Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

Absolutely not! Both the free and Pro versions support unlimited tickets, unlimited customers, and unlimited agents. Your support capacity will never be restricted by our plugin.

The AI Chatbot uses your Knowledge Base content to provide instant answers to customer questions 24/7. When a visitor asks a question, the chatbot intelligently searches your documentation and delivers relevant answers automatically. It can be displayed as a floating widget across your entire site. You can also track chatbot performance with built-in analytics including conversation history, daily trends, and helpfulness rates.

Support Genix supports Support Genix AI, OpenAI (GPT), and Claude (Anthropic) for AI-powered features like AI Ticket Reply, AI Docs Writer, and AI Chatbot. Support Genix AI is our built-in AI service that includes free credits, so you can start using AI features immediately without setting up external API keys.

Yes! Support Genix includes a full-featured Knowledge Base system in the free version. You can create and organize help documentation with categories, tags, and authors. It includes an AI Docs Writer to generate professional help articles quickly, Full Site Editing (FSE) compatibility, style customization, and built-in analytics to track content performance and user search behavior. The Knowledge Base also powers the AI Chatbot for automated support.

Yes! Support Genix includes built-in migration tools for both tickets and documentation. You can import tickets, customers, and conversation history from other helpdesk plugins, and migrate your existing documentation into the Support Genix Knowledge Base — with one-click migration that preserves your existing data structure.

Yes! Support Genix includes a modern, React-based customer portal that you can embed on any page using the [supportgenix] shortcode. Customers can submit new tickets, track existing ones, and manage their support requests — all from a responsive, easy-to-use interface. Guest ticket submission is also supported.

Yes! Support Genix integrates with WooCommerce, allowing agents to view customer order history directly within support tickets for instant purchase context and faster resolution.

Yes! Support Genix is fully compatible with WPML and Polylang for multilingual support. The plugin already includes translations for 10 languages — German, Spanish, French, Italian, Polish, Portuguese, Turkish, and Ukrainian — and is fully translation-ready for any additional language.

Yes, 100%. Core ticket functionality stores all data securely within your WordPress database. Users maintain complete control over their personal information and can remove personal data from their account at any time. Optional AI and third-party integrations (OpenAI, Claude, Google, etc.) may transmit data to external services when enabled.

Yes! The free version can be used on unlimited websites with no restrictions. The Pro version has pricing plans for multiple websites — depending on the chosen plan (developer or agency plan), it can be used on 5 websites or up to 100 websites, respectively.

Yes! Support Genix is designed to work with any WordPress theme. The admin dashboard and customer portal are built as self-contained React applications, so they are not affected by your theme's styling. The Knowledge Base supports both classic themes and modern Full Site Editing (FSE) themes with dedicated Gutenberg blocks.

Absolutely! Both the free and Pro versions allow you to create custom ticket fields to collect exactly the information you need from customers.

Not at all! Performance was our top priority during development. Support Genix is built with React JS for both the dashboard and portal interface, ensuring the plugin remains lightweight and responsive even with thousands of tickets.

Extremely secure. We follow WordPress security best practices, use proper data sanitization, and regularly audit our code for vulnerabilities. All sensitive data is properly encrypted, and access controls ensure only authorized agents can view ticket information.