Support Genix - Helpdesk & Customer Support Ticket System

Support Genix is a powerful, user-friendly help desk plugin for WordPress, designed to simplify customer support management. Manage support tickets in one place, boost productivity, and enhance customer satisfaction effortlessly with this comprehensive customer ticketing system. Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With unlimited ticket creation, custom fields, and automated notifications, you’ll never miss an important issue again. Support Genix is a great alternative to Freshdesk support Ticket system, Zendesk support, Helpscout, Clickdesk, Awesome Support, Fluent Support, etc. A few helpful links here to get started 👇 🔎 Learn More | 📄 Documentation | 📍 Roadmaps | 🚀 Explore Pro

Version: 1.4.16 - Date: 13 May, 2025

• Added: Video, audio, 3D model, medical image upload support for both ticket creation and replies.
• Improved: Overall performance and stability for smoother and more reliable operations.
• Fixed: Several minor issues to ensure enhanced functionality and better user experience.

Version: 1.4.15 - Date: 30 April, 2025

• Added: Hooks for filter ticket user query.
• Fixed: Public ticket not accessible issue.
• Fixed: Several minor issues to ensure enhanced functionality and better user experience.

Version: 1.4.13 - Date: 17 April, 2025

• Added: New permission to allow agents to view the tickets they created.
• Added: New permission to restrict agents from creating new tickets.
• Improved: Overall performance and stability for smoother and more reliable operations.
• Fixed: Envato integration issue with validating purchase keys.
• Fixed: Several minor issues to ensure enhanced functionality and better user experience.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.4.12 - Date: 16 March, 2025

• Improved: Performance and stability for smoother operations.
• Fixed: Various minor issues to ensure better functionality and reliability.

Version: 1.4.11 - Date: 06 March, 2025

• Added: Support for WordPress Multisite compatibility.
• Added: New user role permissions for more precise access control.
• Added: Setup wizard for a faster and more streamlined system setup.
• Improved: Text editor for a more user-friendly experience when creating and replying to tickets.
• Improved: Overall performance and stability for smoother and more reliable operations.
• Fixed: Several minor issues to ensure enhanced functionality and better user experience.

Version: 1.4.10 - Date: 06 February, 2025

• Added: Ability to filter tickets by multiple categories and agents.
• Improved: Overall performance and stability for smoother and more reliable operations.
• Fixed: Several minor issues to ensure enhanced functionality and better user experience.

Version: 1.4.8 - Date: 15 January, 2025

• Added: Feature to allow agents to access the support portal directly without navigating to the dashboard.
• Added: Missing translatable texts to enhance multilingual support.
• Improved: Overall performance and stability for smoother and more reliable operations.
• Fixed: Several minor issues to ensure enhanced functionality and better user experience.

Version: 1.4.7 - Date: 07 January, 2025

• Added: Feature to display the latest response intro in the ticket list.
• Added: REST API in Portal, replacing Ajax for enhanced compatibility.
• Fixed: Various minor issues to ensure better functionality and reliability.

Version: 1.4.6 - Date: 05 January, 2025

• Fixed: Ticket details page not found issue.
• Fixed: Various minor issues to ensure better functionality and reliability.

Version: 1.4.5 - Date: 05 January, 2025

• Improved: Portal UI and UX for a cleaner, faster, and more intuitive experience.
• Improved: Performance and stability for smoother operations.
• Fixed: Various minor issues to ensure better functionality and reliability.

Version: 1.4.4 - Date: 24 December, 2024

• Fixed: Issue where existing settings were not being detected.
• Fixed: Various minor issues to ensure better functionality and reliability.

Version: 1.4.0 - Date: 23 December, 2024

• Added: Agents can now manage tickets directly from the dashboard.
• Added: Bulk actions for tickets, such as assigning to agents, updating status, categorizing, moving to trash, and deleting.
• Improved: Centralized settings panel with enhanced usability and faster navigation.
• Improved: Dashboard UI and UX for a cleaner, faster, and more intuitive experience.
• Improved: Performance and stability for smoother operations.
• Improved: Compatibility with the latest PHP versions, up to 8.3.
• Fixed: Various minor issues to ensure better functionality and reliability.

