ZNG Fortrydelsesknappen – EU Withdrawal Button for WooCommerce

From 19 June 2026, Directive (EU) 2023/2673 requires online shops in the EU to offer a withdrawal button: a clearly labelled way for customers to withdraw from a purchase online, confirmed in a second step, followed by a receipt. ZNG Fortrydelsesknappen adds that withdrawal button to WooCommerce, built for Danish shops. It helps a WooCommerce shop present and handle the consumer right of withdrawal (fortrydelsesret) required under Danish and EU distance-selling rules. It informs customers of their 14-day right, supplies the official standard withdrawal form, and gives them a simple two-step way to withdraw — which the shop owner then manages from wp-admin. The plugin works at the "inform + handle returns" level. It surfaces the withdrawal rights, attaches the standard form to order e-mails, and collects and tracks customer withdrawal requests. It does not block checkout and it does not process real payment refunds — refund status is recorded for the shop owner's own bookkeeping. Everything works out of the box — no account or API key is required. Optionally, an API key from a free fortrydelsesknappen.dk account connects the shop to your online dashboard (return-volume reporting, timestamps only), and the Pro+ plan adds automatic return labels through your own Shipmondo account. About the name This plugin is developed and maintained by ZNG ApS (zng.dk), which also owns and operates the companion service at fortrydelsesknappen.dk. Both domains belong to ZNG ApS. Fortrydelsesknappen is simply the Danish term for "the withdrawal button" — the same everyday wording as Widerrufsbutton in German or herroepingsknop in Dutch. It is used here descriptively, prefixed with the ZNG company name so this plugin is clearly identifiable as ours. This plugin is not affiliated with, endorsed by, or sponsored by WooCommerce or Automattic. "WooCommerce" is used only to describe the platform this plugin extends. It is likewise not affiliated with any other plugin, product, or company using similar Danish wording. Features

• Withdrawal disclosure — shows the 14-day right-of-withdrawal notice at checkout and auto-creates a "Fortrydelsesret" policy page.
• Standard withdrawal form — generates the official standardfortrydelsesformular, on its own page and linked inside WooCommerce order e-mails (pre-filled from the order).
• Withdrawal button, two steps — the "Fortryd dit køb" button opens the withdrawal form (name, e-mail, phone, order number, items); the customer confirms with "Bekræft fortrydelse". Opens in a pop-up dialog with a no-JavaScript fallback, and is also linked from the customer's order page for as long as the withdrawal period runs.
• Receipt by e-mail — the customer immediately receives a receipt stating what was submitted and the date and time it was received; the shop gets the same details.
• 14-day window logic — calculates the deadline from the order date, shows "X dage tilbage" / late-request flags on the order page, and treats virtual/downloadable products as exempt.
• Admin overview — all requests in one list with status Pending → Approved → Refunded → Rejected.
• Return labels (Pro+) — when you approve a withdrawal, a return label is created automatically through your own Shipmondo account (connected on fortrydelsesknappen.dk) and e-mailed to the customer.
• Withdrawal button shortcode — drop [fortrydelsesknappen_button] anywhere, e.g. in your footer or on the order confirmation page, to show the button.
• Settings — withdrawal window length, shop name/address/e-mail/phone for the forms, and the button text and style. Empty fields fall back to your WooCommerce store settings.

Shortcodes

• [fortrydelsesknappen_button] — the withdrawal button; opens the withdrawal dialog.
• [fortrydelsesknappen_standard_form] — the standard withdrawal form.
• [fortrydelsesknappen_withdrawal_form] — the customer withdrawal-request form.

På dansk Fortrydelsesknappen er en fortrydelsesknap til WooCommerce. Den giver dine kunder en tydelig knap til at fortryde et køb online, som EU-direktiv 2023/2673 kræver fra den 19. juni 2026: kunden udfylder formularen, bekræfter fortrydelsen og får straks en kvittering på e-mail. Pluginet viser også fortrydelsesretten ved checkout, leverer standardfortrydelsesformularen og samler alle fortrydelser i wp-admin. Language The customer-facing text is Danish. A languages/zng-fortrydelsesknappen.pot template is included so the strings can be translated into other languages. Disclaimer This plugin is a tool to help present and administer the right of withdrawal. It does not constitute legal advice and does not by itself make a shop legally compliant. Make sure your overall terms and processes meet the applicable rules.

