开发者 | smartcat |
---|---|
更新时间 | 2018年12月12日 03:49 |
捐献地址: | 去捐款 |
PHP版本: | 5.5 及以上 |
WordPress版本: | 5.0.0 |
版权: | GPLv2 or later |
uCare automatically creates a page called Support. You can access the help desk by going to yourwebsite.com/support. You can find this page in your page list.
uCare includes tools that integrate with WordPress's GDPR compliance tools. Your users can request to have an export of their information, or to be deleted. Additionally, uCare allows you to enforce terms of service, which must be accepted before users can register.
uCare documentation [can be accessed by clicking here] (https://ucaresupport.com/documentation/) We are constantly adding documentation to this plugin.
Yes! You can simply add [support-login]
to any page or post to display a login form in your theme. If you're viewing this page while you're logged in, you will see a link that takes you to the help desk page.
Yes, uCare is programmed to work right away with WordPress default user roles, as well as WooCommerce and Easy Digital Downloads. This allows you to restrict access to the support system only to your customers, or leave it open for anyone to register. Your choice!
Adding agents is as simple as creating a new user in WordPress from Users - Add New. You can select one of the user roles Support Agent or Support Admin. [Click here for more details on this] (https://ucaresupport.com/kb/user-roles-capabilities/)
The plugin comes with a reporting tool built right into your WordPress dashboard. This tool allows you to view how many tickets your support system receives daily/weekly/monthly or within a custom date range. The reporting also allows you to see your agent's productivity as well as who is solving the most tickets.
Yes! Email Piping is an add-on that you can purchase. This allows you to integrate your mailbox with the helpdesk, so that emails are automatically created as tickets.
Yes, uCare is built with a notification system and templates for your customers and agents. Each notification can be customized fully from the Email Templates tab.