Version: 1.3.17 - Date: 03 December, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.
• Fixed: Resolved text domain loading issue introduced in WordPress 6.7.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.3.16 - Date: 15 October, 2024

• Fixed: HTML special characters display issue in ticket titles.
• Fixed: Several minor issues.

Version: 1.3.15 - Date: 28 August, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.14 - Date: 19 August, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.13 - Date: 14 August, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.12 - Date: 08 August, 2024

• Fixed: Custom field visibility issue in ticket details.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.3.11 - Date: 07 July, 2024

• Improved: Asset loading functionality.
• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.10 - Date: 30 June, 2024

• Added: Feature to dynamically insert custom field values into email templates.
• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.9 - Date: 23 June, 2024

• Improved: UI for a better look and user experience.
• Fixed: Corrected time display to reflect timezone settings.
• Fixed: Several minor issues.

Version: 1.3.8 - Date: 10 June, 2024

• Added: Feature to keep ticket log separately for agent and customer.
• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.7 - Date: 05 June, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.6 - Date: 05 June, 2024

• Improved: System of ticket creation by agent.
• Improved: UI for a better look and user experience.
• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.5 - Date: 02 June, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.4 - Date: 30 May, 2024

• Improved: Various minor areas to enhance user experience and usability.
• Fixed: Several minor issues.

Version: 1.3.3 - Date: 29 May, 2024

• Added: Feature for auto-scroll to the latest responses on ticket details.
• Added: Option for enable/disable auto-scroll to the latest responses on ticket details.
• Improved: Various minor areas to enhance user experience and usability.
• Fixed: Compatibility issue with WPML & Polylang plugins.
• Fixed: Several minor issues.

Version: 1.3.2 - Date: 22 May, 2024

• Improved: Several minor areas.
• Fixed: Several minor issues.

Version: 1.3.1 - Date: 20 May, 2024

• Added: Enhanced security for access control permissions.
• Added: Increased security for encrypted content.
• Improved: UI for a better look and user experience.
• Improved: Various minor areas for better performance.
• Fixed: Several minor issues.

Version: 1.3.0 - Date: 09 May, 2024

• Improved: Few minor areas.
• Fixed: Few minor issues.

Version: 1.2.9 - Date: 25 April, 2024

• Added: Option to show or hide public tickets.
• Added: Option to allow XLSX file upload on ticket and reply.
• Added: Few more placeholders for email templates.
• Improved: Attachment preview system.
• Fixed: Few minor issues.

Version: 1.2.8 - Date: 21 April, 2024

• Fixed: Default allowed file types issue.
• Fixed: Few minor issues.

Version: 1.2.7 - Date: 15 April, 2024

• Enhanced: Strengthened security measures.
• Improved: User experience and interface.
• Fixed: Few minor issues.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.2.6 - Date: 28 March, 2024

• Fixed: Issue with frontend synchronization upon logging out.
• Fixed: Few minor issues.

Version: 1.2.5 - Date: 21 March, 2024

• Added: Functionality for ticket search by custom field.
• Fixed: Few minor issues.

Version: 1.2.4 - Date: 14 March, 2024

• Enhanced: Strengthened access permissions and nonce verifications for enhanced security.
• Tested: Ensured compatibility with the latest WordPress version.

Version: 1.2.3 - Date: 08 March, 2024

• Enhanced: Strengthened security measures across the plugin for improved protection.
• Enhanced: Implemented file upload security enhancements, enabling the selection of specific file types for ticket and reply uploads.
• Fixed: Addressed several minor issues for smoother operation.
• Tested: Ensured compatibility with the latest WordPress version.

Version: 1.2.2 - Date: 25 February, 2024

• Added: WPML & Polylang compatibility.
• Removed: Translation files for Arabic and Hebrew languages.
• Fixed: Multiple text domain issues.
• Fixed: Few minor issues.

