Support Genix – Support Tickets Managing System & Helpdesk Plugin for WordPress and WooCommerce
| 开发者 |
palscode
PalsCode nazmulhudadev sharifdev aslamhasib tarekht |
|---|---|
| 更新时间 | 2024年4月25日 14:06 |
| PHP版本: | 7.2 及以上 |
| WordPress版本: | 6.5 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
Support Genix is a support ticket system, Support Tickets Managing System, Customer Support Ticketing, Support Ticket management, and Helpdesk Plugin for a WordPress site. Users may now create tickets and get help right from your WordPress site.
Support Genix is a WordPress Support Ticket Plugin that allows users to create tickets and get help right from your WordPress site. The WordPress helpdesk plugin adds the features of a comprehensive support ticket system to your WordPress site. Support Genix is easy to use and install. It is also available in a free and premium version. Support Genix is a great way to get help from your WordPress site.
Alternative to: Freshdesk support Ticket system, Zendesk support, Helpscout, Clickdesk, Awesome Support, Fluent Support.
Purchase Support Genix Pro - WordPress Ticketing System
Video Tutorial
Watch this video tutorial and learn how about Helpdesk setup, ticketing software, or helpdesk software setup for your WordPress website.
[youtube https://www.youtube.com/watch?v=3kxZIRdFBRY]
安装:
- Install that plugin into your WordPress application
- Then active the plugin
- You will get a menu of Support Genix
屏幕截图:
常见问题:
How many tickets I can manage?
There is no limitation. You can manage unlimited tickets.
Is it GDPR compliant?
Yes. All of the data will be managed in WordPress, and the user can remove personal information from the account at any time. Will there be any performance issues for WordPress? Not at all! We were cautious about it from the start. We developed the plugin with VueJS.
更新日志:
Version: 1.2.9 - Date: 25 April, 2024
- Added: Option to show or hide public tickets.
- Added: Option to allow XLSX file upload on ticket and reply.
- Added: Few more placeholders for email templates.
- Improved: Attachment preview system.
- Fixed: Few minor issues.
- Fixed: Default allowed file types issue.
- Fixed: Few minor issues.
- Enhanced: Strengthened security measures.
- Improved: User experience and interface.
- Fixed: Few minor issues.
- Tested: Compatibility with the latest version of WordPress.
- Fixed: Issue with frontend synchronization upon logging out.
- Fixed: Few minor issues.
- Added: Functionality for ticket search by custom field.
- Fixed: Few minor issues.
- Enhanced: Strengthened access permissions and nonce verifications for enhanced security.
- Tested: Ensured compatibility with the latest WordPress version.
- Enhanced: Strengthened security measures across the plugin for improved protection.
- Enhanced: Implemented file upload security enhancements, enabling the selection of specific file types for ticket and reply uploads.
- Fixed: Addressed several minor issues for smoother operation.
- Tested: Ensured compatibility with the latest WordPress version.
- Added: WPML & Polylang compatibility.
- Removed: Translation files for Arabic and Hebrew languages.
- Fixed: Multiple text domain issues.
- Fixed: Few minor issues.
- Improved: Field placeholders visibility.
- Fixed: Custom field placeholder issue.
- Fixed: Few minor issues.
- Updated: Email templates.
- Fixed: Few minor issues.
- Tested: Compatibility with the latest version of WordPress.
- Fixed: Few minor issues.
- Improved: Need reply badge visibility conditions.
- Improved: User experience.
- Fixed: Few minor issues.
- Improved: Data fetching behavior.
- Improved: Data caching behavior.
- Fixed: Few minor issues.
- Tested: Compatibility with the latest version of WordPress.
- Added: Option to disable Guest Ticket Creation.
- Fixed: Ticket log issue on status change.
- Fixed: Few minor issues.
- Improved: Conditions to automatically update ticket status.
- Fixed: Few minor issues.
- Added: Option to control other tickets sidebar in ticket details page.
- Added: Option to control ticket into sidebar in ticket details page.
- Improved: User experience.
- Fixed: Few minor issues.
- Improved: Few minor things.
- Fixed: Reply to ticket issue.
- Fixed: Few minor issues.
- Updated: Charset Collate of Database tables.
- Improved: Few minor things.
- Fixed: Few minor issues.
- Added: Field for custom field slug.
- Improved: Few minor things.
- Fixed: Few minor issues.
- Added: Default access for newly added support agent role.
- Updated: All admin forms default status.
- Updated: Email template group title.
- Fixed: Automatic ticket assign role issues.
- Improved: Few minor things.
- Fixed: Few minor issues.
- Added: Translation files for Polish language.
- Fixed: Email template edit issue in French language.
- Fixed: Ticket assign roles issues.
- Fixed: Translation issues.
- Fixed: Few minor issues.
- Added: Translation files for Turkish (Turkey) languages.
- Fixed: Minor issues.
- Added: Translation files for French (France), French (Canada), German, Spanish (Spain), Italian, Portuguese (Portugal), Portuguese (Brazil), Arabic and Hebrew languages.
- Improved: File loading conditions.
- Fixed: Translation issues.
- Fixed: Minor style issues.
- Fixed: Minor issues.
- Added: Missing texts for translation.
- Fixed: Minor conflict and style issues.
- Added: Register form disable option.
- Added: Profile image upload option feature.
- Improved: Header menu.
- Fixed: Ticket subject and category invisible issue after ticket creation.
- Fixed: Debug log time storing issue.
- Fixed: Minor style conflict and issue.
- Added: Public ticket control enable/disable option.
- Added: Preloader enable/disable option.
- Added: Reset password form & functionalities.
- Added: Assigned agent name display functionalities for ticket list item.
- Added: One click ticket delete button and functionalities.
- Improved: Login button position.
- Improved: Registration button position.
- Fixed: Unauthorized ticket access issue.
- Fixed: Custom field issue.
- Fixed: Some minor issues.
- Initial release.