Support Genix – Support Tickets Managing System & Helpdesk Plugin for WordPress and WooCommerce

Support Genix is a support ticket system, Support Tickets Managing System, Customer Support Ticketing, Support Ticket management, and Helpdesk Plugin for a WordPress site. Users may now create tickets and get help right from your WordPress site. Support Genix is a WordPress Support Ticket Plugin that allows users to create tickets and get help right from your WordPress site. The WordPress helpdesk plugin adds the features of a comprehensive support ticket system to your WordPress site. Support Genix is easy to use and install. It is also available in a free and premium version. Support Genix is a great way to get help from your WordPress site. Alternative to: Freshdesk support Ticket system, Zendesk support, Helpscout, Clickdesk, Awesome Support, Fluent Support. Purchase Support Genix Pro - WordPress Ticketing System Video Tutorial Watch this video tutorial and learn how about Helpdesk setup, ticketing software, or helpdesk software setup for your WordPress website. [youtube https://www.youtube.com/watch?v=3kxZIRdFBRY]

Version: 1.4.1 - Date: 23 December, 2024

• Fixed: Minor issues to ensure better functionality and reliability.

Version: 1.4.0 - Date: 23 December, 2024

• Added: Agents can now manage tickets directly from the dashboard.
• Added: Bulk actions for tickets, such as assigning to agents, updating status, categorizing, moving to trash, and deleting.
• Improved: Centralized settings panel with enhanced usability and faster navigation.
• Improved: Dashboard UI and UX for a cleaner, faster, and more intuitive experience.
• Improved: Performance and stability for smoother operations.
• Improved: Compatibility with the latest PHP versions, up to 8.3.
• Fixed: Various minor issues to ensure better functionality and reliability.

Version: 1.3.17 - Date: 03 December, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.
• Fixed: Resolved text domain loading issue introduced in WordPress 6.7.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.3.16 - Date: 15 October, 2024

• Fixed: HTML special characters display issue in ticket titles.
• Fixed: Several minor issues.

Version: 1.3.15 - Date: 28 August, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.14 - Date: 19 August, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.13 - Date: 14 August, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.12 - Date: 08 August, 2024

• Fixed: Custom field visibility issue in ticket details.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.3.11 - Date: 07 July, 2024

• Improved: Asset loading functionality.
• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.10 - Date: 30 June, 2024

• Added: Feature to dynamically insert custom field values into email templates.
• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.9 - Date: 23 June, 2024

• Improved: UI for a better look and user experience.
• Fixed: Corrected time display to reflect timezone settings.
• Fixed: Several minor issues.

Version: 1.3.8 - Date: 10 June, 2024

• Added: Feature to keep ticket log separately for agent and customer.
• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.7 - Date: 05 June, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.6 - Date: 05 June, 2024

• Improved: System of ticket creation by agent.
• Improved: UI for a better look and user experience.
• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.5 - Date: 02 June, 2024

• Improved: Various minor areas.
• Fixed: Several minor issues.

Version: 1.3.4 - Date: 30 May, 2024

• Improved: Various minor areas to enhance user experience and usability.
• Fixed: Several minor issues.

Version: 1.3.3 - Date: 29 May, 2024

• Added: Feature for auto-scroll to the latest responses on ticket details.
• Added: Option for enable/disable auto-scroll to the latest responses on ticket details.
• Improved: Various minor areas to enhance user experience and usability.
• Fixed: Compatibility issue with WPML & Polylang plugins.
• Fixed: Several minor issues.

Version: 1.3.2 - Date: 22 May, 2024

• Improved: Several minor areas.
• Fixed: Several minor issues.

Version: 1.3.1 - Date: 20 May, 2024

• Added: Enhanced security for access control permissions.
• Added: Increased security for encrypted content.
• Improved: UI for a better look and user experience.
• Improved: Various minor areas for better performance.
• Fixed: Several minor issues.

Version: 1.3.0 - Date: 09 May, 2024

• Improved: Few minor areas.
• Fixed: Few minor issues.

Version: 1.2.9 - Date: 25 April, 2024

• Added: Option to show or hide public tickets.
• Added: Option to allow XLSX file upload on ticket and reply.
• Added: Few more placeholders for email templates.
• Improved: Attachment preview system.
• Fixed: Few minor issues.

Version: 1.2.8 - Date: 21 April, 2024

• Fixed: Default allowed file types issue.
• Fixed: Few minor issues.

Version: 1.2.7 - Date: 15 April, 2024

• Enhanced: Strengthened security measures.
• Improved: User experience and interface.
• Fixed: Few minor issues.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.2.6 - Date: 28 March, 2024

• Fixed: Issue with frontend synchronization upon logging out.
• Fixed: Few minor issues.

Version: 1.2.5 - Date: 21 March, 2024

• Added: Functionality for ticket search by custom field.
• Fixed: Few minor issues.

