Customer Support Ticket System & Helpdesk Plugin for WordPress

LIVE DEMO SITE WP Ticket Starter Demo Site Powerful | Easy to use | Beautiful

• Knowledge Center Starter Great knowledge base software for helping your customers and employees to find answers faster.
• Software Issue Manager Starter The best in class issue and project management solution for successful projects.
• Software Issue Manager Professional Unleash Powerful Issue Management: Software Issue Manager Professional
• Software Issue Manager Enterprise Achieve Development Zen: Software Issue Manager Enterprise
• Employee Spotlight Starter Everything you need to display and manage staff profiles.
• WP Easy Contact Starter Complete contact management solution to start, develop and grow your customer relationships.
• Request a quote Starter The Best Sales Quoting software for WordPress.
• WP Ticket Professional Streamline Support Requests with WP Ticket Professional WordPress Plugin
• WP Ticket Enterprise Enhance Service Excellence with WP Ticket Enterprise

• Monetize Support with Support Plans
• Empower Your Support Team
• Combat Spam Effectively
• Enhanced Communication
• Seamless Support Anywhere, Anytime
• Create a seamless support experience that enhances customer satisfaction
• Empower Users: Elevate User Engagement with WP Ticket
• Role Based Helpdesk Access Control
• WP Ticket's Shared Team Inbox Empowers Helpdesk Agents
• Enhance overall system adoption and productivity. - Premium feature (Included in Ent only)
• Secure helpdesk system by allowing you to control access rights - Premium feature (Included in Ent only)
• Promote collaboration among staff - Premium feature (included both Pro and Ent)
• Streamline support processes and reduce manual intervention - Premium feature (Included in Ent only)
• Free up time for higher-priority tasks - Premium feature (Included in Ent only)
• Effective organization of support staff into distinct departments. - Premium feature (included both Pro and Ent)
• Enhance Support Agent Capabilities with Easy Customization - Premium feature (included both Pro and Ent)
• Leverage the power of out-of-the-box customizations - Premium feature (included both Pro and Ent)
• Showcase Latest Support Requests - Premium feature (included both Pro and Ent)
• Enhance Support Efficiency - Premium feature (Included in Ent only)
• Effortless Ticket Organization - Premium feature (included both Pro and Ent)
• Integrate custom fields within WP Ticket - Premium feature (included both Pro and Ent)
• Create Custom Helpdesk Reports with WP Ticket WordPress Plugin - Premium feature
• Arrange actions based on urgency and importance - Premium feature (Included in Ent only)
• Streamlined HelpDesk Support Operations - Premium feature (included both Pro and Ent)
• Stay Informed: Real-Time Notifications for Customers and Agents - Premium feature (included both Pro and Ent)
• Expedite customer support with quick searches - Premium feature (included both Pro and Ent)
• Get a quick, real-time summary of the most important helpdesk metrics - Premium feature
• Powerful helpdesk search forms - Premium feature (included both Pro and Ent)
• Monitor Agent Performance via Integrated Dashboard in WP Ticket - Premium feature (Included in Ent only)
• Save time and resources by eliminating manual data entry and updates - Add-on
• Seamlessly integrate support processes with their email marketing strategy - Add-on
• Automate updates and ensure consistent team data - Add-on
• Combine multiple criteria for targeted information retrieval - Add-on (included both Pro and Ent)
• Simplify migration from other customer support systems - Add-on (included both Pro and Ent)
• Connect customer orders and products with support tickets - Add-on
• Wp Ticket Woocommerce Addon - Add-on
• Elevate overall efficiency with WP Ticket's Canned Responses Addon - Add-on (Included in Ent only)
• Clutter-free and streamlined customer support experience - Add-on (Included in Ent only)

• WP Ticket Starter Demo Site
• WP Ticket Starter Documentation

  This plugin's code was generated by WP App Studio Professional WordPress Design and Development Platform based on the plugin's design. You can develop a plugin like WP Ticket using WP App Studio plugin and sell its designs by becoming a SellDev author

• Login to your website and go to the Plugins section of your admin panel.
• Click the Add New button.
• Under Install Plugins, click the Upload link.
• Select the plugin zip file from your computer then click the Install Now button.
• You should see a message stating that the plugin was installed successfully.
• Click the Activate Plugin link.

• You should have access to the server where WordPress is installed. If you don't, see your system administrator.
• Copy the plugin zip file up to your server and unzip it somewhere on the file system.
• Copy the "wp-ticket-com" folder into the /wp-content/plugins directory of your WordPress installation.
• Login to your website and go to the Plugins section of your admin panel.
• Look for "WP Ticket" and click Activate.

• TWEAK tested with WP 6.8
• FIXED XSS vulnerability when using custom fields

• FIXED WordPress dashboard accordions issue on setting and glossary pages due to changes in core code on WP 6.7.1

• FIXED email sent when an agent is assigned to a ticket

• TWEAK tested with WP 6.5
• FIXED Translation to one textdomain

• TWEAK tested with WP 6.2
• FIXED XSS issues in the WordPress admin area

• TWEAK tested with WP 6.0

• TWEAK tested with WP 5.9.3 and PHP 8

• FIXED html escaping on notices

• FIXED escaping

• FIXED escaping

• TWEAK update libraries
• FIXED sanitization and escaping

• TWEAK tested with WP 5.8
• FIXED sanitization in form layouts

• TWEAK tested with WP 5.6
• FIXED sanitization

• FIXED Required field validation is not working.

• FIXED multi-select form component missing scroll bars when the content overflows its fixed height.

