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uCare - Support Ticket System & HelpDesk

开发者 smartcat
更新时间 2018年12月12日 03:49
捐献地址: 去捐款
PHP版本: 5.5 及以上
WordPress版本: 5.0.0
版权: GPLv2 or later

标签

customer service support help desk help zendesk helpdesk ticket tech agent desk support ticket technical

下载

1.0.0 1.0.1 1.1.0 1.1.1 1.1.2 1.2.0 1.2.1 1.3.0 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.4.0 1.4.1 1.4.2 1.5.0 1.5.1 1.5.2 1.5.3 1.6.0 1.7.0 1.7.1 1.7.2

详情介绍:

Full-Featured WordPress Helpdesk / Support Ticket System Plugin Live demo Demo username: demoagent Demo password: demoagent uCare is the ultimate WordPress plugin to create a fully-featured support ticket help desk system for your business. It is integrated with WooCommerce and Easy Digital Downloads. With unique user roles for your support admins, agents and customers, you can provide your customers with a unique and impressive support experience which is aimed at increasing customser satisfaction. uCare allows you to work on customer support from a beautiful and user-friendly interface. You can view, manage and comment on tickets, as well as update ticket status directly from the WordPress dashboard. Additionally, you and the support agents will be able to use the beautifully designed page to work on tickets. This plugin creates it's own page that runs completely separate from your theme, meaning this is the only plugin that has zero impact on your site speed, as none of the assets get loaded to your site, unless the user is on the help desk page. It also uses a tabbed-system for viewing tickets. Meaning, you can open multiple tickets and work on them at the same time. The front-end is fully using Ajax, no loading, everything updates while you're on the page. The frontend app is fully responsive, and is coded in a way to use as little resource as possible, ensuring it always runs super fast. Features Translation The plugin lists all translatable strings in /i18n/languages/ucare.pot file allowing you to translate the plugin into your language. The following translations are currently bundled: To translate the plugin, Contact us

安装:

  1. Download the plugin, then upload the zipped file to your site from the WordPress dashboard plugin uploader menu
  2. OR - Upload the unpacked folder folder via FTP into /wp-content/plugins

屏幕截图:

  • Help desk dashboard ( Ticket list )
  • Create ticket view
  • Single ticket view
  • Automated email notifications

常见问题:

How do I access the support system ?

uCare automatically creates a page called Support. You can access the help desk by going to yourwebsite.com/support. You can find this page in your page list.

How does uCare handle GDPR ?

uCare includes tools that integrate with WordPress's GDPR compliance tools. Your users can request to have an export of their information, or to be deleted. Additionally, uCare allows you to enforce terms of service, which must be accepted before users can register.

Where is the plugin documentation ?

uCare documentation [can be accessed by clicking here] (https://ucaresupport.com/documentation/) We are constantly adding documentation to this plugin.

Is there a shortcode for the login form that I can include on my theme

Yes! You can simply add [support-login] to any page or post to display a login form in your theme. If you're viewing this page while you're logged in, you will see a link that takes you to the help desk page.

Does uCare work with WordPress user roles ?

Yes, uCare is programmed to work right away with WordPress default user roles, as well as WooCommerce and Easy Digital Downloads. This allows you to restrict access to the support system only to your customers, or leave it open for anyone to register. Your choice!

How can I add agents to my support system ?

Adding agents is as simple as creating a new user in WordPress from Users - Add New. You can select one of the user roles Support Agent or Support Admin. [Click here for more details on this] (https://ucaresupport.com/kb/user-roles-capabilities/)

What type of reporting is available with uCare ?

The plugin comes with a reporting tool built right into your WordPress dashboard. This tool allows you to view how many tickets your support system receives daily/weekly/monthly or within a custom date range. The reporting also allows you to see your agent's productivity as well as who is solving the most tickets.

Does this plugin support Email Piping ?

Yes! Email Piping is an add-on that you can purchase. This allows you to integrate your mailbox with the helpdesk, so that emails are automatically created as tickets.

Does this plugin have notifications for users and agents ?

Yes, uCare is built with a notification system and templates for your customers and agents. Each notification can be customized fully from the Email Templates tab.

更新日志:

1.7.1 1.7.0 1.6.0 1.5.3 1.5.2 1.5.1 1.5.0 1.4.2 1.4.1 1.4.0 1.3.5 1.3.4 1.3.3 1.3.2 1.3.1 1.3.0 1.2.1 1.2.0 1.1.2 1.1.1 1.1.0