TalaDesk

By default, nothing. TalaDesk does not collect personal data, track visitors, or contact external servers. All settings are stored in your WordPress options table. The optional click counter lives in the browser's sessionStorage only — it is never transmitted anywhere. The one exception is the optional "TalaDesk Account" tab — see the next question.

An optional integration for site owners who have a separate, paid TalaDesk SaaS account. It requires you to explicitly enter your TalaDesk domain and OAuth Client ID/Secret and click "Connect" — nothing is contacted until you do this. Once connected, the plugin contacts your TalaDesk domain to exchange your credentials for an access token and to fetch the list of available messaging sources and channels, so you can select which one this site should use. Your Client Secret is stored in your WordPress options table in plaintext, the same as every other setting on this page — protecting your database is the same responsibility as with any other WordPress credential storage. This feature has no effect on the free CTA button, which keeps working exactly as before whether or not you connect an account. If you also use WooCommerce, connecting an account unlocks the "TalaDesk Messaging" rules feature — see the next question.

An optional feature, visible under WooCommerce > TalaDesk Messaging, available once a TalaDesk Account is connected. It lets you create rules that send a TalaDesk message when a WooCommerce order changes from one status to another (e.g. "pending" to "processing"), using a template from your TalaDesk account with WooCommerce order/customer data (name, email, order number, etc.) mapped into the template's placeholders. This only fires when a rule you've configured matches an order's status change — it makes no external requests otherwise, and has no effect on any other part of the plugin.

An optional feature, off by default, that only appears once you've connected a TalaDesk account, chosen a channel, and explicitly enabled it under TalaDesk Account > Checkout Opt-In. When enabled, an unchecked "Send me order updates via WhatsApp" checkbox appears on the WooCommerce checkout page. Checking it reveals an optional WhatsApp number field, for cases where the number to message isn't the billing phone already entered (e.g. ordering for a branch but wanting updates on a personal phone) — leaving it blank just uses the billing phone. Checking the box stores a flag (and number, if given) against that order only; it makes no external request by itself. That flag is then used by "Customer"-mode TalaDesk Messaging rules (see "What is WooCommerce Order Messaging?" above) to decide whether a given order may be messaged — an order that didn't opt in is skipped, not messaged, by such rules. "Custom phone number"-mode rules are unaffected by this checkbox either way, since those were never about customer consent.

This plugin connects visitors to WhatsApp. Additional services are offered by a separate premium product at taladesk.com.

Yes — icon color, text color, and background color are all configurable from the settings page. Each has a color picker with defaults matching the WhatsApp green theme.

The button opens WhatsApp in a new tab with your pre-filled message (e.g., wa.me/27123456789?text=Hi). The message template is configured in the settings.

Yes — because TalaDesk hooks into wp_footer, it works with all page builders (Elementor, Beaver Builder, Gutenberg, etc.) and any WordPress theme.

Used purely as the free CTA button, TalaDesk makes zero external requests and sets no cookies. The optional click counter uses the browser's sessionStorage which is cleared when the tab closes. No consent banner is required for the free CTA. If you explicitly connect the optional TalaDesk Account feature, your entered credentials are sent to the domain you specify — see "What is the TalaDesk Account feature?" above.

Yes. taladesk.com offers a separate premium product with extra messaging services and analytics. It is independent of this plugin — nothing in this plugin is locked or disabled.