• NEW Added version numbers to js and css files for caching purposes
• TWEAK updates to translation strings and libraries
• TWEAK tested with WP 5.5.1

• TWEAK Emd Form Builder support for WordPress stock themes
• FIXED Emd Form Builder support for WP Ticket WooCommerce Extension

• NEW Added previous and next buttons for the edit screens of tickets and agents
• TWEAK updates and improvements to libraries

• NEW Added support for Emd Custom Field Builder when upgraded to premium editions
• TWEAK updates and improvements to form library
• TWEAK Emd templates

• TWEAK Cleaned up unnecessary code and optimized the library file content.
• FIXED XSS related issues.
• NEW Added Emd form builder support.
• FIXED Session cleanup workflow by creating a custom table to process records.

• TWEAK Misc updates for better compatibility and stability

• NEW Created a new shortcode page which displays all available shortcodes. You can access this page under the plugin settings.
• TWEAK Emd templating system to match modern web standards

• TWEAK Misc updates for better compatibility and stability

• TWEAK library updates for better stability and compatibility

• NEW Added autofilled first name, last name and email fields for logged in user\'s ticket submit form even if these fields are not displayed on the form
• TWEAK Moved web fonts to local storage - you can still get them from CDN using your functions.php if you need to.

• NEW Ability to limit max size, max number of files and file types of ticket attachments and agent photos
• FIXED Search results table when ticket priority is empty
• TWEAK library updates

• TWEAK Changed WPAS button in pages to VSB for Visual Shortcode Builder
• FIXED The audio issue in the introduction video

• FIXED Layout of ticket page when priority is not shown.

• NEW Getting started section
• TWEAK Improved Ticket List and Ticket Results table css
• TWEAK Extended the session clean up time to 12 hours

• NEW Added custom JavaScript option in plugin settings under Tools tab
• NEW Added container type field in the plugin settings
• FIXED PHP 7 compatibility
• TWEAK Updated codemirror libraries for custom CSS and JS options in plugin settings page

• FIXED WP Sessions security vulnerability
• NEW Added support for EMD MailChimp extension
• NEW Added support for EMD Active Directory/LDAP Extension

• FIXED Single taxonomies not getting displayed properly

• NEW Added ability to set page templates for all plugin\'s ticket, taxonomy and archive pages.
• NEW EMD Widget area to include sidebar widgets in plugin pages
• NEW Ability enable/disable any field, taxonomy or ticket-assigned relationship from backend and/or frontend
• NEW Ability to set page templates all plugin\'s ticket, taxonomy and archive pages. Options are sidebar on left, sidebar on right or full width
• NEW Ability to add custom CSS in plugin\'s ticket, taxonomy and archive pages ONLY.
• NEW Ability to limit Ticket Submit form to logged-in users only from plugin settings.
• NEW Added auto-fill first name, last name and email fields in submit ticket form if user is logged in.
• NEW Added ability to permanently delete plugin related data from plugin settings
• NEW Added ability to recreate installation pages from plugin settings
• Removed private submit and search forms since they are not necessary anymore with the introduction of frontend login/register forms

• NEW Added Agent and Manager user roles
• NEW Added Ticket Assigned (Agents) and User fully customizable email notifications
• NEW Added Agent single views with ticket assigned displayed
• NEW Added ability to change taxonomy, ticket, agent slugs for better customization
• NEW Added ability to enable/disable CSRF support for forms
• NEW Added ability to display "selected" custom fields on the frontend only
• FIX Form settings issue that some fields are not getting displayed
• TWEAK optimized code for better performance in shared hosting

• Fixed WooCommerce product archives not getting displayed to visitors issue

• NEW Added configuration for Easy Digital Downloads WP Ticket extension
• Fixed widgets to show unordered lists of tickets
• Changed single tickets grid to better support small devices
• Made search results table responsive
• Fixed misc minor issues

• NEW Added Ticket List in table format supporting page navigation
• NEW Added configuration for WooCommerce WP Ticket extension
• NEW Added ability to add custom fields for tickets
• Misc. bug fixes

• Compatibility with WordPress 4.5 and misc. bug fixes
• Fixed posts not getting displayed when the plugin is activated

• Added resetting of form fields after submit

• Added ability to create new public tickets or convert private tickets to public

• NEW Added ability for admin and editor users to set author of tickets allowing ticket creation by staff for users
• NEW Added ticket view support for author, contributor and subscriber users; permitting logged in user tickets
• Fixed minor bugs and upgraded the libraries

• NEW Added Submit Ticket page for registered WordPress users - all built-in WordPress user roles are supported
• NEW Added Search Ticket page for registered WordPress users - all built-in WordPress user roles are supported

• Fix minor issues related to updating from previous version

• NEW Customizable Email notification to admin users for new tickets,
• Added required field to settings page for form customization
• Fixed admin settings page translation issue in which translated strings were messing up the screen structure
• NEW Ticket page with responsive layout and all links are turned off for privacy
• NEW Disabled ticket archives so that users can not see all tickets
• NEW Contextual coloring for status, priority, and task taxonomies for frontend and backend

• Fixed the issue related to some taxonomies not displaying in the admin backend

• Added settings page for form customization such enable/disable fields, captcha and change field sizes
• Removed unnecessary fields from the ticket list page
• Made some fields optional so that they can be disabled
• Fixed some minor bugs to improve stability

• Fixed unique check for tickets
• Moved all js and css from cdn to local
• Visitor ticket submit status changed to published
• Fixed misc bugs

• Fixed untranslatable search form results view header columns
• Fixed file uploads issue with file names including spaces
• Fixed various compatibility issues related to other plugins

• Added the required configuration for WPAS canned responses extension
• Fixed Misc bugs.
• TinyMCE visual editor fix for p tags

• Added ability to use WPAS Incoming Email extension to create tickets through user emails
• Fixed Misc. bugs

• Initial release