Version: 1.2.4 - Date: 14 March, 2024

• Enhanced: Strengthened access permissions and nonce verifications for enhanced security.
• Tested: Ensured compatibility with the latest WordPress version.

Version: 1.2.3 - Date: 08 March, 2024

• Enhanced: Strengthened security measures across the plugin for improved protection.
• Enhanced: Implemented file upload security enhancements, enabling the selection of specific file types for ticket and reply uploads.
• Fixed: Addressed several minor issues for smoother operation.
• Tested: Ensured compatibility with the latest WordPress version.

Version: 1.2.2 - Date: 25 February, 2024

• Added: WPML & Polylang compatibility.
• Removed: Translation files for Arabic and Hebrew languages.
• Fixed: Multiple text domain issues.
• Fixed: Few minor issues.

Version: 1.2.1 - Date: 08 February, 2024

• Improved: Field placeholders visibility.
• Fixed: Custom field placeholder issue.
• Fixed: Few minor issues.

Version: 1.2.0 - Date: 15 January, 2024

• Updated: Email templates.
• Fixed: Few minor issues.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.1.9 - Date: 25 October, 2023

• Fixed: Few minor issues.

Version: 1.1.8 - Date: 16 October, 2023

• Improved: Need reply badge visibility conditions.
• Improved: User experience.
• Fixed: Few minor issues.

Version: 1.1.7 - Date: 19 September, 2023

• Improved: Data fetching behavior.
• Improved: Data caching behavior.
• Fixed: Few minor issues.
• Tested: Compatibility with the latest version of WordPress.

Version: 1.1.6 - Date: 01 August, 2023

• Added: Option to disable Guest Ticket Creation.
• Fixed: Ticket log issue on status change.
• Fixed: Few minor issues.

Version: 1.1.5 - Date: 23 May, 2023

• Improved: Conditions to automatically update ticket status.
• Fixed: Few minor issues.

Version: 1.1.4 - Date: 07 May, 2023

• Added: Option to control other tickets sidebar in ticket details page.
• Added: Option to control ticket into sidebar in ticket details page.
• Improved: User experience.
• Fixed: Few minor issues.

Version: 1.1.3 - Date: 14 March, 2023

• Improved: Few minor things.
• Fixed: Reply to ticket issue.
• Fixed: Few minor issues.

Version: 1.1.2 - Date: 24 January, 2023

• Updated: Charset Collate of Database tables.
• Improved: Few minor things.
• Fixed: Few minor issues.

Version: 1.1.1 - Date: 05 January, 2023

• Added: Field for custom field slug.
• Improved: Few minor things.
• Fixed: Few minor issues.

Version: 1.1.0 - Date: 27 December, 2022

• Added: Default access for newly added support agent role.
• Updated: All admin forms default status.
• Updated: Email template group title.
• Fixed: Automatic ticket assign role issues.
• Improved: Few minor things.
• Fixed: Few minor issues.

Version: 1.0.9 - Date: 15 December, 2022

• Added: Translation files for Polish language.
• Fixed: Email template edit issue in French language.
• Fixed: Ticket assign roles issues.
• Fixed: Translation issues.
• Fixed: Few minor issues.

Version: 1.0.8 - Date: 27 November, 2022

• Added: Translation files for Turkish (Turkey) languages.
• Fixed: Minor issues.

Version: 1.0.7 - Date: 23 November, 2022

• Added: Translation files for French (France), French (Canada), German, Spanish (Spain), Italian, Portuguese (Portugal), Portuguese (Brazil), Arabic and Hebrew languages.
• Improved: File loading conditions.
• Fixed: Translation issues.
• Fixed: Minor style issues.

Version: 1.0.6 - Date: 14 November, 2022

• Fixed: Minor issues.

Version: 1.0.5 - Date: 12 November, 2022

• Added: Missing texts for translation.
• Fixed: Minor conflict and style issues.

Version: 1.0.4 - Date: 07 November, 2022

• Added: Register form disable option.
• Added: Profile image upload option feature.
• Improved: Header menu.
• Fixed: Ticket subject and category invisible issue after ticket creation.
• Fixed: Debug log time storing issue.
• Fixed: Minor style conflict and issue.

Version: 1.0.3 - Date: 06 October, 2022

• Added: Public ticket control enable/disable option.
• Added: Preloader enable/disable option.
• Added: Reset password form & functionalities.
• Added: Assigned agent name display functionalities for ticket list item.
• Added: One click ticket delete button and functionalities.
• Improved: Login button position.
• Improved: Registration button position.
• Fixed: Unauthorized ticket access issue.

Version: 1.0.2 - Date: 24 August, 2022

• Fixed: Custom field issue.

Version: 1.0.1 - Date: 29 June, 2022

• Fixed: Some minor issues.

Version: 1.0.0 - Date: 29 June, 2022

• Initial release.