Supan Reputation – Review Requests & Customer Feedback

Supan Reputation is a WordPress reviews plugin that helps you collect more 5-star reviews on Google, Yelp, and Facebook. Send branded review request emails to customers (manually or automatically after WooCommerce orders), draft AI responses to incoming reviews, and log received reviews from any platform — all from inside wp-admin. Most customers who loved your service will never leave a review — not because they didn't want to, but because no one asked at the right moment. Supan Reputation fixes that. Configure your Google, Yelp, and Facebook review links once, write a personalised email template, and the plugin handles the rest — sending polite, perfectly-timed review requests automatically when WooCommerce orders complete, or manually with two clicks. Add an AI response drafter for replying to reviews and a Reviews Inbox for logging incoming feedback. More reviews. Less chasing. All from wp-admin. Key Features

• Automated review request emails — trigger on WooCommerce order completion with a configurable delay (default: 24 hours after purchase)
• Google, Yelp, and Facebook integration — set your review profile URLs once; every email links directly to your preferred platform
• Manual send in two clicks — enter a customer name and email to send a request instantly, no WooCommerce required
• AI response drafter — paste any customer review and get a professional, personalised reply drafted in seconds
• Reviews inbox — log received reviews with platform, rating, and sentiment tags for easy tracking
• Custom email templates — personalise the message with your brand voice using {name} merge tags
• Request tracking dashboard — see total sent, this month, delivered, and response rate in real time
• WooCommerce review schema — AggregateRating + Review JSON-LD for Google rich snippets

About the name: "Supan" (スパン) is a Japanese loanword meaning "span" — the arc or spectrum of connections. It reflects the family of Supan plugins for WordPress site management. Source Code The full React/TypeScript source for the compiled JavaScript assets is included directly in this plugin under the src/ directory. Build tooling configuration is in vite.config.ts. To regenerate the compiled assets from source:

1. Install Node.js and pnpm
2. Run pnpm install in the plugin root
3. Run pnpm build to produce build/suparep.js

1. Upload the supan-reputation folder to /wp-content/plugins/
2. Activate through Plugins → Installed Plugins
3. Navigate to Supan Rep in the left menu
4. Enter your API Key from spectra.cchk.info/supan-reputation
5. Add your Google, Yelp, and/or Facebook review URLs
6. Customise your email template and click Save Reputation Settings

WooCommerce Integration Enable Auto-send on order completion in Settings and set a delay (default 24 hours). The plugin hooks into woocommerce_order_status_completed and schedules a review request automatically.

1.2.2

• Fix: restored the admin React bundle (build/suparep.js). The 1.2.1 release shipped the old build/gts-reputation.js filename, which the PHP enqueue does not load, causing the admin Settings panel to render blank on fresh installs. This release ships the correct filename.
• Compliance: refreshed plugin display name, tags, and short description to remove third-party trademark references in metadata, per WordPress.org Plugin Directory Guideline #17. Third-party platform names remain only in the contextual feature description.

1.2.1

• Readme: enumerate every field transmitted to the Supan API (api_key, api_url, license_key, woo_auto_request) per WP.org reviewer feedback.

1.2.0

• Renamed to Supan Reputation; updated plugin URLs and class prefixes
• Removed client-side license gating

1.1.0

• AI response drafter for customer reviews
• Reviews inbox for logging and tracking received reviews
• WooCommerce order schema (AggregateRating JSON-LD for rich snippets)

1.0.0

• Initial public release
• Review request email sending
• Google, Yelp, and Facebook integration
• WooCommerce auto-send on order completion
• Customisable delay and email template
• Request tracking dashboard