Zenloop for WooCommerce - Net Promoter Score (NPS) platform
| 开发者 | zenloop |
|---|---|
| 更新时间 | 2023年4月5日 15:02 |
| PHP版本: | 7.0 及以上 |
| WordPress版本: | 4.9.5 |
| 版权: | GPL2 |
详情介绍:
- Use WooCommerce data to schedule NPS feedback surveys via zenloop
- Trigger NPS surveys on-site, on your order-success-page
- Trigger NPS surveys via zenloop’s email, after product delivery
- discovering customer issues late – for instance if there is a problem checking out
- valuable customer feedback disappearing into the customer service inbox
- churn and rising customer acquisition costs due to growing online competition
- collect actionable feedback at different touchpoints with 25-30% response rates
- get immediate insights by analyzing comments with text analytics (smart labels)
- excite and engage your colleagues with real-time feedback live streams
- reduce churn by setting feedback alerts and fast replies to your critics
- leverage your promoters for referrals as a free marketing channel
常见问题:
Installation Instructions
Take these few steps to connect your WooCommerce store to zenloop’s NPS feedback platform: Create a zenloop account Create a survey via “our email” and/or “website embedded” Download the plugin on the official WooCommerce site Install the plugin on your WordPress admin site Connect the WooCommerce plugin with zenloop Configure the WooCommerce plugin = Please find a more detailed description here.
Do I need to sign up for zenloop’s service?
Yes. You need to create a zenloop account to connect a WooCommerce shop.
Does zenloop offer a free trial?
Yes. zenloop offers a 15 days free trial period with unlimited features access and feedback responses.
What does zenloop cost?
We offer a simple pricing for any company stage. Start for free. Send unlimited surveys. Pay only for responses: (https://www.zenloop.com/en/)pricing
What is the Net Promoter Score (NPS)?
The Net Promoter Score (NPS) is the most popular method to measure feedback and customer loyalty. NPS correlates with revenue growth and is used by ⅔ of Fortune 1000 companies in the US. More details on the methodology can be found here.
How do I open a zenloop account?
Go to zenloop’s homepage: www.zenloop.com and click on “Test zenloop” to get to the register page. Just enter your company credentials and click “Create account”.
When will the delivery survey email be sent?
We send our email to survey your delivery 5 days after an order. You can adapt that timing within the code.
Can I customize the survey design?
Yes, you can customize your survey. Pls go to zenloop and open the “Unterstand” section. Choose your survey and click on “Edit survey”. You can customize a new survey by choosing “our email” or “website embedded” as a survey channel within the “Listen” section.
Can I customize the survey question?
Yes and no. You can change the question subject. However, it is important to stick to the NPS question methodology: “How likely would you recommend [brand / process] to a friend or colleague?” Why? Because the question type “Would you recommend XYZ to a friend?” aims to measure customer loyalty. People only recommend a brand/service, if they are satisfied and emotionally connected with it. If both is true, they become loyal customers.
It’s not working
If you have problems with the zenloop for WooCommerce data sync, and have already tried to delete and reinstall the plugin, there are a few other possible causes: Your setup doesn't meet the minimum requirements. The WooCommerce plugin for WordPress requires PHP 7 or greater. We also recommend you update to the latest version of WooCommerce. You have conflicts with your Wordpress Theme or other plugins. You may need to switch themes, or deactivate all plugins except WooCommerce and zenloop for WooCommerce, and try again. To learn more, hop over to WooCommerce: Fixing Theme and Plugin Conflicts. If you've tried our troubleshooting suggestions, but still have trouble with your sync, contact zenloop support. IMPORTANT: Please include the status report of your WooCommerce System and screenshots of your zenloop for WooCommerce plugin settings tab.