1.1.1

• Improved: the customer's withdrawal receipt now states exactly what was submitted (name, e-mail, order number, items) and the date and time it was received, as Directive (EU) 2023/2673 requires for the withdrawal function. The shop notification shows the same details.
• New: after the plugin has handled a few withdrawals, a single notice on its own screens asks for an honest review on WordPress.org ("Senere" and "Nej tak" are remembered).
• Changed: the plugin is now listed as ZNG Fortrydelsesknappen – EU Withdrawal Button for WooCommerce, and the description explains the 19 June 2026 withdrawal-button requirement. Nothing changes in your shop's settings.

1.1.0

• New: optional, opt-in usage data. A one-time welcome notice on the plugin's own screens asks whether you want to share basic usage data (shop domain, software versions, language, country). Nothing is sent unless you say yes, and you can change your mind under Fortrydelser → Indstillinger → Brugsdata. See "External services" for exactly what is sent.
• New: when usage data is on, deactivating the plugin asks one optional, skippable question about why.
• Changed: the newsletter signup on the settings page now works without an API key (still double opt-in).
• Changed: the settings page offers a "Opret gratis konto" button when no API key is entered.

1.0.0

• First release on the WordPress Plugin Directory. The code is the same as the reviewed 0.17.0; the version is raised to 1.0.0 to mark the first public, stable release.

0.17.0

• Changed: the withdrawal-request post type is now fortrydelsesknappen, so every name the plugin registers shares one single prefix. Existing requests are moved to the new name automatically on update, and the admin screens are unchanged.
• Changed: the AJAX action, nonce, and form field names behind the request form use the same full fortrydelsesknappen_ prefix instead of the short form introduced in 0.16.0.

0.16.0

• Security: the one-shot "return label created" admin notice no longer clears itself from a URL parameter. It is now stored per user, is shown only to the user who created the label, and is only displayed to someone who can edit that request.
• Changed: the withdrawal-request post type is now zngfk_request (was fk_request), so it carries a prefix distinct enough not to collide with another plugin's post type. Existing requests are moved to the new name automatically on update.
• Changed: the AJAX action, nonce, and form field names behind the request form gained the same zngfk_ prefix.
• Fixed: the "Fortryd dit køb" page now renders through the theme's own header and footer template parts on block themes. Previously it used the classic template tags, which logged a PHP deprecation notice on every load under a block theme.

0.15.0

• Changed: the plugin is now named ZNG Fortrydelsesknappen for WooCommerce, to make it clearly distinguishable from other plugins and to state plainly that it is not affiliated with WooCommerce. The companion service at fortrydelsesknappen.dk is unchanged.
• Changed: the plugin author is now stated as ZNG ApS (zng.dk), the company that owns and maintains the plugin.
• Changed: the plugin folder, main file, and text domain are now zng-fortrydelsesknappen. Settings, saved withdrawal requests, and all shortcodes are unchanged.
• Changed: the "API key could not be confirmed" notice now appears only on the plugin's own admin screens and can be dismissed, instead of showing on every wp-admin page.

0.14.2

• Fixed: the Author URI now points to the author's company site. WordPress.org requires the Plugin URI and Author URI to be different.

0.14.1

• Added: an "External services" section in this readme documenting every call the plugin can make to fortrydelsesknappen.dk and exactly what data is sent, with links to the terms of service and privacy policy.
• Fixed: Plugin Check cleanup for the WordPress.org review — removed a redundant query flag in the uninstall routine, prefixed its global variables, dropped the obsolete load_plugin_textdomain() call, shortened readme fields to the directory limits, and bumped "Tested up to" to WordPress 7.0.

