Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
| 开发者 |
palscode
PalsCode nazmulhudadev sharifdev aslamhasib tarekht |
|---|---|
| 更新时间 | 2025年11月17日 17:43 |
| PHP版本: | 7.2 及以上 |
| WordPress版本: | 6.8 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
标签
customer support
live chat
chatbot
helpdesk
documentation
knowledge base
docs
support ticket
help center
ai assistant
ai chatbot
ai support
support automation
下载
1.4.3
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1.4.22
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1.4.29
1.0.2
1.0.7
1.3.2
1.3.3
1.4.18
1.4.23
1.4.25
1.4.33
详情介绍:
Support Genix is a powerful, AI-powered helpdesk plugin for WordPress, designed to simplify customer support management with intelligent automation. Manage support tickets in one place, boost productivity with AI-powered reply generation, create knowledge base docs with AI and enhance customer satisfaction with 24/7 automated chatbot support.
Whether you're running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With unlimited tickets, agents, and customers, plus advanced AI features, custom fields, and automated notifications, you'll never miss an important issue again.
安装:
- Install that plugin via your WordPress dashboard
- Then activate the plugin
- Access your new support center from the Support Genix menu item in your dashboard
屏幕截图:
常见问题:
Is there a limit to how many support tickets I can manage?
Absolutely not! Both the free and Pro versions support unlimited tickets. Your support capacity will never be restricted by our plugin.
Is Support Genix GDPR compliant?
Yes, 100%. All customer data is stored securely within your WordPress database with no external services required. Users maintain complete control over their personal information and can remove personal information from the account at any time.
Can I use Support Genix on multiple websites?
Yes, Support Genix has pricing plans that allow usage on multiple websites. Depending on the chosen plan (developer or agency plan), it can be used on 5 websites or up to 100 websites, respectively.
Can I customize the ticket submission form?
Absolutely! Both the free and Pro versions allow you to create custom ticket fields to collect exactly the information you need from customers.
Will Support Genix slow down my WordPress site?
Not at all! Performance was our top priority during development. Support Genix is built with React JS for both the dashboard and portal interface, ensuring the plugin remains lightweight and responsive even with thousands of tickets.
How secure is Support Genix?
Extremely secure. We follow WordPress security best practices, use proper data sanitization, and regularly audit our code for vulnerabilities. All sensitive data is properly encrypted, and access controls ensure only authorized agents can view ticket information.
更新日志:
Version: 1.4.33 - Date: 17 November, 2025
- Fixed: Minor bugs and issues to enhance functionality and user experience.
- Added: Option to set and control the auto-refresh of the ticket list for agents.
- Improved: Overall plugin performance and stability for smoother, more reliable usage.
- Fixed: Minor bugs and issues to enhance functionality and user experience.
- Added: Smart sorting for the Need Reply filter, with an option to enable or disable it.
- Added: Additional placeholders for saved replies and email templates.
- Improved: Option to disable replies on closed tickets based on system settings.
- Improved: Overall plugin performance and stability for smoother, more reliable usage.
- Fixed: Docs suggestion issue for a smoother and more user-friendly experience.
- Fixed: Minor bugs and issues to enhance functionality and user experience.
- Added: AI Chatbot to instantly answer user queries using your Knowledge Base content.
- Added: AI Writing Assistant to quickly generate Knowledge Base articles in minutes.
- Added: Knowledge Base Module to create, organize, and display help documentation within your workspace.
- Added: Feature to display Knowledge Base articles directly inside the AI Chatbot.
- Added: Style customization options for faster and easier Knowledge Base design personalization.
- Added: Knowledge Base Analytics to track engagement, content performance, search behavior, and chatbot queries.
- Added: Migration Tool to seamlessly import content from BetterDocs into the Knowledge Base.
- Added: Support Tickets Report to monitor ticket activity, response performance, and user interactions.
- Fixed: Minor bugs and issues to enhance functionality and user experience.
- Improved: Minor UI update and optimizations.
- Fixed: "Help Me Write" AI assistance not generating responses issue.
- Fixed: Minor bugs and issues to enhance functionality and user experience.
- Added: "Help Me Write" AI assistance for generating ticket replies.
- Added: Auto-assignment rules to automatically set priority for tickets.
- Improved: Overall plugin performance and stability for smoother, more reliable usage.
- Fixed: Dynamic placeholder issue in saved replies.
- Fixed: Case sensitivity issue with file extensions.
- Fixed: Minor bugs and issues to enhance functionality and user experience.
- Improved: Overall plugin performance and stability for smoother, more reliable usage.
- Fixed: Minor bugs and issues to enhance functionality and user experience.
- Added: Ticket priority system with options to set and filter by priority.
- Added: Multiple role selector support for users.
- Added: Undo feature for agents when creating replies and notes.
- Improved: Overall plugin performance and stability for smoother, more reliable usage.
- Fixed: Minor bugs and issues to enhance functionality and user experience.
- Improved: Overall plugin performance and stability for smoother, more reliable usage.
- Fixed: Minor bugs and issues to enhance functionality and user experience.
- Added: Ticket migration system to import tickets from "Fluent Support".
- Improved: Overall plugin performance and stability for smoother, more reliable usage.
- Fixed: Various minor issues to enhance functionality and user experience.
- Added: Automatic ticket assignment to the first replying agent if no agent is assigned.
- Improved: Active menu indicator for a more user-friendly interface.
- Improved: Ticket visibility functionality to ensure proper access across users.
- Improved: "Need Reply" indicator logic for more accurate ticket status tracking.
- Improved: Overall plugin performance and stability for smoother, more reliable usage.
- Fixed: Various minor issues to enhance functionality and user experience.
- Improved: Overall performance and stability for smoother and more reliable operations.
- Fixed: Several minor issues to ensure enhanced functionality and better user experience.
- Added: Category order management to easily reorder support ticket categories.
- Improved: Agent-side ticket creation flow for a smoother support experience.
- Improved: Overall performance and stability for smoother and more reliable operations.
- Fixed: Several minor issues to ensure enhanced functionality and better user experience.
- Improved: Attachment visibility system for a more user-friendly experience.
- Improved: Overall performance and stability for smoother and more reliable operations.
- Fixed: Several minor issues to ensure enhanced functionality and better user experience.
- Improved: Overall performance and stability for smoother and more reliable operations.
- Fixed: Several minor issues to enhance functionality and user experience.
- Added: Video, audio, 3D model, medical image upload support for both ticket creation and replies.
- Improved: Overall performance and stability for smoother and more reliable operations.
- Fixed: Several minor issues to enhance functionality and user experience.
- Added: Hooks for filter ticket user query.
- Fixed: Public ticket not accessible issue.
- Fixed: Several minor issues to enhance functionality and user experience.
- Added: New permission to allow agents to view the tickets they created.
- Added: New permission to restrict agents from creating new tickets.
- Improved: Overall performance and stability for smoother and more reliable operations.
- Fixed: Envato integration issue with validating purchase keys.
- Fixed: Several minor issues to enhance functionality and user experience.
- Tested: Compatibility with the latest version of WordPress.
- Improved: Performance and stability for smoother operations.
- Fixed: Various minor issues to ensure better functionality and reliability.
- Added: Support for WordPress Multisite compatibility.
- Added: New user role permissions for more precise access control.
- Added: Setup wizard for a faster and more streamlined system setup.
- Improved: Text editor for a more user-friendly experience when creating and replying to tickets.
- Improved: Overall performance and stability for smoother and more reliable operations.
- Fixed: Several minor issues to ensure enhanced functionality and better user experience.