Supan Reputation – Review Requests & Customer Feedback

Supan Reputation is a WordPress reviews plugin that helps you collect more 5-star reviews on Google, Yelp, and Facebook. Send branded review request emails to customers (manually or automatically after WooCommerce orders), draft AI responses to incoming reviews, and log received reviews from any platform — all from inside wp-admin. Most customers who loved your service will never leave a review — not because they didn't want to, but because no one asked at the right moment. Supan Reputation fixes that. Configure your Google, Yelp, and Facebook review links once, write a personalised email template, and the plugin handles the rest — sending polite, perfectly-timed review requests automatically when WooCommerce orders complete, or manually with two clicks. Add an AI response drafter for replying to reviews and a Reviews Inbox for logging incoming feedback. More reviews. Less chasing. All from wp-admin. Key Features

• Automated review request emails — trigger on WooCommerce order completion with a configurable delay (default: 24 hours after purchase)
• Google, Yelp, and Facebook integration — set your review profile URLs once; every email links directly to your preferred platform
• Manual send in two clicks — enter a customer name and email to send a request instantly, no WooCommerce required
• AI response drafter — paste any customer review and get a professional, personalised reply drafted in seconds
• Reviews inbox — log received reviews with platform, rating, and sentiment tags for easy tracking
• Custom email templates — personalise the message with your brand voice using {name} merge tags
• Request tracking dashboard — see total sent, this month, delivered, and response rate in real time
• WooCommerce review schema — AggregateRating + Review JSON-LD for Google rich snippets

About the name: "Supan" (スパン) is a Japanese loanword meaning "span" — the arc or spectrum of connections. It reflects the family of Supan plugins for WordPress site management. Source Code The full React/TypeScript source for the compiled JavaScript assets is included directly in this plugin under the src/ directory. Build tooling configuration is in vite.config.ts. To regenerate the compiled assets from source:

1. Install Node.js and pnpm
2. Run pnpm install in the plugin root
3. Run pnpm build to produce build/suparep.js

1. Upload the supan-reputation folder to /wp-content/plugins/
2. Activate through Plugins → Installed Plugins
3. Navigate to Supan Rep in the left menu
4. Enter your API Key from supan.cchk.info/supan-reputation
5. Add your Google, Yelp, and/or Facebook review URLs
6. Customise your email template and click Save Reputation Settings

WooCommerce Integration Enable Auto-send on order completion in Settings and set a delay (default 24 hours). The plugin hooks into woocommerce_order_status_completed and schedules a review request automatically.

1.2.4

• Clearer messages when the Supan API declines a request. The plugin now tells you which of two things happened — your key is missing or not yours, or you have used this month's allowance — and what to do about it, instead of reporting a generic connection failure.
• The API Key field now explains that the key is personal to your site rather than shared, with a link to get one free.
• Fix: the dashboard no longer loads empty and silent when the API declines. Stats, requests and settings each discarded their error, leaving a blank page with no explanation.

1.2.3

• WooCommerce: declared High-Performance Order Storage (HPOS) compatibility. WooCommerce was listing this plugin as incompatible on its own compatibility screen, which ruled it out for any store using HPOS — the default for new stores since WooCommerce 8.2.
• WooCommerce: review requests are now queued with WordPress cron instead of sent inline. Completing an order previously waited on our server for up to 60 seconds before the status change finished. The delay you configure is now actually applied on your site; before this it was only sent to the API and never used.
• WooCommerce: failed sends are recorded on the order with the reason, and successful ones add an order note. Previously a failure was discarded silently, so there was no way to tell whether a request had gone out.
• WooCommerce: an order that reaches "completed" more than once no longer queues a second email to the same customer.
• Fixed: about one stored API key in 230 could never be decrypted. The key is stored as iv::ciphertext, and the reader split on the first :: it found — so an initialisation vector that happened to contain ::, or simply ended in :, was read at the wrong offset. Existing keys are unaffected by the fix and continue to work.
• Readme: corrected the external-services disclosure. It previously listed api_url, license_key and woo_auto_request as transmitted on settings save. There is no license_key anywhere in the plugin, and the other two are stored locally and never sent. Only api_key leaves your site outside the per-action requests listed above.
• Tested against WordPress 7.1.
• Packaging: the plugin now ships the full GPL-2.0 licence text rather than a summary of it.
• Plugin, terms and privacy links now point at the current supan.cchk.info product domain, and the author link at g-t-s.com.au. The previous spectra.cchk.info URLs were left over from the Spectra to Supan rename. No functional changes.

1.2.2

• Fix: restored the admin React bundle (build/suparep.js). The 1.2.1 release shipped the old build/gts-reputation.js filename, which the PHP enqueue does not load, causing the admin Settings panel to render blank on fresh installs. This release ships the correct filename.
• Compliance: refreshed plugin display name, tags, and short description to remove third-party trademark references in metadata, per WordPress.org Plugin Directory Guideline #17. Third-party platform names remain only in the contextual feature description.

1.2.1

• Readme: enumerate every field transmitted to the Supan API (api_key, api_url, license_key, woo_auto_request) per WP.org reviewer feedback.

1.2.0

• Renamed to Supan Reputation; updated plugin URLs and class prefixes
• Removed client-side license gating

1.1.0

• AI response drafter for customer reviews
• Reviews inbox for logging and tracking received reviews
• WooCommerce order schema (AggregateRating JSON-LD for rich snippets)

1.0.0

• Initial public release
• Review request email sending
• Google, Yelp, and Facebook integration
• WooCommerce auto-send on order completion
• Customisable delay and email template
• Request tracking dashboard