature: One-click connect from Storebird dashboard and from the plugin itself
- Feature: Connect flow preserves tokens through WordPress login redirects
- Feature: API credentials hidden behind Advanced toggle -- no manual key copying needed
- Feature: Customizable branding
- Feature: Human handoff support