CartBounty - Save and recover abandoned carts for WooCommerce

As soon as a product is added to the cart, it is visible to the store administrator in CartBounty abandoned carts. The cart remains anonymous until the user provides contact information from one of the following sources:

• Exit Intent popup or Early capture tools
• WooCommerce Checkout form
• The user's account if they are logged in
• Web push notification permission

To be considered abandoned, a shopping cart must remain inactive for a period of 60 minutes after the last user activity. If you see a "shopping" status in the CartBounty abandoned cart status column, it means the user is still actively shopping and has not yet abandoned their cart. Notifications or reminders will only be sent out after the shopping cart is abandoned and the "shopping" status has been removed.

Example. If you've configured your first abandoned cart recovery email, text message or Push notification to be sent after 5 minutes, the user will receive it approximately 65 minutes later (i.e., 60 minutes after the cart is abandoned, plus 5 minutes for the configured delay).

Once the cart is abandoned, an automated reminder or a series of multiple reminders over a period can be sent out to the user to remind about items in the shopping cart. The free version of CartBounty offers a basic solution for sending abandoned cart recovery emails using default WordPress mail server. This recovery option works well if you have a small to medium number of abandoned carts. Upgrade to CartBounty Pro to setup and send automated abandoned cart recovery Push notifications, emails and SMS text messages using ActiveCampaign, GetResponse, MailChimp or BulkGate.

Carts that cannot be identified are classified as anonymous since the visitor has not provided any contact information. In this scenario, the user has added one or multiple items to the cart but has not provided any contact information that can later be used to recover it. Perhaps you are curious as to why someone would want to save them? Here are a couple of reasons: To keep track of live shopping cart activity and get a better understanding of what's happening in your store. To identify the most popular products that are being added to carts. To gather information about the potential revenue from abandoned carts. CartBounty settings allow you to disable anonymous carts or allow them only from specific countries.

Exit Intent technology is a smart way of monitoring user behavior, including mouse movements, scroll speed, and direction, to determine when a user is about to leave the website. When this behavior is detected, a popup appears to engage the user. The purpose of the Exit Intent popup is to motivate the user to complete their purchase or provide their contact information which later can be used for abandoned cart recovery. Learn more about Exit Intent Technology and the principles of Mobile Exit Intent popup.

The public-facing components of CartBounty, such as the Exit Intent popup and WordPress recovery emails, can be easily customized using the plugin's settings. However, if you need more advanced customization options, you can use the pre-built CartBounty templates or take advantage of the available actions and filters. You will find all available template files inside /plugins/woo-save-abandoned-carts-pro/templates folder. When you open these files, you will notice they all contain hooks that allow you to add, edit or remove content without the need to edit template files themselves. This method protects against plugin upgrade issues, as the template files can be left completely untouched. Please copy the template file you require to your active theme to keep your customization intact after plugin updates. You can copy them to either one of these locations:

• your_theme_name/templates/emails/cartbounty-email-light.php
• your_theme_name/templates/cartbounty-exit-intent.php
• your_theme_name/cartbounty-exit-intent.php

Along with the customization options available in plugin settings, CartBounty also allows the use of different hooks for advanced customization. These hooks are an excellent way if you are looking to alter or extend the features of CartBounty without modifying the core files of the plugin. Below you will find a list of hooks available in CartBounty alongside different examples. When using these actions and filters to modify the plugin, please add your code in the functions.php file of your theme. General hooks Filters:

• cartbounty_from_email
• cartbounty_waiting_time
• cartbounty_include_tax
• cartbounty_price_format
• cartbounty_display_currency_code
• cartbounty_save_custom_fields
• cartbounty_custom_email_selectors
• cartbounty_custom_phone_selectors
• cartbounty_custom_field_selector_timeout
• cartbounty_phone_validation

• cartbounty_exit_intent_start
• cartbounty_exit_intent_after_title
• cartbounty_exit_intent_before_form_fields
• cartbounty_exit_intent_end

• cartbounty_exit_intent_close_html
• cartbounty_exit_intent_image_html
• cartbounty_exit_intent_title_html
• cartbounty_exit_intent_description_html
• cartbounty_exit_intent_field_html
• cartbounty_exit_intent_button_html

• cartbounty_automation_before_title
• cartbounty_automation_after_title
• cartbounty_automation_after_intro
• cartbounty_automation_after_button
• cartbounty_automation_footer_start
• cartbounty_automation_footer_end

• cartbounty_automation_title_html
• cartbounty_automation_intro_html
• cartbounty_automation_button_html
• cartbounty_automation_copyright
• cartbounty_automation_footer_address_1
• cartbounty_automation_footer_address_2
• cartbounty_automation_unsubscribe_html

If you have noticed unusual amounts of multiple new anonymous carts being left almost at the same time, from one country and consisting of a single product, it might be that they are left by bots who are visiting your store. Bots can be divided into two groups – good ones and bad ones.

• Good bots. The most common example of a good bot could be a web crawler. It is a bot that is sent via a search engine like Google to index your shop. Online store owners generally welcome these bots, because it keeps their content and products visible in the search engine results and hopefully will attract new visitors
• Harmful bots. These bots are visiting your store for malicious purposes. Their actions range from mildly harmful to potentially critical. Bad bots are scanning your store for weak spots, security holes, ways to take over your store, steal your visitor credit card data etc. Besides that, they are also increasing stress on your server thus slowing down your store

1. The quick solution is to simply disable anonymous carts from being saved by CartBounty. You can do this in the CartBounty settings. As easy as this solution is, it only deals with consequences and does not stop these harmful bots from visiting your store, continuously searching for new vulnerabilities, and slowing down your shop
2. A better solution would be to install a WordPress plugin that helps to prevent bots from visiting your store. You could try out a couple of different plugins, but this might be a good starting point: Blackhole for Bad Bots. This way you will block harmful bots from wandering around your store and keep anonymous carts enabled to see what your customers are shopping for
3. If you have a developer, they can help you check your server access logs to identify any bot entries. Then, you can use the .htaccess file to block these bots and prevent them from visiting your website. Check out this article for more information on blocking bad bots.