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Helpdesk Support Ticket System for WooCommerce

开发者 taz_bambu
更新时间 2024年11月25日 15:20
捐献地址: 去捐款
PHP版本: 5.2.4 及以上
WordPress版本: 6.7.1
版权: GPLv2 or later
版权网址: 版权信息

标签

support helpdesk ticket system helpdesk plugin support ticket

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详情介绍:

Support ticket system for WooCommerce is WordPress ticket system that integrates with your eshop adding a helpdesk trouble ticketing system in your WordPress website. Your support will be well organized, better, faster and will look way more professional. The WordPress ticket system Plugin extends WooCommerce and creates a Tab and a new Page in My Account Section where Customers can ask for Support in General or Per Order (PRO Version) . Customers will be able to track their issue from this screen but will also be notified once a response is sent. Moreover, the plugin provides a shortcode [stsw_user_tickets] where you can use in any custom page you would like to build, where Logged in users will be able to use . Ajax Ticket submission for nice UI interaction How I can benefit from it Provide Better and Faster Support to your Customers, Keep Track and increase your Revenue EXAMPLES USE AREAS BACKEND DETAILED FEATURES The WordPress ticket system plugin creates a post type for managing your customers issues. The tickets list columns are customized to include important information such as Ticket Status, Last Response Date, plus that the Tickets list can be Easily Filtered per status. Settings Page: this is the page where you can change various setting s of the plugin FRONT END DETAILED FEATURES The WordPress ticket system plugin creates a Support Section UI in My Account Page, adding a new Tab - with customizable text for title – that leads to this section where Users can view their tickets and create new. A button per Order is added - with customizable text for title – that leads to the support page. Customers can keep track on the Tickets they opened and view any new response added from the website. You can also manage the tickets from the front end and provide support directly. Along with this integrated functionality, you can use a shortcode to add the Support System to any page you have created so that any Logged in User can view and manage. GET PRO VERSION HERE [youtube https://www.youtube.com/watch?v=cI7T3cN-kH0&rel=0] PRO WordPress ticket system Plugin Features GET PRO VERSION HERE

安装:

  1. Upload the WordPress ticket system plugin files to the /wp-content/plugins directory and unzip, or install the plugin through the WordPress plugins screen directly.
  2. Activate the WordPress ticket system plugin through the 'Plugins' screen in WordPress
  3. Use the Tickets wp menu tab

屏幕截图:

  • Backend Ticket Edit Screen
  • Frontend use Support Ticket System for WooCommerce from My Account section - add a ticket
  • Frontend use Support Ticket System for WooCommerce from My Account section - respond to ticket

升级注意事项:

1.0 1.1 Check compatibility and fix localization 1.2 Check woo hpos compoatibility 1.3 fix css issues 1.4 fix query bug on Tickets section in my account page fix who sent the ticket response when from admin in tickets edit screen 1.5 fix query bug on Tickets section in my account page

常见问题:

I don't see the tickets dashboard in My Account Page - what to do?

In this case just flush your permalinks, go to Settins/Permalinks and press Save Changes.

How to use the WordPress ticket system?

Use the shortcode [stsw_user_tickets] in any page you built or guide the users to their account tab

Can I receive Email notification when a ticket is submitted?

Yes of course, you just need to enable it in the plugin's settings page.

Will the customer receive Email notification when a ticket is submitted?

Yes of course, you just need to enable it in the plugin's settings page.

Can I assign the ticket to other User ?

This is available in the PRO Version

Can the user send me attachments for the issue?

This is available in the PRO Version

Can I exchange PRIVATE notes?

This is available in the PRO Version

更新日志:

1.5 fix query bug on Tickets section in my account page 1.4 fix query bug on Tickets section in my account page fix who sent the ticket response when from admin in tickets edit screen 1.3 fix css issues 1.2 Check woo hpos compoatibility 1.1 Check compatibility and fix localization 1.0