Order Departments for WooCommerce

Order Departments for WooCommerce enables large organizations to automatically route orders to the appropriate departments based on the products or the categories of the products in each order. For each department, a quick access menu is created below the WooCommerce. The built in WooCommerce order emails can be re-routed so that only the relevant dept gets the order notification thats relevant to them. The AutomateWoo integration then allows for further workflow automation based on department assignments. Features

• Automatic Department Assignment: Orders are automatically assigned to departments based on products/categories
• Email Routing: Route order emails to department-specific email addresses
• Admin Filtering: Filter orders by department in WooCommerce admin
• Quick Access Menus: Direct links to orders for each department
• AutomateWoo Integration: Complete set of actions, triggers, rules, and variables for workflow automation
• Department Variables: Access department data in AutomateWoo workflows (names, emails, counts)
• HPOS Compatible: Full support for WooCommerce High-Performance Order Storage

AutomateWoo Integration This plugin provides complete AutomateWoo integration, allowing you to create sophisticated workflows based on department assignments. The integration includes custom actions, triggers, rules, and variables specifically designed for department-based automation. Department Assignment Timing Tip: This plugin assigns departments immediately during order processing using the product/category rules you configure in the taxonomy screens. This happens early enough to affect WooCommerce's core systems like email sending. AutomateWoo workflows run later in the process, so relying solely on AutomateWoo actions for department assignment would be too late to override WooCommerce's built-in emails and other core functionality. Using AutomateWoo for Email Handling: If you prefer to handle all emails through AutomateWoo workflows instead of the built-in email routing:

1. Disable WooCommerce's default admin emails
2. Use AutomateWoo's email actions with department triggers for full control

This approach gives you the flexibility to use AutomateWoo's advanced email features (templates, conditions, delays, etc.) while still benefiting from automatic department assignment. Actions

• Set Order Department: Replace all existing departments with one department
• Add Order Department: Add a department while keeping existing ones
• Remove Order Department: Remove a specific department from an order
• Clear Order Departments: Remove all departments from an order

Triggers

• Order Department Added: Fires when a department is added to an order
• Order Department Removed: Fires when a department is removed from an order
• Order Department Changed: Fires when departments are modified in any way

Rules

• Order Has Department: Check if order has specific department(s)
• Order Department Count: Check the number of departments assigned
• Order Department Is: Check if order's departments exactly match a set

Variables Collection Variables (all departments):

• {{ order.departments_names }}: List of all department names assigned to the order
• {{ order.departments_emails }}: List of all department email addresses (automatically deduplicated) Per-Department Variables (flexible access):
• {{ order.department_names }}: Department names with index/all/count options
• {{ order.department_emails }}: Department emails with index/all/count options
• {{ order.department_count }}: Number of departments assigned to the order

Variable Parameters Collection Variables support separator, prefix, and suffix parameters:

• {{ order.departments_names | separator: ';' }} → "Sales;Technical;Support"
• {{ order.departments_names | prefix: 'Dept: ', suffix: ' Team' }} → "Dept: Sales Team, Dept: Technical Team"
• {{ order.departments_emails | separator: '; ' }} → "sales@example.com; tech@example.com" Per-Department Variables support mode, index, separator, prefix, and suffix parameters:

Mode Options:

• {{ order.department_names }} → First department name (default mode: index)
• {{ order.department_names | mode: 'all' }} → All department names
• {{ order.department_names | mode: 'count' }} → Number of departments Index Access:
• {{ order.department_names | index: '1' }} → First department name
• {{ order.department_names | index: '2' }} → Second department name
• {{ order.department_emails | index: '1' }} → All emails from first department Formatting:
• {{ order.department_names | prefix: 'Team: ', suffix: ' Dept' }} → "Team: Sales Dept"
• {{ order.department_emails | separator: '; ' }} → Multiple emails separated by semicolon

Variable Use Cases

• Sales & Technical Support: Route orders containing software to Technical, hardware to Sales
• Use {{ order.departments_emails }} to automatically send order notifications to the right team
• Create conditional workflows based on {{ order.department_count }} for mixed orders
• Multi-location Fulfillment: Route orders to appropriate warehouses/locations
• Include {{ order.departments_names }} in fulfillment emails to specify handling location
• Use department variables in webhook payloads to external fulfillment systems
• Specialized Teams: Route complex products to specialist departments
• Send detailed instructions using {{ order.department_names }} for single-department orders
• Create escalation workflows when {{ order.department_names | mode: 'count' }} exceeds normal thresholds
• CRM Integration: Trigger department-specific workflows in external systems
• Pass {{ order.departments_names }} to CRM systems for proper lead assignment
• Use {{ order.departments_emails }} for automated follow-up sequences

1.1.1 - 7th January 2026

• Bump tested up to 6.9

1.1.0 - 31st July 2025

• New Feature: Customer email reply-to override system
• Configure reply-to behavior for customer emails based on department assignments
• Settings page at Settings > Order Departments with override toggle and multi-department handling options
• Single department orders always use department email for reply-to
• Multi-department orders can use all department emails or fall back to WooCommerce default
• New Feature: Email customization filters
• runthings_wc_order_departments_customer_email_ids filter to customize which customer emails are modified
• runthings_wc_order_departments_admin_email_ids filter to customize which admin emails are modified
• Improvement: Refactored email system with separate CustomerEmailInterceptor and AdminEmailInterceptor classes
• Improvement: Enhanced email address validation and cleaning using PHP's filter_var()
• Improvement: Robust email header manipulation with proper newline handling

1.0.1 - 27th June 2025

• WordPress Plugin Directory release
• Update contributors meta in readme.txt to match username

1.0.0 - 17th June 2025

• Initial release
• Automatic department assignment
• Email routing
• Admin filtering and quick access
• Complete AutomateWoo integration with actions, triggers, rules, and variables
• AutomateWoo variables for accessing department data in workflows
• HPOS compatibility