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Website Guy Order Messaging for WooCommerce

开发者 gwame
更新时间 2026年6月28日 03:31
PHP版本: 7.4 及以上
WordPress版本: 7.0
版权: GPLv2 or later
版权网址: 版权信息

标签

customer support woocommerce helpdesk support tickets order messaging

下载

0.2.1

详情介绍:

Order Messaging for WooCommerce by Website Guy gives your customers a simple way to contact you about a specific order, while keeping every conversation organised inside WooCommerce. Customers can start a conversation directly from My Account → Orders, while staff reply from the WooCommerce order screen. Every message stays attached to the order, making it easy to track delivery questions, order changes and post-purchase support. Instead of juggling emails, support tickets and phone calls, all communication remains linked to the order it relates to. Notification emails simply alert customers that there's a new message and direct them back to their account to continue the conversation, ensuring everything stays organised in one place. This plugin is ideal for stores that want a lightweight alternative to a full helpdesk for order-related customer support. It solves a common problem without introducing another platform for your staff or customers to learn. Built from real-world experience managing a busy retail and ecommerce operation, this plugin focuses on solving genuine day-to-day pain points with a clean, familiar WooCommerce experience.

安装:

  1. Upload the plugin ZIP via Plugins → Add New → Upload Plugin, or copy the plugin folder into /wp-content/plugins/.
  2. Activate the plugin.
  3. Go to WooCommerce → Order Messaging to configure your settings.
  4. If the customer messaging page does not open correctly, visit Settings → Permalinks and click Save Changes once.
Messaging will automatically become available for eligible logged-in customer orders.

常见问题:

Does this work for guest orders?

No. This version is designed for logged-in customers using the WooCommerce My Account area.

Does it replace WooCommerce order notes?

No. Messages are stored using WooCommerce customer-visible order notes, providing excellent compatibility while presenting them in a cleaner conversation interface.

Can staff reply from the order screen?

Yes. A dedicated Order Messaging panel is added to the WooCommerce order edit screen.

Can I notify multiple staff email addresses?

Yes. Simply enter multiple email addresses, separated by commas, in the plugin settings.

Can customers reply directly to notification emails?

No. Notification emails direct customers back to their account so the full conversation remains attached to the order.

Can I customise the sender email address?

Yes. You can configure both the sender name and sender email address. Using an email address from your own domain (for example, support@yourstore.com) is recommended.

Does the PDF invoice support link require another plugin?

Yes. This feature integrates with PDF Invoices & Packing Slips for WooCommerce by WP Overnight.

更新日志:

0.2.1 0.2.0 0.1.1 0.1.0