0.14.0

• Changed: the customer-facing features (checkout notice, policy page, standard withdrawal form, "Fortryd dit køb" request flow, return button) no longer require an API key — they now work out of the box with no account. The API key is optional and only connects the shop to your fortrydelsesknappen.dk account for dashboard return-reporting, automatic return labels (Pro+), and the newsletter.
• Changed: the admin notice asking for an API key is removed; the settings screen instead explains the optional account connection and links to the Pro upgrade.

0.13.1

• Changed: the plugin folder and main file are renamed to match the plugin's text domain and directory slug. No functional changes. See the Upgrade Notice if you are updating from an earlier version.

0.13.0

• New: optional newsletter signup under Fortrydelser → Indstillinger. Strictly opt-in and double opt-in: nothing is sent to fortrydelsesknappen.dk until you press "Tilmeld mig", and the address is only subscribed after you confirm via the e-mail we send. Unsubscribe from the same card at any time.

0.12.0

• New: return labels (Pro+) — when you approve a withdrawal request, a return label is created automatically via your own Shipmondo account (connected under Integrationer on fortrydelsesknappen.dk) and the label link is included in the approval e-mail to the customer. A "Returlabel" box on the request screen shows the label (or lets you create/retry one manually).
• Fixed: the "Fortryd dit køb" link in the order-page countdown badge pointed to a removed page and never rendered; it now links to the withdrawal form endpoint.
• Updated: regenerated the languages/fortrydelsesknappen.pot translation template.

0.11.0

• New: plugin activation with an API key from your fortrydelsesknappen.dk account. Paste the key under Settings → "Aktivering" to enable the customer-facing return features; the key is validated against the account portal and re-checked automatically each day.
• New: return-volume reporting — each saved withdrawal request is reported to your account dashboard as a timestamp only. No customer name, e-mail, phone, or order data ever leaves your shop.

0.10.0

• New: a visual customiser for the return button (Settings → "Returknap") with a live preview — adjust corner radius, vertical/horizontal padding, shadow, button/text/border colour, and an optional prefix return icon.

0.9.0

• New: the withdrawal form now supports up to 5 owner-defined custom fields (add/remove them with the "+" in Settings → "Ekstra felt på formularen"). The single existing custom field is migrated automatically.

0.8.1

• Changed: removed the [fortrydelsesknappen_cta] card shortcode — the return flow now uses the single [fortrydelsesknappen_button] shortcode. The button text is still configurable under Settings; the old card's title/description/colour options are gone.

0.8.0

• Changed: the plugin is now named Fortrydelsesknappen (fortrydelsesknappen.dk). Existing settings and stored withdrawal requests are carried over automatically on update.

0.7.0

• New: an optional custom field on the withdrawal form, configurable (label + required) under Settings.

0.6.0

• Removed: the "Fortrydelser" My Account tab (customers already receive their withdrawal details by e-mail).

0.5.0

• New: a "Fortrydelser" tab in the WooCommerce My Account area where logged-in customers can see their withdrawal requests (status + deadline) and start a new one. (Removed again in 0.6.0.)

0.4.0

• New: [fortrydelsesknappen_cta] and [fortrydelsesknappen_button] shortcodes for placing a return call-to-action anywhere; removed the always-on footer strip.
• New: redesigned settings screen (branded header, card layout).
• New: the customer is e-mailed when their request is approved, refunded, or rejected.
• Added: uninstall cleanup and a languages/fortrydelsesknappen.pot translation template.

0.3.2

• Improved: restyled the request-form intro for clearer hierarchy.

0.3.1

• Improved: "soft & friendly" front-end visual refresh (CSS only).

0.3.0

• Changed: the withdrawal form is now a plugin-owned endpoint (/fortryd-dit-koeb/) instead of a deletable page.
• New: the request form opens in a pop-up dialog with AJAX submit and a no-JavaScript fallback.

0.1.0

• Initial release: disclosure, standard withdrawal form, customer request flow, 14-day window logic, admin overview, and settings.