Version: 1.2.1 - Date: 08 February, 2024

• Improved: Field placeholders visibility.
• Fixed: Custom field placeholder issue.
• Fixed: Few minor issues.

Version: 1.2.0 - Date: 15 January, 2024

• Updated: Email templates.
• Fixed: Few minor issues.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.1.9 - Date: 25 October, 2023

• Fixed: Few minor issues.

Version: 1.1.8 - Date: 16 October, 2023

• Improved: Need reply badge visibility conditions.
• Improved: User experience.
• Fixed: Few minor issues.

Version: 1.1.7 - Date: 19 September, 2023

• Improved: Data fetching behavior.
• Improved: Data caching behavior.
• Fixed: Few minor issues.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.1.6 - Date: 01 August, 2023

• Added: Option to disable Guest Ticket Creation.
• Fixed: Ticket log issue on status change.
• Fixed: Few minor issues.

Version: 1.1.5 - Date: 23 May, 2023

• Improved: Conditions to automatically update ticket status.
• Fixed: Few minor issues.

Version: 1.1.4 - Date: 07 May, 2023

• Added: Option to control other tickets sidebar in ticket details page.
• Added: Option to control ticket into sidebar in ticket details page.
• Improved: User experience.
• Fixed: Few minor issues.

Version: 1.1.3 - Date: 14 March, 2023

• Improved: Few minor things.
• Fixed: Reply to ticket issue.
• Fixed: Few minor issues.

Version: 1.1.2 - Date: 24 January, 2023

• Updated: Charset Collate of Database tables.
• Improved: Few minor things.
• Fixed: Few minor issues.

Version: 1.1.1 - Date: 05 January, 2023

• Added: Field for custom field slug.
• Improved: Few minor things.
• Fixed: Few minor issues.

Version: 1.1.0 - Date: 27 December, 2022

• Added: Default access for newly added support agent role.
• Updated: All admin forms default status.
• Updated: Email template group title.
• Fixed: Automatic ticket assign role issues.
• Improved: Few minor things.
• Fixed: Few minor issues.

Version: 1.0.9 - Date: 15 December, 2022

• Added: Translation files for Polish language.
• Fixed: Email template edit issue in French language.
• Fixed: Ticket assign roles issues.
• Fixed: Translation issues.
• Fixed: Few minor issues.

Version: 1.0.8 - Date: 27 November, 2022

• Added: Translation files for Turkish (Turkey) languages.
• Fixed: Minor issues.

Version: 1.0.7 - Date: 23 November, 2022

• Added: Translation files for French (France), French (Canada), German, Spanish (Spain), Italian, Portuguese (Portugal), Portuguese (Brazil), Arabic and Hebrew languages.
• Improved: File loading conditions.
• Fixed: Translation issues.
• Fixed: Minor style issues.

Version: 1.0.6 - Date: 14 November, 2022

• Fixed: Minor issues.

Version: 1.0.5 - Date: 12 November, 2022

• Added: Missing texts for translation.
• Fixed: Minor conflict and style issues.

Version: 1.0.4 - Date: 07 November, 2022

• Added: Register form disable option.
• Added: Profile image upload option feature.
• Improved: Header menu.
• Fixed: Ticket subject and category invisible issue after ticket creation.
• Fixed: Debug log time storing issue.
• Fixed: Minor style conflict and issue.

Version: 1.0.3 - Date: 06 October, 2022

• Added: Public ticket control enable/disable option.
• Added: Preloader enable/disable option.
• Added: Reset password form & functionalities.
• Added: Assigned agent name display functionalities for ticket list items.
• Added: One click ticket delete button and functionalities.
• Improved: Login button position.
• Improved: Registration button position.
• Fixed: Unauthorized ticket access issue.

Version: 1.0.2 - Date: 24 August, 2022

• Fixed: Custom field issue.

Version: 1.0.1 - Date: 29 June, 2022

• Fixed: Some minor issues.

Version: 1.0.0 - Date: 29 June, 2022

• Initial release.