työ. by vaivatta. -- WordPress 插件

开发者	vaivatta
更新时间	2026年7月13日 13:53
PHP版本:	7.4 及以上
WordPress版本:	7.0
版权:	GPLv2 or later
版权网址:	版权信息

työ. by vaivatta. adds a chat widget to your site so visitors can start a conversation any time. What makes työ different: no message reaches a customer without a person reviewing and approving it first. The AI drafts a suggested reply; your team decides whether to send it, edit it, or ignore it. How it works

A visitor types a message in the widget on your site.
työ's AI drafts a suggested reply based on your workspace knowledge base.
Your team sees the draft in the työ dashboard, edits if needed, and clicks Send.
Only then does the reply reach the visitor.

Nothing is sent automatically. There is no "bot" that replies on your behalf without your approval. Key features

AI-assisted drafts — save time without sacrificing quality or accuracy.
Human-in-the-loop — every outgoing message is reviewed and sent by a real person.
EU data residency — visitor messages and AI processing stay within the European Union.
English & Finnish — the widget and dashboard support both languages out of the box.
Simple setup — paste your workspace ID or use one-click Connect to link your työ workspace.
Free to start — works on the free tier; optional paid plans unlock higher volumes and features.
Minimized launcher — the widget loads as a small chat bubble and opens on click (new default; the always-open mode remains available in settings).
Inline contact form — the [vaivatta_form] shortcode embeds a quote-request form anywhere on your site; submissions arrive as normal conversations for your team.
Native lead form connector — the [vaivatta_lead_form] shortcode (or any form you build yourself) posts leads straight into työ. No iframe, so your own theme styles it.

EU data residency All visitor data, conversation history, and AI processing are handled on EU-hosted infrastructure. vaivatta does not transfer personal data outside the European Union. Requirements

A työ account (free at vaivatta.fi).
Your työ workspace ID (found in your dashboard under the customer chat link).

Is työ free?

Yes — työ has a free tier, so you can start at no cost. The optional paid plans, Team (€39/month) and Front Desk (€89/month), unlock higher conversation volumes and additional team members. Payment is handled entirely by vaivatta; the plugin never processes payments.

Do replies send automatically?

No. työ never sends a reply to a visitor without a team member reviewing and approving it first. The AI drafts a suggested reply; a person on your team decides to send it, edit it, or discard it. This is a core design principle, not a setting.

Does työ store visitor messages?

Visitor messages are transmitted to and stored by the työ service (EU-hosted) so your team can review and respond to them. See the vaivatta Privacy Policy at https://tyo.vaivatta.fi/privacy for full details.

Where is visitor data stored?

All data — including visitor messages, conversation history, and AI processing — stays within EU-hosted infrastructure. vaivatta does not transfer personal data outside the European Union.

What languages does the widget support?

The widget supports English and Finnish. The language can be set to match your site's language automatically, or fixed to English or Finnish in the plugin settings.

How do I embed the contact form?

Add the shortcode [vaivatta_form] to any page or post. Optional attributes: extra_label adds one extra field with your label (e.g. [vaivatta_form extra_label="Rekisterinumero"]), lang fixes the language (fi or en), and height sets the iframe height in pixels. Your page provides the heading around the form.

Connect your own form

Any form on your site can post directly to työ's lead connector: hand-built, or produced by a page builder or another forms plugin. You don't need the [vaivatta_lead_form] shortcode for this. Point the form's action at admin-post.php in your WordPress install and include these fields:

action — required, must be vaivatta_lead.
vaivatta_name — required, the visitor's name.
vaivatta_phone — required, the visitor's phone number.
vaivatta_email — optional, the visitor's email address.
vaivatta_message — optional, a free-text message.
vaivatta_extra[Label] — optional, up to 10 extra fields; use your own label as the array key, e.g. vaivatta_extra[Rekisterinumero].
vaivatta_hp — honeypot field; leave it empty (and hidden from real visitors) so genuine submissions aren't mistaken for spam.
vaivatta_redirect — optional, a same-site URL to send the visitor back to after submitting.
vaivatta_lang — optional, fi or en; defaults to your site's language.

The connector sanitizes the fields and forwards the submission to työ as a lead. No JavaScript or plugin markup is required on your form. One ceiling to know about: the platform accepts up to 5 lead submissions per minute per server IP, shared across every site sending from that IP, so bursts beyond that rate are rejected. Keep that in mind if you script or load-test submissions.

What is the [vaivatta_lead_form] shortcode?

[vaivatta_lead_form] renders a plain HTML lead form that posts through the connector described above. There is no iframe, so your theme's own CSS styles it directly. Optional attributes: extra_label adds one extra field with your label (e.g. [vaivatta_lead_form extra_label="Rekisterinumero"]), lang fixes the language (fi or en), show_message set to 0 hides the message textarea, and redirect sets a same-site URL to return the visitor to after submitting.

työ. by vaivatta.

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