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Agentic Help Desk Plugin for WordPress - Live Chat, AI Chatbot & Ticketing - ThriveDesk

开发者 thrivedesk
更新时间 2026年4月22日 19:33

标签

woocommerce chatbot livechat helpdesk knowledge base customer care support ticket help center freemius surecart

下载

1.0.11 2.1.6 2.0.12 0.9.1 2.0.4 2.1.2 0.1 0.9.2 0.9.4 0.9.5 0.6.2 2.0.11 1.0.17 1.0.7 0.0.5 0.8.2 0.8.3 2.0 2.1.4 2.1.5 2.1.6.1 2.1.7 2.2.0 0.8.1 0.9.3 0.9.6 0.9.7 0.9.8 0.2 1.0.15 1.0.2 0.6 1.0.5 1.0.6 1.0.8 1.0.9 0.0.4 0.8 1.0.10 0.6.1 1.0.4 1.1.1 1.1.2 1.1.3 1.1.5 1.2.1 1.2.2 1.0.1 1.0.14 0.9.0 1.0.18 2.1.3 1.1.0 1.2.4 2.0.1 2.0.2 2.0.3 0.0.3 0.10.0 1.1.4 2.0.5 0.10.1 1.0.12 2.0.6 2.0.7 2.0.8 1.0.13 1.0.16 2.0.10 2.0.9 2.1.0 0.7 1.0.3 1.2.3 2.1.1

详情介绍:

