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Customer Support Ticket System & Helpdesk Plugin for WordPress

开发者 emarket-design
safiye
更新时间 2025年5月18日 20:25
捐献地址: 去捐款
PHP版本: 4.5 及以上
WordPress版本: 6.8.1
版权: GPLv2 or later
版权网址: 版权信息

标签

customer service customer support helpdesk ticket system user support support system support ticket email support wordpress helpdesk

下载

5.10.5 5.10.6 5.10.7 5.10.8 5.10.9 3.2.1 5.12 5.13 3.0.0 3.2.0 3.2.2 3.2.3 4.0.0 4.1.0 4.2.0 4.8.0 5.0.0 5.0.1 5.1.0 5.2.0 5.3.1 5.3.2 5.4.0 5.4.2 5.4.3 5.4.4 5.5.0 5.5.1 5.7.0 5.9.3 5.9.4 5.9.5 5.9.6 5.9.7 5.9.8 6.0.0 5.3.0 5.8.0 5.10.1 5.10.2 5.9.0 5.9.1 5.9.2 5.10.3 5.10.0 5.10.4 5.11.0 1.0.0 1.2.0 2.0.0 2.0.1 1.1.0 1.4.0 3.0.1 3.1.0 5.14.0 5.15.0 5.6.0 6.0.1

详情介绍:

LIVE DEMO SITE WP Ticket Starter Demo Site Powerful | Easy to use | Beautiful
Customer Support Ticket System is a powerful helpdesk plugin for WordPress that helps you manage customer support directly from your website. Whether you're a freelancer, agency, or business, you can create, assign, and track tickets with ease — no third-party systems required. Allow users to submit support tickets via a frontend form. Manage them through a simple, intuitive dashboard. Automatically notify customers and support agents via email. Assign agents, set priorities, track ticket status, and improve response times. Introduction Video to get you started https://www.youtube.com/watch?v=Gsaf7TaCOJY RELATED PLUGINS YOU MAY LIKE Enterprise grade Customer Service Software & Support Ticket System Features PLUGIN LINKS

安装:

The simplest way to install is to click on 'Plugins' then 'Add' and type 'WP Ticket' in the search field. Manual Installation Type 1 Manual Installation Type 2

屏幕截图:

  • Responsive Ticket Search for all users; easily created using setup assistant during plugin activation
  • Responsive ticket pages and Recent Tickets sidebar widget on the frontend. Ticket archives are disabled for privacy.
  • Ticket Edit screen in admin area
  • Ticket List in admin area with contextual coloring for taxonomies to easily locate tickets
  • WP Ticket Pro dashboard with statistics and charts in admin area; Advanced filtering, responsive frontend/backend and more
  • Admin Settings page for WP Ticket Form customization.
  • Fully customizable optional email notification screen for customers and admin users
  • WP Ticket Enterprise Edition is the most advanced and fully featured plugin ever built for WordPress - for enterprise level support
  • Administrative tools in the plugin settings are available
  • [Knowledge Center Enterprise Edition](https://emdplugins.com/plugins/knowledge-center-wordpress-plugin) offers the most advanced and complete knowledgebase plugin
  • Displays a ticket list in table format in the frontend
  • Most comprehensive [WooCommerce Integration](https://emdplugins.com/plugin-features/wp-ticket-woocommerce-addon) to this date
  • Custom fields support
  • Most comprehensive [Easy Digital Downloads Integration](https://emdplugins.com/plugin-features/wp-ticket-easy-digital-downloads-addon) to this date
  • Agents have their own page, can see their own tickets when logged in, get notified when a ticket is assigned to them
  • Customization directly from plugin settings without modifying theme template files. Require login/registration to access search and submit forms
  • [eMD CSV Import Export Extension](https://emdplugins.com/plugin-features/wp-ticket-importexport-addon) for bulk import/export from/to CSV files

常见问题:

How do users submit a support ticket?

Users can fill out a frontend form on your website to create a ticket. The form is added via shortcode or block.

Can I assign tickets to different agents?

Yes. You can create support agents and assign tickets manually or automatically by department or category.

Are there email notifications?

Yes. Both users and support agents receive customizable email notifications for new tickets, replies, and status changes.

Can I use this for internal helpdesk support?

Absolutely. Many users use this plugin as an internal ticket system for staff or IT departments.

Is there a premium version available?

Yes. The pro version adds advanced features like file attachments, canned replies, SLA tracking, automation rules, and more.

更新日志:

6.0.1 6.0.0 5.15.0 5.14.0 5.13 5.12.0 5.11.0 5.10.9 5.10.8 5.10.4 5.10.3 5.10.0 5.9.8 5.9.3 5.9.2 5.9.1 5.9.0 5.8.0 5.7.0 5.6.0 5.5.1 5.5.0 5.4.4 5.4.3 5.4.2 5.4.0 5.3.2 5.3.1 5.3.0 5.2.0 5.1.0 5.0.1 5.0.0 4.8.0 4.2.0 4.1.0 4.0.0 3.2.3 3.2.2 3.2.1 3.2.0 3.1.0 3.0.1 3.0.0 2.0.1 2.0.0 1.4.0 1.3.0 1.2.0 1.1.0 1.0.0