W3S EU Withdrawal Request for WooCommerce
| 开发者 | w3specialists |
|---|---|
| 更新时间 | 2026年8月10日 19:43 |
| PHP版本: | 7.4 及以上 |
| WordPress版本: | 7.0 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
Implements the withdrawal ("cancellation") function required by Directive (EU) 2023/2673, on top of the consumer right of withdrawal in Directive 2011/83/EU: 14 calendar days from receipt, a guest-accessible withdrawal form, and a complete admin workflow.
- Guest-accessible public form — order number + email or phone lookup (rate-limited; orders of registered customers also match their account email), line items shown with thumbnail / SKU / variation attributes, EU Annex I.B fields, an optional reason, a refund IBAN asked only on bank-transfer orders (stored encrypted, masked in the UI), a two-step confirmation, an acknowledgment email to the customer (durable medium), a merchant notification (with configurable recipients) and an order note.
- My Account — a "Withdrawal / Order Cancellation" action on eligible orders opens the pre-filled withdrawal form.
- Admin panel — a list of all requests with status / type / date filters; an approve / reject / close workflow with order notes and status-specific customer emails (accepted / rejected / completed); an optional decision reasoning that is stored, shown to the customer and available in emails via
{admin_reason}; a CSV export honoring the active filters (masked IBANs); custom order statuses "Withdrawal requested" / "Withdrawal completed"; refunds via the native WooCommerce refund UI. - Configurable withdrawal window — start point is the completion date (falling back to paid, then created) or the order creation date.
- Configurable eligible statuses — the withdrawal action appears only on the order statuses you choose (Completed by default).
- Emails with product tables — the
{items_table}placeholder renders thumbnails + SKU in WooCommerce-styled emails;{items}stays plain text. - Styling — a Styling tab sets the colours of the form's submit button (background / text and their hover state) with a colour picker and a live preview, so the form matches your theme.
- Requests stored in dedicated custom tables (dbDelta), not post meta.
- English source, translation-ready — every string uses the
w3s-eu-withdrawal-request-for-woocommercetext domain and ships with an up-to-date.pottemplate; locales are served by translate.wordpress.org. - HPOS-compatible — declares
custom_order_tablescompatibility and uses the WooCommerce order CRUD exclusively. - Privacy tools — a personal-data exporter and eraser for stored request data.
AUTH salts; rotating the salts makes previously stored IBANs unreadable.
Pro edition
The Pro edition adds a product exclusion engine for made-to-order / personalised goods (Article 16(c) of Directive 2011/83/EU):
- exclusion rules by attribute / brand / category / tag or by individual product ID (parent categories cascade to their children);
- a per-product "Exclude from withdrawal" checkbox on the product edit screen;
- a checkout consent gate that appears only when the cart contains an excluded item, blocks checkout (classic and block / Store API) until the customer accepts, and stores proof of consent on the order (UTC timestamp, the exact text and a SHA-256 hash);
- excluded-item handling on the withdrawal form and multilingual (WPML / Polylang) term and product coverage.
安装:
- Upload the
w3s-eu-withdrawal-request-for-woocommercefolder to/wp-content/plugins/, or install it from Plugins → Add New. - Activate the plugin. A public page "Withdrawal Form" containing the
[w3s_eu_withdrawal_request_form]shortcode is created automatically. - Review W3Specialists → EU Withdrawal Request (general options, texts, emails). The requests list lives under WooCommerce → Withdrawals.
- On multilingual sites (WPML / Polylang), translate the form page; admin-entered texts and emails are registered for translation via
wpml-config.xml.
屏幕截图:
常见问题:
Does this plugin exclude made-to-order products from the right of withdrawal?
Excluding made-to-order / personalised products (Article 16(c) of Directive 2011/83/EU) is a feature of the Pro edition. The free edition treats every product as covered by the right of withdrawal. See the "Exclusion (PRO Feature)" tab on the settings screen, or contact sales@w3specialists.com.
Is the withdrawal form accessible without an account?
Yes. Customers look up their order by its order number and their email or phone; registered customers can also use their account email. Lookups are rate-limited.
Can I change the colours of the withdrawal form?
Yes. W3Specialists → EU Withdrawal Request → Styling sets the submit button's background and text colour and their hover state, as a hex code or an rgb / rgba value, with a live preview. Everything else can be styled from your theme's custom CSS — the form markup uses w3s-ewr- prefixed classes, and the templates can be overridden in {theme}/w3s-eu-withdrawal-request-for-woocommerce/.
Is it compatible with HPOS (High-Performance Order Storage)?
Yes. The plugin declares custom_order_tables compatibility and uses the WooCommerce order CRUD exclusively.
In which languages is it available?
The source language is English. Translations are served by translate.wordpress.org and install automatically — a Greek translation is available there. You can contribute your own language at https://translate.wordpress.org/projects/wp-plugins/w3s-eu-withdrawal-request-for-woocommerce/, or by translating the bundled languages/w3s-eu-withdrawal-request-for-woocommerce.pot template.
更新日志:
Entries are prefixed with the type of change: Add (new feature), Fix (bug fix), Update (compatibility or content update), Tweak (small behaviour or UI change) and Dev (developer-facing change).
1.1.0 2026-08-10
- Add - Styling tab: the colours of the withdrawal form's submit button — background, text and their hover state — are now editable, with a colour picker, hex / rgb(a) input and a live preview.
- Add - The order-lookup hint on the public form ("Enter the order number and the email or phone you used at purchase…") is now an editable text under Texts → Order lookup hint, translatable via WPML / Polylang.
- Update - Compatibility with WooCommerce 11.0: verified against the 11.0 developer advisories. Declared "WC tested up to: 11.0".
- Dev - New settings keys
button_bg,button_text,button_bg_hoverandbutton_text_hover, whitelisted to hex / rgb(a) and printed withwp_add_inline_style. They match the Pro edition's keys, so colours carry over on an upgrade. - Dev - New text key
lookup_intro, registered for WPML inwpml-config.xml. Themes overridingform-lookup.phpreceive it as$lookup_intro. - Fix - Corrected the readme: translations are served by translate.wordpress.org, not bundled in the plugin. The
.pottemplate ships and is up to date.
- Add - Guest-accessible withdrawal form ([w3s_eu_withdrawal_request_form]) with order number + email or phone lookup, rate limiting, EU Annex I.B fields and a two-step confirmation.
- Add - "Withdrawal / Order Cancellation" action on eligible orders in My Account.
- Add - Admin request management: status / type / date filters, an approve / reject / close workflow with order notes, decision reasoning shown to the customer, and a CSV export honouring the active filters.
- Add - Custom order statuses "Withdrawal requested" and "Withdrawal completed", with refunds handled by the native WooCommerce refund UI.
- Add - Configurable withdrawal window, eligible order statuses and store-notification recipients.
- Add - Customer acknowledgment (durable medium), store notification and status-change emails, sent through the WooCommerce mailer with a
{items_table}product table. - Add - Refund IBAN asked only on bank-transfer orders, stored encrypted and masked in the UI.
- Add - Personal-data exporter and eraser for stored request data.
- Dev - Requests stored in dedicated custom tables (dbDelta), not post meta; HPOS (
custom_order_tables) compatibility declared and the WooCommerce order CRUD used exclusively.