https://youtu.be/8aN5UWMOdjg The ridiculously simple, and remarkably productive, customer support software for WordPress — a complete help desk with shared inbox, ticketing system, live chat, and AI customer support, built for WooCommerce and ecommerce businesses. ThriveDesk puts all your customer conversations in one place — email, live chat, and support tickets. Your team replies faster. Nothing gets missed. For WooCommerce stores, it goes further. Agents can view order history, check shipping status, issue refunds, and manage subscriptions — all from inside the support ticket. No tab switching. No extra plugins. Trusted by 2,000+ startups and growing businesses worldwide. Start your 7-day free trial — no credit card required. 🤔 Why WordPress Businesses Choose ThriveDesk Most help desk tools are built for big SaaS companies. WordPress support is an afterthought for them. ThriveDesk is different — we built native WordPress and WooCommerce support from day one. When a customer asks "where is my order?", your agent sees everything: order details, shipping status, payment method, and purchase history — right inside the ticket. No switching to WooCommerce admin. No copying order IDs. Just instant context. ThriveDesk is more than a WooCommerce help desk. It's a full customer support platform for WordPress — with a shared inbox, ticketing system, live chat, AI customer support, knowledge base, automation, reporting, and mobile apps. Everything in one place, without the enterprise price tag. 🛒 WooCommerce Support, Done Right - Built-In, Not Bolted On ThriveDesk's WooCommerce integration was built by our own engineers. It's not a third-party connector. That means it's fast, reliable, and built into how your team works every day. Add AI customer support, a WordPress ticketing system, and a WooCommerce help desk — and you have a complete ecommerce support setup in one tool. https://www.youtube.com/watch?v=lmajbvfY_GQ What your agents can do from inside every support ticket: No customer data is stored on ThriveDesk servers. Everything syncs via API and is cached locally. Your data stays yours. WooCommerce My Account — Embedded Support Portal With WPPortal, you can embed a full support portal inside your WooCommerce My Account page. Customers can view their tickets, read your knowledge base, and start new conversations — without leaving your store. No external links. No confusion. Granular Agent Permissions Not every agent should be able to refund orders or cancel subscriptions. ThriveDesk lets you control exactly what each agent can do. Your operations stay protected. Your team stays empowered. Works with WooCommerce Subscriptions Running a subscription store? ThriveDesk handles it natively. Agents can view subscription status, upcoming billing dates, and plan details — and modify or cancel subscriptions right from the ticket. No extra steps. ⚡ A Complete Help Desk — Not Just a WooCommerce Plugin ThriveDesk gives your support team everything they need in one clean, fast, affordable platform. 📬 Shared Inbox & Ticketing System Stop losing emails in personal inboxes. ThriveDesk's shared inbox for WordPress pulls all your support channels — email, live chat, and more — into one support ticket system. Every message becomes a trackable ticket. Nothing slips through. Key features: Each inbox is fully independent. Keep sales, billing, and technical support completely separate. 💬 Live Chat for WordPress & WooCommerce ThriveDesk's live chat widget installs on any WordPress site or WooCommerce store in minutes. No coding needed. Agents see full conversation history and customer details in the chat panel. WooCommerce stores also see the customer's order history — right there. 📚 Knowledge Base — Help Customers Help Themselves A good knowledge base reduces support tickets by up to 70%. ThriveDesk's knowledge base is fast to build and easy to keep current. What you can build: The editor makes writing fast: The search is AI-powered. It understands what a customer means, not just what they typed. Someone searching "can't log in" finds your password reset article — even if it's not titled that way. 🤖 AI Customer Support — Honest and Effective ThriveDesk's AI assistant, NEO, learns from your own knowledge base, documents, and website. It handles common questions automatically so your team can focus on harder ones. NEO can: AI Copilot helps your human agents too: We're upfront about AI performance. In the first few months, resolution rates are typically 20–45%. With a well-trained setup, ThriveDesk AI can handle up to 90% of first-tier requests. But we'll never claim AI solves everything — it supports your team, it doesn't replace them. Powered By AI, Support By Human. That's the right balance. ⚙️ Automation — Let the Routine Run Itself Set up simple rules and let ThriveDesk handle the repetitive work. No code. Just if/then logic. It's especially useful for ecommerce support — where refund requests, shipping questions, and order emails follow the same patterns every day. What you can automate: Examples your team can use today:
  1. Subject contains "refund" → tag Billing → assign to Billing team
  2. Email matches VIP list → add note → assign to senior agent
  3. No reply in 4 hours → tag Urgent → notify team lead
  4. Contact form = "Subscription" → route to Subscription team
  5. Order status email detected → tag → move to Order Updates folder
📊 Reporting — See What's Actually Happening Stop guessing. ThriveDesk's dashboards show you how your support team is doing. Four dashboards: Your CSAT score is shareable. Display it as a badge on your website to build trust with new customers. 🔌 SmartApp — Bring Your Own Data Every business has unique data. SmartApp is a no-code drag-and-drop builder that connects ThriveDesk to any external API. Pull in CRM records, subscription data, billing history — whatever your agents need — right into the ticket view. No more switching tools. 📱 Mobile Apps — Support from Anywhere iOS App (v2.0): Android App: 🔗 Integrations Built for WordPress ThriveDesk connects with the tools WordPress and WooCommerce businesses already use. E-Commerce & Payments Developer Integrations 🔒 The WordPress Plugin — Fast, Lightweight, GDPR-Ready The ThriveDesk plugin is small and fast. It adds no extra database queries and won't slow down your site. Setup takes under 5 minutes. What's included: Works with any WordPress theme. No page builder required. 🚚 Free Migration — Switching Is Easy Already on Zendesk or Help Scout? We'll move everything over for free. Zero data loss. Our team handles it. No extra charge. 💬 What ThriveDesk Customers Say
