Request Form for Zendesk
| 开发者 | pipdig |
|---|---|
| 更新时间 | 2022年10月28日 23:17 |
| 捐献地址: | 去捐款 |
| PHP版本: | 4.9 及以上 |
| WordPress版本: | 6.1 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
Zendesk Support is a trademark of Zendesk, Inc.
Add a Zendesk Support form to your WordPress site. This plugin will embed the form directly into your page content, matching your theme's styling where possible. You can add a basic form very easily in minutes!
Want to create multiple forms with different fields? You can setup custom fields and options using the advanced features available.
Features and Options:
- Uses the Zendesk API to open a ticket directly within your account. No need to worry about missed emails!
- Add file attachments to tickets.
- Support for Zendesk custom ticket fields.
- Create multiple forms with different ticket fields.
- Set the Priority level of tickets submitted by each form.
- Pre-fill form fields with user data when logged in to WordPress.
- Redirect user after form submission.
- Automatic spam protection (without captcha).
- Google reCAPTCHA spam protection.
- Double click protection - Stop people from submitting the form twice by accident.
- Google Analytics Events tracking on form submission.
- Fully translatable into any language.
- Automatically check email address for typos and suggest solutions via mailcheck.js.
- Add User Agent and CloudFlare Geolocation data (if available) to the ticket.
- HTTPS or plain HTTP support (HTTPS recommended).
- HTML5 Pattern (Regular Expression) validation on fields.
- Data is validated/sanitized before sending to Zendesk.
- Text
- Textarea
- Number
- URL
- Password
- Checkbox
- Dropdown/Select
- Date/Datepicker
- Hidden
- Descriptive (Arbitrary HTML/Text)
安装:
- Go to 'Plugins > Add New' in your WordPress dashboard and search for "Zendesk Request Form". Install and activate the plugin.
- Add your Zendesk API information to the options under 'Settings > Zendesk Form' in your WP dashboard. You can generate an API key from your Zendesk dashboard using this guide.
- Go to 'Settings > Zendesk Form' and configure your forms.
屏幕截图:
常见问题:
What about privacy and GDPR?
This plugin does not store any data submitted via the form. Your site connects directly to the Zendesk API to transmit the ticket data immediately. For information about privacy and GDPR, please see Zendesk's policy on this page.
How do I get my Zendesk API key?
You can generate an API key from your Zendesk dashboard using this guide.
How are messages sent to Zendesk?
This plugin will connect directly to your Zendesk account via the Zendesk API. This means you do not need to worry about missed emails being sent. The data is transferred directly via the WordPress HTTP API.
Can I translate the form into my language?
This plugin is fully translatable into any language. If you find that there is some text that has not already been translated, you can add your language on this page.
How do I change the order of the form fields?
You can set the position of each field using the Order value whilst editing the custom field. Lower numbers appear first in the form. You can also use a plugin such as this to re-order the fields. This is much easier since it allows you to drag and drop them into the correct order.
Is this plugin free?
Yep! This plugin was created for our own suppport site, so we will continue to add new features. If you have a suggestion, you are welcome to post it in the support forum. If you'd like to make a donation, the best thing you can do is leave a 5 star rating :)
更新日志:
3.0.4 (06 June 2022)
- Add "email_placeholder" shortcode option to set a placeholder on the requester's email field. E.g.
[zendesk_request_form email_placeholder="hello@test.com"]
- Allow uppercase file types when attachments are enabled.
- Change API key input field type to "password" on settings page.
- Make sure WP_Query() is reset after gathering custom fields.
- Add Google reCAPTCHA v3 support. Find this in the new "Show Advanced Options" section of the Settings page.
- Remove plugin settings on uninstall.
- Scroll to confirmation message on form submission.
- Ability to convert submit button HTML type.
- Fix an accessibility issue (Thanks @jgarciarlc)
- Update information for Zendesk Inc trademarks.
- Increase timeout limit for file uploads to 10 seconds.
- Check for WP_Error on file upload request.
- Include WP_Error message in email when WP_Error occurs.
- Enhancement: Better validation of URL inputs. Force the user to add "http://" to the front if not already.
- Fix: Prevent duplicate form submissions from double clicks.
- New: Set the Description field as optional by adding description="optional" to the shortcode (example).
- New: Option to split the "Your Name" field into two separate fields: "First name" and "Last name" (example).
- New: Option to move Custom Fields below the main "Description" field (example).
- New: Option to CC an email address when ticket is sent.
- New: Option to redirect user on fail.
- Enhancement: Auto-capitalize first letter of name.
- Sanitize 'Custom Field ID' using
sanitize_text_fieldrather thanabsint. - Fix issue with redirecting form in WP 4.9.
- Option to open page in new window when submitting form. Add
new_window="yes"to your shortcode to do so. - Option to force user to attach a file using
attachments_required="yes"
- Make attachment field text translatable.
- Allow file attachments on forms. Check the shortcode generator options at 'Settings > Zendesk Form'.
- Option to override "Your Name" and "Your Email" labels. See this post for instructions.
- Option to set ticket Priority via shortcode.
- Forms will now work correctly even if wp-admin is blocked for the current user role.
- Ignore blank lines from "Dropdown" field items - Props @jaworskimatt.
- Ability to set the default "Dropdown" option. Read more.
- Add CSS class to "Extra Info" span.
- Remove paranthesis from "Extra Info" text. Allow user to re-add if required.
- Remove
<br />tags from field labels.
- New "Date" custom field type.
- Fix typo in javascript causing error with "descriptive" custom fields.
- New "textarea" custom field type.
- More stable redirection on form submimssion.
- Option to override default field labels (more info).
- Shortcode generator on settings page.
- Set input fields to 100% width for better styling.
- Fix: Missing subject field.
- Enhancement: If theme does not include form styling, make form 100% width of container.
- Enhancement: Option to remove User-Agent string from showing at the bottom of ticket description. Set shortcode parameter
useragent="no"to disable. - Minor refactoring to improve code readability.
- Enhancement: More efficient form action/loading time.
- Fix: Issue with Contact Form 7 plugin.
- New: Dropdown custom field support.
- New: HTML5 pattern option for custom feilds.
- Enhancement: Prevent "double click" duplicate form submissions.
- Enhancement: Disable spam check if requester is logged in.
- Enhancement: Add CloudFlare Geolocation to User-Agent data.
- Enhancement: Extra spam protection.
- Enhancement: Update to match new Zendesk branding.
- New: Option to Pre-fill Name and Email via shortcode.
- New: Option to disable prefilling of field information from logged in user account.
- New: Checkbox custom field support.
- Enhancement: Set unique ID on field
<p>tags for easier styling.
- New: Google Analytics Events tracking on form submit button.
- Custom ticket fields.
- Group specified fields into different instances of form/shortcode.
- Extra form customization options via shortcode attributes.
- Pre-fill form fields with user data for useres who are logged in to WordPress.
- Custom url to redirect user to once the form is submitted.
- Pre-fill custom fields via GET from url query.
- Add browser User-Agent string to ticket data.
- Declare WordPress 4.5 support.
- Improved error messages.
- Use WP http API instead of cURL.