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WebExpertDev AI Customer Support Assistant

开发者 webexpertdev
更新时间 2026年6月1日 08:01
PHP版本: 7.4 及以上
WordPress版本: 7.0
版权: GPLv2 or later
版权网址: 版权信息

标签

customer support woocommerce ai automation openapi

下载

0.1.0

详情介绍:

WebExpertDev AI Customer Support Assistant for stores using WooCommerce exposes lightweight, token-protected REST/OpenAPI tools that compatible AI support platforms can use for customer-safe product and order support. It is not a chatbot and does not include an AI model. It provides WooCommerce OpenAPI tools, setup assets, generated instructions, and admin configuration screens for stores that connect those tools to a compatible chat or AI assistant platform. Tawk.to compatibility wording: this plugin is Tawk.to Ready today and works with Tawk.to AI Assist compatible OpenAPI setup. It is also OpenAPI-compatible by design for AI assistants that support OpenAPI tool calling, HTTPS REST endpoints, and bearer authentication. Disclaimer: This plugin is not affiliated with, endorsed by, or sponsored by Tawk.to. All third-party trademarks belong to their owners. No external AI API calls, remote services, external trackers, account code, cart links, autoship actions, or write actions are included in the Free scope.

安装:

  1. Upload the plugin folder to /wp-content/plugins/webexpertdev-ai-customer-support-assistant/.
  2. Activate the plugin in WordPress.
  3. Go to WebExpertDev AI Customer Support Assistant in the WordPress admin menu.
  4. Generate an API token and copy it immediately.
  5. Configure product, order, tracking, and status mapping settings.
  6. Add the Schema/OpenAPI URL and API Base URL to Tawk.to AI Assist or another compatible OpenAPI AI assistant setup.
  7. Add the Authorization key and Bearer token value.
  8. Copy the generated prompt, knowledge block, and test questions.
  9. Run the setup checklist before enabling live customer use.
Correct OpenAPI setup values: Do not use only your website homepage URL as the API Base URL. https://example.com is incomplete; the Base URL must include /wp-json/wc-ai-support/v1. Tawk widget installation is optional. Missing widget detection does not mean the API tools are broken. AI Assist setup is manual copy/paste; the plugin provides generated assets and validation checks, but it does not call Tawk.to APIs. For non-Tawk platforms, see docs/generic-openapi-setup.md. The target platform must support OpenAPI import/tool calling, HTTPS REST calls, and Authorization bearer headers or an equivalent protected header format.

屏幕截图:

  • API & Security screen showing token generation status, Authorization bearer header helper, OpenAPI setup URLs, endpoint quick links, rate/security guidance, and token safety notes.
  • Product Tools screen showing Free product-search and availability settings, optional token requirement, price/stock display controls, max results, cache TTL, brand taxonomy, and OpenAPI product operations.
  • Order Tools screen showing verified order-status behavior, order number plus billing email or ZIP verification, customer-safe returned fields, and privacy boundaries.

常见问题:

Is this a Tawk.to plugin?

No. This plugin is not affiliated with, endorsed by, or sponsored by Tawk.to.

Does the Tawk widget have to be installed?

No. The widget is optional and separate from AI Assist tool connectivity. If the setup page says the widget is not detected, the REST API tools can still work.

Does it call an AI provider?

No. It exposes safe tools and setup text for compatible chat platforms. It does not call external AI APIs.

Can I use it with another OpenAPI-compatible AI assistant?

Possibly, if that platform supports OpenAPI import or tool calling, HTTPS REST endpoints, and bearer authentication or equivalent protected headers. Platform behavior varies, so test before production use. This plugin does not claim support for every AI platform.

Can it process refunds or cancellations?

No. The generated instructions route refunds, cancellations, claims, payment changes, address changes, and product changes to support.

Does the plugin include stock quantities?

No. The plugin returns customer-safe stock status only.

Is this plugin a chatbot?

No. It provides secure WooCommerce support tools and setup assets for compatible AI platforms. It does not provide an AI model, chatbot service, or hosted support desk by itself.

更新日志:

0.1.0