"Many businesses think only big companies offer premium support tools. We found ThriveDesk and it's been a game changer." — Mohammad Zannatun Nime, Support Executive, Themesgrove Switched from Help Scout. Saved $4,200 per year. "We needed to serve our premium customers first. ThriveDesk made that possible." — Mehedi Hasan, CEO, Themefisher Switched from Zendesk. Increased sales with customer prioritization.
❓ Frequently Asked Questions Does ThriveDesk slow down my WordPress site? No. The plugin is lightweight — no extra database queries, no render-blocking scripts. Your site speed stays the same. Does ThriveDesk store WooCommerce customer data? No. WooCommerce data syncs via API and is cached locally. It's never stored permanently on ThriveDesk servers. Can I manage WooCommerce subscriptions from ThriveDesk? Yes. Agents can view subscription status, billing dates, and plan details — and modify or cancel subscriptions right from the ticket. Can I embed a support portal in my WooCommerce My Account page? Yes. WPPortal adds a full support portal — ticket history, knowledge base, and new ticket form — to any WordPress page. No coding needed. Can I use ThriveDesk with Easy Digital Downloads? Yes. ThriveDesk shows EDD purchase history in real-time inside every ticket. Your agents know what the customer bought before they reply. What happens to my data when I migrate from Help Scout or Zendesk? Nothing is lost. All conversations, contacts, and ticket history are fully preserved. Migration is free and our team handles it. Does ThriveDesk work with other tools? Yes. ThriveDesk connects with Stripe, Paddle, SureCart, Freemius, EDD, and GitHub. Plus plan and above includes full API and webhook access. How does the AI work? NEO is trained on your knowledge base, documents, and website. It can auto-reply, suggest drafts, and classify tickets. New content takes effect instantly — no delay. What is the realistic AI resolution rate? In the first months: 20–45%. Fully trained, ThriveDesk AI can handle up to 90% of first-tier requests. Deflected by AI is not the same as resolved by AI — and we'll always be honest about that. Is ThriveDesk GDPR-compliant? Yes. The plugin uses nonce verification and secure form handling. ThriveDesk is GDPR-ready. Do you offer a free trial? Yes — 7 days, no credit card required. Can I test the AI before going live? Yes. The AI Playground lets you test NEO's replies and refine them before turning on auto-reply for customers. Does ThriveDesk work with my WordPress theme? Yes. ThriveDesk works with any theme that follows WordPress standards. No page builder needed. What is the best help desk plugin for WordPress? ThriveDesk is built specifically for WordPress and WooCommerce — not ported from a generic tool. It combines a shared inbox, ticketing system, live chat, AI support, and a knowledge base in one plugin. For WooCommerce stores, it's the only help desk with native order management, refunds, and subscriptions built directly into the ticket view. Can I use ThriveDesk as a ticketing system? Yes. Every email, live chat, or contact form creates a trackable support ticket. Agents can assign, tag, prioritize, snooze, and resolve tickets. Automation routes them to the right team automatically. Does ThriveDesk support email ticketing? Yes. Connect your support email and every message becomes a ticket in your shared inbox. Canned responses speed up replies. Automation handles routing. No manual forwarding needed. Is ThriveDesk a good Zendesk alternative for WordPress? Yes — and it's 45% cheaper. Migration from Zendesk is free and preserves everything. ThriveDesk is built for WordPress and WooCommerce, so you get ecommerce features that Zendesk can't match without expensive add-ons. Is ThriveDesk a Help Scout alternative? Yes. Customers save up to $4,200 per year switching from Help Scout. Migration is free. ThriveDesk includes WooCommerce integration, AI support, live chat, and a knowledge base — at a lower price. Does ThriveDesk work with Easy Digital Downloads? Yes. ThriveDesk shows each customer's EDD purchase history — products, licenses, order dates — in real-time inside every ticket. Can I use ThriveDesk without WooCommerce? Absolutely. ThriveDesk works great for SaaS, digital downloads, membership sites, and agencies. WooCommerce is an integration — not a requirement. How many agents can use ThriveDesk? Starter supports up to 4 agents. Plus supports up to 10. Enterprise supports unlimited agents. Does ThriveDesk have a mobile app? Yes — iOS and Android apps are available. Agents can manage tickets, reply to customers, and handle live chat from anywhere. What support do you offer? Real human support from a team that uses ThriveDesk themselves. Plus and Enterprise plans include priority support. All plans include access to our knowledge base. 🛡️ Privacy and Security 🚀 Installation
  1. Install ThriveDesk from the WordPress plugin directory or upload the ZIP to /wp-content/plugins/.
  2. Activate it from the Plugins menu in WordPress.
  3. Go to Settings → ThriveDesk and connect your ThriveDesk account.
  4. Set up your inbox, enable live chat, and add WPPortal to any page using the shortcode.
  5. To connect WooCommerce: go to ThriveDesk → Integrations → WooCommerce.
Setup takes under 5 minutes. No coding required. ThriveDesk — The ridiculously simple, and remarkably productive, customer support platform. Built for WordPress. Loved by WooCommerce stores.

更新日志:

2.2.0 2026-04-22 - version 2.2.0 2.1.7 2.1.6 2.1.5 2.1.4 2.1.3 2.1.2 2.1.1 2.1.0 2.0.12 2.0.11 2.0.10 2.0.9 2.0.8 2.0.7 2.0.6 2.0.5 2.0.4 2.0.3 2.0.2 2.0.1 2.0 1.2.4 1.2.3 1.2.2 1.2.1 1.2 1.1.4 1.1.3 1.1.2 1.1.1 1.0.18 1.0.17 1.0.16 1.0.15 1.0.14 1.0.13 1.0.12 1.0.11 1.0.10 1.0.9 1.0.8 1.0.7 1.0.6 1.0.5 1.0.4 1.0.3 1.0.2 1.0.1 1.0.0 0.10.1 0.10.0 0.9.8 0.9.7 0.9.6 0.9.5 0.9.4 0.9.3 0.9.2 0.9.1 0.9.0 0.8.3 0.8.0 0.7.0 0.6.2 0.6 0.0.5 0.0.4 0.0.3 0.0.1